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Support for innovation - Balancing the paradox of innovation and democracy in municipalities
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0002-0459-0453
2025 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis investigates how innovation tensions surface and are managed when a public organization intends to build support for innovation. Based on paradox theory, the study conceptualizes innovation tensions as persistent, interdependent contradictions that cannot be resolved but must be confronted and worked through. This research is contextually situated as an insider research project, where the author works as an embedded researcher within a Swedish municipality, combining academic and practical responsibilities.

Public sector innovation is inherently paradoxical, shaped by the tensions it faces between the need for flexibility, experimentation, relevance, and the principles of democratic governance, which emphasize stability, accountability, and predictability. The thesis introduces three key sources of the paradoxes that influence innovation support in the public sector: (1) the innovation imperative; (2) organizational fragmentation at the local level; and (3) the conflict between risk taking and responsibility.

Adopting a multilevel analytical approach, the study examines how innovation tensions surface and how responses to them have both organizational and individual dimensions. It finds that responses to tensions are multidimensional and dynamic, and influenced by a continuous interplay between organizational and individual level factors.

Central in shaping how innovation is supported within fragmented organizations is the identified phenomenon of departmental variation. Siloed operations and departmental drift present ongoing challenges for maintaining support for innovation within organizations. Thus, innovation support must be both intentionally built, through strategic ambitions reflected in both policy and routines, and actively balanced and maintained by individual managers, by continuously countering organizational biases toward stability and fragmentation. 

The thesis concludes that, for systematic innovation to take place, a more nuanced understanding of what a supportive environment means should be developed for public sector organizations. This concept could better capture the evolving interplay between innovation and standard operations within public sector organizations and offer a valuable framework for understanding the tensions associated with the inherent paradox between innovation and democracy in the public sector and to the further development of appropriate forms of support.

Place, publisher, year, edition, pages
Eskilstuna: Mälardalen University , 2025.
Series
Mälardalen University Press Dissertations, ISSN 1651-4238 ; 436
Keywords [en]
Innovation support, paradox management, public sector innovation
National Category
Public Administration Studies Political Science (Excluding Peace and Conflict Studies)
Research subject
Innovation and Design
Identifiers
URN: urn:nbn:se:mdh:diva-73082ISBN: 978-91-7485-717-7 (print)OAI: oai:DiVA.org:mdh-73082DiVA, id: diva2:1992286
Public defence
2025-10-17, C1-007, Mälardalens universitet, Eskilstuna, 13:00 (Swedish)
Opponent
Supervisors
Available from: 2025-08-28 Created: 2025-08-27 Last updated: 2025-10-10Bibliographically approved
List of papers
1. Intended Involvement – How Public Organizations Struggle to Become Co-producers of New Public Values
Open this publication in new window or tab >>Intended Involvement – How Public Organizations Struggle to Become Co-producers of New Public Values
Show others...
2024 (English)In: Scandinavian Journal of Public Administration, ISSN 2001-7405, E-ISSN 2001-7413, ISSN 2001-7405, Vol. 28, no 1, p. 78-98Article in journal (Refereed) Published
Abstract [en]

The paper is guided by the question of how public organizations can adapt to include citizens as co-producers of public values. To answer it, eleven researchers and civil servants, all involved in the transformation of a collaborative platform encompassing a university and four different public organizations, formed a collaborative and boundary-spanning author. Building on personal expertise and situated organizational experiences we conclude that public organizations do not adapt except for specific confined areas where they can still control and command outcomes important to them. Hence, public organizations struggle to become co-producers of new public values. From the process, we also conclude that academics and civil servants together writing an academic article cannot be viewed as a fertile common ground for equal collaboration and co-production. Nevertheless, it might still work as an interesting boundary-spanning activity for arriving at shared understandings and important insights on for instance why organizational moves from intended to actual involvement appear difficult.

Place, publisher, year, edition, pages
University of Gothenburg School of Public Administration, 2024
Keywords
boundary-spanning, collaborative governance, collective author, public innovation, public values
National Category
Political Science
Identifiers
urn:nbn:se:mdh:diva-66342 (URN)10.58235/sjpa.2023.10975 (DOI)001446942700006 ()2-s2.0-85188112485 (Scopus ID)
Note

Article; Export Date: 02 April 2024; Cited By: 1

Available from: 2024-04-02 Created: 2024-04-02 Last updated: 2025-10-10Bibliographically approved
2. Fighting catch-22 – Intra-organizational collaboration, exploring capabilities for local innovation
Open this publication in new window or tab >>Fighting catch-22 – Intra-organizational collaboration, exploring capabilities for local innovation
2021 (English)In: ISPIM Connects Valencia (2021) - Reconnect, Rediscover, Reimagine, 2021Conference paper, Published paper (Refereed)
Abstract [en]

There is a growing pressure for innovation in the public sector. Research on innovation suggests a new role for organizations, from a producer of predefined goods and services to a facilitator of co-creation and new forms of network-based governance. Previous research is mostly focused on the need for organizations to collaborate across sectors (inter-organizational) to promote innovation, less on the need for collaboration across local governments different departments (intra-organizational) but also across smaller units (inter-departmental). The aim is to explore how internal conditions affect a municipality’s innovation capability. 

This is done through a study based on interviews with departmental managers. The study reveals a heterogenic organizational environment where managing is situated and intra-departmental on the expense of inter-departmental and intra-organizational collaborations. The study also reveals that the situation is created by established practices, processes and structures which do not promote inter-departmental collaborations and thus does not build intra-organizational innovation capabilities.

Series
LUT Scientific and Expertise Publications, ISSN 2243-3376 ; 110
Keywords
intra-organization; collaboration; public sector innovation; intra-department; municipality
National Category
Public Administration Studies
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-57078 (URN)978-952-335-691-7 (ISBN)
Conference
ISPIM Connects Valencia (2021) - Reconnect, Rediscover, Reimagine, 30 November—2 December 2021
Available from: 2022-01-25 Created: 2022-01-25 Last updated: 2025-10-10Bibliographically approved
3. Organisational ambidexterity across multiple levels of analysis – The importance of routinization for promoting innovation
Open this publication in new window or tab >>Organisational ambidexterity across multiple levels of analysis – The importance of routinization for promoting innovation
2024 (English)In: European Journal of Workplace Innovation, ISSN 2387-4570, Vol. 8, no 2, p. 32-55Article in journal (Refereed) Published
Abstract [en]

The concept of organizational ambidexterity, balancing act between the conflicting demands of exploit and explore, has been a part of the discussion in innovation research for a long time. Managers ability to balance tensions is a crucial capacity for organisations to be able to promote and support innovation. However, there is still a lack of research which takes multiple levels of analysis into account, how organisations can become ambidextrous, and which focuses on a single organisation.

The study is a qualitative case study which investigates the balancing of tensions in a Swedish municipality and the connections between the organisational and individual levels of contextual ambidexterity. The article identifies a low ambidextrous environment, how this is affected by the interplay between the two levels of analysis where the organsational mechanism enforce routines which contributes to a lack of ability to balance tensions amongst individuals and at a group level. Further, in low ambidextrous environments, behaviors amongst individuals does not appear to be enough to promote organisational ambidexterity.

The article finds the routinization of innovation to be an important step for organisations which wish to improve the environment for ambidexterity. The article contributes to the understanding of ambidexterity by the need to focus on both mechanisms and behaviors, as well as the aggregated group level, to further develop the understanding of how public sector organisations promote and support innovation.

National Category
Business Administration
Identifiers
urn:nbn:se:mdh:diva-67251 (URN)10.46364/ejwi.v8i2.1225 (DOI)
Available from: 2024-06-07 Created: 2024-06-07 Last updated: 2025-10-10Bibliographically approved
4. The importance of collaborative advantage – Middle managers role in building innovation capacity in municipalities
Open this publication in new window or tab >>The importance of collaborative advantage – Middle managers role in building innovation capacity in municipalities
(English)Manuscript (preprint) (Other academic)
Abstract [en]

This article explores the role of middle managers in building innovation capacity within a Swedish municipality, focusing on how collaborative advantage across departmental silos contribute to innovation outcomes. Drawing on a five-year insider action research project, the study examines how middle managers created and maintained an informal innovation space that enabled cross-boundary collaboration, trust-based leadership, and employee-driven innovation. While top management provided initial support, the long-term responsibility for maintaining innovation capacity rested with middle managers, who acted as both implementers and strategic leaders. Through narrative analysis of meeting observations and interviews, the study highlights how middle managers developed a shared identity rooted in collaboration, enabling them to navigate organizational tensions and promote new ways of working. The findings show that innovation capacity in fragmented public organizations depends not only on structural conditions but also on relational work, strategic communication, and the ability to foster collaborative advantage. The study contributes to public sector innovation literature by emphasizing the importance of middle managers’ internal collaboration and their role in shaping innovation beyond formal mandates. It also underscores the need for stronger alignment between middle andtop management to ensure the long-term integration of innovation capacity into organizational routines.

National Category
Political Science Public Administration Studies
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-73101 (URN)
Available from: 2025-08-27 Created: 2025-08-27 Last updated: 2025-10-10Bibliographically approved
5. Going in or Going out– Practicing Embedded Research as a True Insider
Open this publication in new window or tab >>Going in or Going out– Practicing Embedded Research as a True Insider
2025 (English)In: Systemic Practice and Action Research, ISSN 1094-429X, E-ISSN 1573-9295, Vol. 38, no 2Article in journal (Refereed) Published
Abstract [en]

In this autoethnographic article, I explore my experiences as a true insider, one with a dual position of researcher/practitioner in combination with organizational membership and experience in a studied setting. The concept of insider has mainly been explored as a methodological approach, where insider position concerns the relationship between researchers and participants. As someone who does research in combination with practical responsibilities, literature on co-production could only provide some guidance since the literature tends to be written from a researcher’s perspective; this is how one as a researcher co-produces, but provides fewer answers for researchers who are embedded by default. By reflecting on my experiences, I identify potential conceptual differences between different perspectives of the position of insider, both researcher-insider (as methodology) and insider-researcher (as membership) emerge with different categories to them. These categories are conceptually differentiated by experience, membership, enter and exit, responsibilities, and potential for long-term dialogue. The article identifies potential gaps for future research in the current literature on co-production for insider- researcher, mainly concerning quality criteria when change and actionable knowledge might be difficult to achieve; as well as potential difficulties concerning research ethics which may arise due to access and when one inhibits a dual position. The article also highlights how long-term implications, which could contribute to the co-production paradigm, are hidden due to difficulties in communicating practical experiences back to research unless done by a researcher.

National Category
Business Administration
Identifiers
urn:nbn:se:mdh:diva-70226 (URN)10.1007/s11213-025-09713-6 (DOI)001427067400001 ()2-s2.0-85218706425 (Scopus ID)
Funder
Mälardalen University
Available from: 2025-02-21 Created: 2025-02-21 Last updated: 2025-10-10Bibliographically approved

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