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Publications (5 of 5) Show all publications
Ylinenpää, H., Wincent, J., Parida, V., Ericson, Å., Thorgren, S., Örtqvist, D., . . . Omorede, A. (2011). Project: CiiR-Centre for Inter-Organizational Innovation Research.
Open this publication in new window or tab >>Project: CiiR-Centre for Inter-Organizational Innovation Research
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2011 (English)Other (Other (popular science, discussion, etc.))
National Category
Other Engineering and Technologies Other Engineering and Technologies
Research subject
Entrepreneurship and Innovation; Functional Product Development
Identifiers
urn:nbn:se:mdh:diva-50176 (URN)
Available from: 2016-09-30 Created: 2020-09-15 Last updated: 2025-10-10Bibliographically approved
Pesämaa, O., Hair, J., Klefsjö, B. & Örtqvist, D. (2007). Developing a thermometer measuring tourist's needs, expectations and experiences: an empirical study of visitors in Norrbotten. Luleå: Luleå tekniska universitet
Open this publication in new window or tab >>Developing a thermometer measuring tourist's needs, expectations and experiences: an empirical study of visitors in Norrbotten
2007 (English)Report (Other academic)
Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2007. p. 38
National Category
Reliability and Maintenance Other Engineering and Technologies
Research subject
Quality Technology & Management; Entrepreneurship and Innovation
Identifiers
urn:nbn:se:mdh:diva-49756 (URN)
Available from: 2020-09-09 Created: 2020-09-09 Last updated: 2025-10-10Bibliographically approved
Pesämaa, O., Örtqvist, D. & Hair, J. F. J. (2007). Is loyalty important for your tourism partner?: examining the gap between expected and experienced trust and its effect on loyalty. In: ISET Proceedings: . Paper presented at International Symposium on Entrepreneurship in Tourism : 19/03/2007 - 22/03/2007 (pp. 212-221).
Open this publication in new window or tab >>Is loyalty important for your tourism partner?: examining the gap between expected and experienced trust and its effect on loyalty
2007 (English)In: ISET Proceedings, 2007, p. 212-221Conference paper, Published paper (Other academic)
National Category
Other Engineering and Technologies
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:mdh:diva-49769 (URN)
Conference
International Symposium on Entrepreneurship in Tourism : 19/03/2007 - 22/03/2007
Available from: 2016-09-30 Created: 2020-09-08 Last updated: 2025-10-10Bibliographically approved
Pesämaa, O., Örtqvist, D. & Hair, J. F. (2007). Is loyalty important for your tourism partner?: examining the gap between expected and experienced trust and its effect on loyalty. World Journal of Tourism Small Business Management, 1(3), 23-29
Open this publication in new window or tab >>Is loyalty important for your tourism partner?: examining the gap between expected and experienced trust and its effect on loyalty
2007 (English)In: World Journal of Tourism Small Business Management, ISSN 1991-1394, Vol. 1, no 3, p. 23-29Article in journal (Refereed) Published
National Category
Other Engineering and Technologies
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:mdh:diva-49770 (URN)
Available from: 2016-09-29 Created: 2020-09-08 Last updated: 2025-10-10Bibliographically approved
Pesämaa, O., Örtqvist, D. & Hair, J. F. (2007). It's all about trust and loyalty: partner selection mechanisms in tourism networks. World Journal of Tourism Small Business Management, 1(2), 12-18
Open this publication in new window or tab >>It's all about trust and loyalty: partner selection mechanisms in tourism networks
2007 (English)In: World Journal of Tourism Small Business Management, ISSN 1991-1394, Vol. 1, no 2, p. 12-18Article in journal (Refereed) Published
Abstract [en]

Does expected partner or task related criteria affect how trust and loyalty is developed between tourism firms? This paper poses a model developed on the assumption that well defined partner and task related partner expectations and experienced trust build loyalty between tourism firms. The model provides a more precise assessment for scholars that believe trust is related to the risk associated with personal relationships between two or more firms, and that risk depends on expectations derived from personal relationships. The model also integrates the role of experienced trust in transforming different partner selection criteria into loyalty. The contribution of the model is that it provides insights into cooperative relationships by examining the role of trust between small tourism firms when cooperation is being established. Data from a sample of 99 tourism firms in the Northern U.S. is used to test the model. The findings provide implications for tourism scholars and policymakers interested in developing managerial strategies based on personal relationships.

National Category
Other Engineering and Technologies
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:mdh:diva-49771 (URN)
Available from: 2020-09-08 Created: 2020-09-08 Last updated: 2025-10-10Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-6921-1779

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