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Aim: The aim was to describe women’s experience of medical abortion. Method: A web-based survey study with a qualitative approach was conducted with 35 women who had undergone a medical abortion. The survey included open-ended questions and some questions with fixed response options that were analyzed with qualitative content analysis and descriptive statistics. Results: The result showed that women’s experiences of medical abortion included physical and emotional reactions. The majority described that information from midwives was clear and contributed to a feeling of safety, while many requested more realistic information about pain, bleeding and the overall abortion process. Support from family members and midwives was important. Respectful and non-judgmental treatment contributed to safety, while lack of support and limited presence contributed to worries and loneliness. The pain was often described as intense, and many experienced that it was worse than excepted. Women who received care in a combined ward also described emotional distress and feelings of sadness, discomfort and loneliness. Conclusion: Women’s experiences were influenced by the care, support, information and sometimes organizational factors. The results highlight the importance of respectful support to creating a sense of safety during the abortion process. The organizational conditions of healthcare were also important for women’s well-being.