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  • 351.
    Dahlin, Peter
    et al.
    Jönköping International Business School, Sweden.
    Halinen, Aino
    Turku School of Economics, Finland.
    Havila, Virpi
    Uppsala university, Sweden.
    The Role of Events in the Change of Business Networks – A Challenge for Strategy?2008Conference paper (Refereed)
  • 352.
    Dahlin, Peter
    et al.
    Jönköping International Business School, Sweden.
    Halinen, Aino
    Turku School of Economics, Finland.
    Havila, Virpi
    Uppsala university, Sweden.
    Under the Surface of Merger Waves - The Role of Inter-firm Linkages2009Conference paper (Refereed)
  • 353.
    Dahlin, Peter
    et al.
    Jönköping International Business School, Sweden.
    Havila, Virpi
    Uppsala university, Sweden.
    Network Connectivity and Business Netquakes – Ways to Understand the Spread of Change2008Conference paper (Refereed)
  • 354.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Kock, Sören
    Hanken School of Economics, Finland.
    Pesämaa, Ossi
    Hanken School of Economics, Finland.
    Competitive and Cooperative Conflicts and its Relationship on Perceived Value from Networking2014Conference paper (Refereed)
  • 355.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Moilanen, Mikko
    University of Tromsø, Norway.
    Østbye, Stein Eirik
    University of Tromsø, Norway.
    Pesämaa, Ossi
    Luleå University of Technology, Sweden.
    Absorptive capacity, co-creation, and innovation performance: A cross-country analysis of gazelle and nongazelle companies2020In: Baltic Journal of Management, ISSN 1746-5265, E-ISSN 1746-5273, Vol. 15, no 1, p. 81-98Article in journal (Refereed)
    Abstract [en]

    Purpose The purpose of this paper is to examine the effect of absorptive capacity (ACAP) and co-creation on innovation performance (INN).Design/methodology/approach The authors use survey data from Swedish and Norwegian companies (n=1,102) and establish a cross-national equivalence between Sweden and Norway.Findings The subsequent structural model revealed interesting differences. For Sweden, co-creation fully mediates the effect of ACAP on INN, whereas for Norway, ACAP has a direct effect on INN with no mediation. Subsequent regressions including control variables showed that the structural model is reasonably robust. The authors conclude that, despite the many common national features conducive to innovation between these two countries, sufficient differences remain to create substantial variation in the innovation processes.Originality/value The study presents a second-order model of ACAP that permits a unique test of cross-country differences.

  • 356.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Parida, Vinit
    Luleå University of Technology, Sweden.
    Patel, Pankaj
    Villanova University.
    A Review of Network Studies of Corporate Boards2019Conference paper (Refereed)
  • 357.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Pesämaa, Ossi
    Structural inequality in corporate board interlocks in Sweden: A big data full sample approach2019Conference paper (Refereed)
  • 358.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Pesämaa, Ossi
    Hanken School of Economics, Finland.
    Ryzhkova, Natalia
    Blekinge Institute of Technology, Sweden.
    Cooperative, Coopetitive and Formal Board Networks’ Effects on Innovation Performance2014Conference paper (Refereed)
  • 359.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Pesämaa, Ossi
    Hanken School of Economics, Finland.
    Öberg, Christina
    Lund University, Sweden.
    Network Embeddedness and Establishment of Start-ups - A census study of Swedish companies founded in 20072014Conference paper (Refereed)
  • 360.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Pesämaa, Ossi
    Luleå University of Technology.
    Öberg, Christina
    Örebro University.
    Network Embeddedness as a Factor for Survival of Start-ups2016Conference paper (Refereed)
  • 361.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Öberg, Christina
    Örebro University, Sweden.
    Sharing Economy - For Whom?2017Conference paper (Refereed)
  • 362.
    Dahlstrand, Luna
    Mälardalen University, School of Business, Society and Engineering.
    Motstånd mot en organisationsförändring.: En fallstudie om den nya polismyndigheten.2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 363.
    Dahlström, Christian
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Strandh, Emelie
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Wilhelmsson, Katrin
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Bedrägerier och förväntningar: En studie av små företags åtgärder mot interna bedrägerier och deras förväntningar på revisorn gällande upptäckten av interna bedrägerier 2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Research issue: What measures against fraud does small businesses in the cash  industry use to discover and prevent frauds? How do the businesses and the auditors look at the responsibility to discover frauds performed by employees and are there any differences between the businesses expectations and the auditors’ obligations?

    Purpose: The purpose with this thesis is to examine how small businesses are working to prevent and detect frauds. The purpose is also to examine if there is an expectation gap between managers and auditors regarding the responsibility to detect internal frauds preformed by employees.

    Method: One literature and one empirical study were made. The empirical data collection was carried out by means of seven interviews, four of them with companies within the cash industry and three of them with auditors. Complementary questions were sent to three of the respondents. The literature consists of books and articles. They were found in databases, the library at Mälardalen University and Västerås Municipal library.  

    Conclusion: Internal control systems are one of the most important preventive measures against fraud. The businesses in this study are using some kinds of controls to detect and prevent frauds performed by employees. Often tuning of purchase, storage and sales and routines for corrections and returns are used but the most common control among the businesses consisted of the managers’ active role in the operation. All the business respondents believe that it is not the auditors’ responsibility to detect fraud performed by employees but rather believed that the responsibility to detect these kinds of crimes lies with the company. This study shows that there is no existing expectation gap between the business respondents and the auditor respondents regarding the responsibility of detecting internal fraud.

  • 364.
    Dahlvik, Simon
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Drammeh, Hassan
    Mälardalen University, School of Business, Society and Engineering.
    CRM och Kundlojalitet: En kvalitativ studie om kundlojalitet hos Tele2 och Apotek Hjärtat2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Syfte: Uppsatsens syfte är att identifiera vilka faktorer som spelar störst roll i påverkan av kundlojalitet mot företag i telekom och apoteksbranschen, samt att undersöka vilken typ av lojalitet konsumenterna visar mot företagen. Uppsatsen ämnar ta reda på hur företag i dessa branscher i sin tur strävar efter att påverka kundernas lojalitet genom sitt CRM arbete.

     

    Metod: Kvalitativ studie, primärdata har samlats in via fokusgrupper och gruppintervjuer, samt intervjuer med representanter från Tele2 och Apotek Hjärtat.

     

    Slutsats: Studien visar att pris och bekvämlighet är de faktorer som mest påverkar attityden hos Tele2s kunder, medan service och geografisk position är faktorerna som mest påverkar kunderna hos Apotek Hjärtat. Företagen försöker att påverka konsumenternas attityd genom deras kundlojalitetsprogram. Detta har dock visat sig vara ineffektivt för Apotek Hjärtat som bör utveckla lojalitetsprogrammet. Tele2 bör fokusera mer på att synas på sociala medier, för att kommunicera med kunderna.

  • 365.
    Danielsson, Fredrik
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Sundqvist, Jessica
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Performance management på individnivå: - Bonussystem för ökad prestation inom Swedbank2008Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problem

    Performance management helps the organisation clarify the strategy through individual targets. To reinforce the management effect a bonus can be connected to the fulfilment of targets. When a bonus is connected to performance management it is vital that the communication between managers and co-workers is well functioning and that the individual targets support the co-workers learning as well as they support the organizations overall targets. Therefore it is important to investigate how co-workers and managers are affected by individual targets and what consequences it has on the organization. What impact has the target setting-, follow up- and evaluation process on the organisation’s management and the motivation among the staff?

    Purpose

    The purpose of this study is to investigate and increase the understanding of how management and motivational aspects is affected when performance management is broken down to individual levels and how a reward can enhance the possible control effect.

    Method

    This study has been performed through a case study where interviews have been the primary method. Several interviews were conducted to gain an understanding of how performance management influences employees in an organization on the basis of a control and motivational aspect. Interviews made it possible to examine the purpose on a deeper level, where different opinions and approaches to performance management could be collected.

    Result

    The control function is not influenced by the fact that performance management is broken down to individual levels. The difficulty with this topic is the problems that arise when targets are made individualized. Individual targets make it hard to find a balance between financial and non-financial measurements and to gain the approval of employees. Non-financial goals cause the biggest problems since these are the hardest goals to measure and reward. Despite problems surrounding the non-financial goals there exist a great confidence in such goals. The case study shows that performance management on an individual level demands a well functioning communication to effect organisational management in a positive direction. It also shows that a bonus connected to targets demands a high quality in the rewarding procedure where justice plays an important part.

  • 366.
    Darin, Joel
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Lindblad, Alfred
    Mälardalen University, School of Business, Society and Engineering.
    Konsumenters attityd gentemot digital skräddarsydd reklam: En kvalitativ studie gällande vad det är som påverkar konsumenternas attityd gentemot skräddarsydd reklam2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 367.
    Darwish, Miran
    et al.
    Mälardalen University, School of Business, Society and Engineering. Mr.
    Zilic, Emir
    Mälardalen University, School of Business, Society and Engineering.
    Jerome, Francis Kakanda
    Mälardalen University, School of Business, Society and Engineering.
    Challenges Encountered in an University-To-Work Transition from Academic Students’ Point of View: A comparative study between Sweden, Turkey, England and France2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 368.
    Daublebsky von Sterneck, Alexander
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Grip, Sebastian
    Mälardalen University, School of Business, Society and Engineering.
    The Effect of Native Advertising on Loyalty Toward Online Newspaper Publishers2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

    Date:             2018–06–05

    Level:           Master Thesis in Business Administration, EFO704, 15 ECTS

    Institution:   School of Business, Society and Engineering, Mälardalen University

    Authors:       Alexander Daublebsky von Sterneck       19th  July       1991 Sebastian Grip                                          22nd  April     1992

    Title:             The Effect of Native Advertising on Loyalty Toward Online Publishers

    Tutor:           Ulf R. Andersson

    Keywords:   “Native advertising”, “newspaper publisher”, “native advertising deceptiveness”, “attitudes”, “trust” and “loyalty”.

    Research

    question:      How does native advertising affect readers’ loyalty toward online                          newspaper publishers?

    Purpose:       The purpose of this study is to create an understanding of how native advertising can affect readers’ loyalty toward an online newspaper publisher or its products and services. It aims to gain an understanding of whether this form of advertising is perceived as a deceptive and, therefore, damaging factor to the relationship between readers and a publisher. Trust between the two parties and attitudes toward the publisher could possibly be influenced by this type of advertising and this study will find out if this is the case or not.

    Method:       This study used a quantitative approach for the gathering and analysis of its data.                      A questionnaire was developed to measure attitudes, trust and loyalty toward           online newspaper publishers. 151 respondents participated in the survey.

    SPSS, a program for statistical analysis, was utilised to perform numerous            multiple linear regression analyses.

    Conclusion:  Native advertising does not have any significant impact on readers’ loyalty toward                       online newspaper publishers, according to this study. Meaning, if publishers are   transparent and clear about native advertising on their platforms, it should not          affect consumers’ loyalty toward them.

  • 369.
    De Angeli, Antonella
    et al.
    University of Trento, Italy.
    Cozza, Michela
    University of Trento, Italy.
    Jovanovic, Mladjan
    University of Trento, Italy.
    Tonolli, Linda
    University of Trento, Italy.
    Mushiba, Mark
    University of Trento, Italy.
    McNeill, Andrew
    Northumbria University, Newcastle Upon Tyne, UK.
    Coventry, Lynne
    Northumbria University, Newcastle Upon Tyne, UK.
    Understanding Motivations in Designing for Older Adults2016In: Understanding Motivations in Designing for Older Adults, 2016Conference paper (Refereed)
  • 370.
    de Boer, Wilma
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Åström, Jenny-Maria
    Mälardalen University, School of Business, Society and Engineering.
    Robots of the future are coming, are you ready?: A study investigating consumers' acceptance of robotics2017Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

    Date:                                     2017/06/05

    Level:                                    Master thesis in Business Administration, 15 credits

    Institution:                                       School of Business, Society and Engineering, Mälardalen University

    Authors:                              Wilma de Boer                                                Jenny-Maria Åström

                                                      (91/10/29)                                                       (87/06/30)

    Title:                                      Robots of the future are coming, are you ready?

    Tutor:                                    Cecilia Lindh

    Keywords:                          Robotics, technology acceptance, future robots, trust, innovation, UTAUT

    Research

    questions:                          - How can consumer acceptance of robots be studied as an international phenomenon?

                                                      - What are the implications of robot acceptance for consumers?

    Purpose:                             The purpose of this study is to investigate the acceptance-level internationally, because of the future increase of new technology in the form of robotics.

    Method:                             A quantitative research method was conducted in this study. The data collection was done by a survey, via non-probability sampling.

    Conclusion:                       The findings of this study show that trust, anxiety and personal innovativeness influence the acceptance of robots internationally, while social influence does not affect the acceptance of the new technology in the context of robotics.

  • 371.
    Dedic, Alma
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Ölcer, Ibrahim
    Mälardalen University, School of Business, Society and Engineering.
    Skattebrott inom kontantbranschen : - i form av svart arbetskraft och oredovisade intäkter2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Sammanfattning

    Datum: 2014-06-10

    Författare: Dedic Alma, 920213 & Ölcer Ibrahim, 920301Handledare: Ulla Pettersson

    Nivå: Kandidatuppsats i företagsekonomi, 15 HP Institution: Akademin för hållbar samhälls- och teknikutveckling, EST, Mälardalens Högskola

    Nyckelord: Skattebrott, Svartarbete, Oredovisade intäkter.

    Titel: Skattebrott inom kontantbransch - i form av svartarbetskraft och oredovisade intäkter

    Frågeställning: • Hur arbetar Ekobrottsmyndigheten med hjälp av Skatteverket ochSkattebrottsenheten med att förhindra svartarbete och oredovisade intäkter i kontantbranschen? • Vad anser Ekobrottsmyndigheten och Skatteverket vara anledningarna till svartarbete och oredovisade intäkter?

    Syfte: Denna studie syftar till att undersöka hur Sveriges Ekobrottsmyndighet med hjälp av Skatteverket och Skattebrottsenheten arbetar för att bekämpa skattebrott i form av svartarbete och oredovisade intäkter inom kontantbranschen. Utöver detta skall det tas reda på vad samtliga myndigheterna anser vara anledningarna till dessa skattebrott.

    Metod: Uppsatsens information har samlats in genom vetenskapliga artiklar, webbsidor och tre intervjuer. Uppsatsens intervjufrågor är upprättade på ett kvalitativt semi-strukturerat sätt och omfattar nio öppna frågor.

    Resultat: Myndigheterna förhindrar skattebrott svartarbete och oredovisade intäkter genom att utföra skattekontroller av näringsidkarens kassaregister och kontrollenhet samt avskräcka privatpersoner från att komma i kontakt med skattebrott. En av dem största anledningar till skattebrott är okunskap för det ekonomiska arbetet i en näringsverksamhet och näringsidkarens girighet för egenvinning.

  • 372.
    Dehghanpour Farashah, Ali
    Umeå university, Sweden.
    Strategic fit framework of succession planning: effects on career attitudes and career success2015In: International Journal of Human Resources Development and Management, ISSN 1465-6612, E-ISSN 1741-5160, Vol. 15, no 2/3/4, p. 233-257Article in journal (Refereed)
    Abstract [en]

    This study proposes a framework for aligning business strategy and succession planning and assesses the impact of the degree of fit on employee career attitudes and perceptions. Using configurational perspective of strategic human resource management, this study develops a strategic fit framework of succession planning. The framework of succession planning includes four kinds of configurations among strategy, organisational structure and succession planning culture that lead to positive career attitudes and a higher perception of career success among employees. Gathering data from 152 employees within 23 enterprise agencies, the paper empirically validates the developed framework. Results suggest perception of with the promotion process.

  • 373.
    Dehghanpour Farashah, Ali
    Umeå university, Sweden.
    The effects of demographic, cognitive and institutional factors on development of entrepreneurial intention: toward a socio-cognitive model of entrepreneurial career2015In: Journal of International Entrepreneurship, ISSN 1570-7385, E-ISSN 1573-7349, Vol. 13, no 4, p. 452-476Article in journal (Refereed)
    Abstract [en]

    Upon a well-established theoretical foundation Social Cognitive Career Theory; Lent, Brown, and Hackett (J Vocat Behav 45:79–122, 1994; J Couns Psychol 47:36–49, 2000), this study examines the effects of cognitive, affective, social, demographic, and contextual factors on the development of entrepreneurial intention. To test the hypotheses, binary logistic regression analysis was conducted using data from Global Entrepreneurship Monitor survey in which 183,049 individuals nested within 54 countries that participated. Entrepreneurial self-efficacy beliefs and entrepreneurial career outcome expectations are significantly correlated with entrepreneurial intention. Mastery experience including previous business ownership, entrepreneurial activity as part of a regular job or investing in a venture, exposure to a role model, social persuasion through media, and fear of failure are significant sources of entrepreneurial self-efficacy. A moderate relationship exists between country-level institutional profile and the sources of self-efficacy.

  • 374.
    Dehghanpour Farashah, Ali
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Blomquist, Tomas
    Umeå University, Umeå, Sweden.
    Exploring employer attitude towards migrant workers: Evidence from managers across Europe2020In: Evidence-based HRM, ISSN 2049-3983Article in journal (Refereed)
    Abstract [en]

    Purpose

    Migrants play an essential role in economic and societal outcomes of the host society, both as members of the workforce and as citizens. However, integration and finding employment after migration remain critical issues. The purpose of this paper is to employ an evidence-based quantitative approach to identify migrant workers’ most important qualifications from an employer perspective and to explore factors that influence employer perception of migrants.

    Design/methodology/approach

    This study uses European Social Survey data that contain responses from managers in European countries in 2014 (n=2,828) and 2016 (n=3,014). Confirmatory factor analysis and structural equation modelling are used to analyse the data.

    Findings

    For managers, migrants’ commitment to the host country’s way of life is more important than their job skills, educational level and language proficiency. The effects of managers’ individual characteristics, including demographics, expectancies and personal values, on their general attitude towards migrants are also quantified.

    Practical implications

    The study’s outcomes can assist migrants to develop the qualifications most valued by employers, and allow policymakers to integrate the organizational perspective into policies and initiatives for integration of migrant labour.

  • 375.
    Dehghanpour Farashah, Ali
    et al.
    Umeå university, Sweden.
    Estelami, Hooman
    Fordham University, United States.
    The interplay of external punishment and internal rewards: an exploratory study of insurance fraud2014In: Journal of Financial Services Marketing, ISSN 1363-0539, E-ISSN 1479-1846, Vol. 19, no 4, p. 253-264Article in journal (Refereed)
    Abstract [en]

    Economic theories related to ethical consumer behaviour have for the most part examined the role of external incentives and deterrents, and relatively less focus has been given to the role of internal incentives. This study explores the independent and joint effects of internal rewards and external punishment mechanisms on the likelihood of consumers exhibiting unethical behaviour in insurance fraud (IF) contexts. By utilizing a data set consisting of survey data on over 43 000 consumers across 26 European countries, this study examines the interaction of internal moral values and external deterrents, affecting unethical consumer behaviour. Ordinal regression analysis and binary logistic regression were used to assess the role of internal rewards and external punishment mechanisms in the occurrence of IF. Attitudinal differences towards IF and perceptions of the probability of being caught were used to classify customers and to predict the incidence of IF. Demographic variables were also found to be correlated with IF. Perceptions of ineffectiveness of fraud investigation and detection systems by fraudulent customers significantly influences their likelihood to commit IF.

  • 376.
    Dehghanpour Farashah, Ali
    et al.
    Umeå university, Sweden.
    Thomas, Janice
    Athabasca University, Canada.
    Blomquist, Tomas
    Umeå university, Sweden.
    Exploring the value of project management certification in selection and recruiting2019In: International Journal of Project Management, ISSN 0263-7863, E-ISSN 1873-4634, Vol. 37, no 1, p. 14-26Article in journal (Refereed)
    Abstract [en]

    For many years project management has been moving toward professionalization through voluntary certification. Simultaneously, recruiters increasingly use voluntary professional certification as a signal of applicant competencies and likely future performance, to increase the efficiency of the selection process. This practice increases the value of certification to holders and leads to the growth of certification. However, despite significant research into the value of voluntary certification in numerous occupations, results linking certification with performance are tentative at best. We contribute to the growing body of research exploring the performance signaling ability of certification by empirically examining the case of project management professional certification using survey responses from 452 (certified (370), and uncertified (82)) international project managers. Our findings provide some support for this recruitment and selection practice, not through a direct relationship between certification and performance but by showing that self-efficacy mediates the relationship. Certification also relates to higher levels of professionalism. We conclude with a discussion of the implications of these findings for recruiters, project management professionals, and professional associations.

  • 377.
    Dell Uva, Alessia
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Englund, Rickard
    Mälardalen University, School of Business, Society and Engineering.
    Marknadsföringens påverkan på konsumenternas köpbeteende på Sociala medier: - En kvalitativ studie om hur konsumenters köpbeteende påverkas av marknadsföring på Facebook och Instagram2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 378.
    Demetri, Caroline
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Boqvist, Lena
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Är imagen av ABB en spegelbild av företagets identitet?: En jämförande studie om en kunds varumärkesimage och ABB:s identitet  2009Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    För att skapa och upprätthålla ett starkt varumärke är det viktigt att sträva efter en så stor överensstämmelse som möjligt mellan dess identitet och image. Det betyder samtidigt att det är viktigt att regelbundet undersöka likheter och skillnader mellan dem. Denna magisteruppsats syftar till att utreda överensstämmelsen mellan kundernas image av varumärket ABB och företagets identitet. På så sätt har vi analyserat likheter och skillnader mellan hur ABB beskriver sig själva och hur kunderna i undersökningen uppfattar dem. För att sätta in läsaren i undersökningsområdet har vi använt teorier kring vad som utmärker ett starkt varumärke samt varumärkesbyggande för business to business marknader. Teorin innehåller vidare en beskrivning av begreppen identitet och image samt gapet som kan uppstå däremellan.

    Genom att intervjua ABB:s informationsdirektör och marknadschefen för enheten Svensk Försäljning kunde vi beskriva varumärkets identitet. Urvalet grundade sig på personernas goda insyn och erfarenhet i undersökningsområdet. Varumärkets image undersöktes genom intervjuer med personer med olika befattningar och ansvarsområden på Vattenfall som varit kund till ABB under flera år. Genom att enbart fokusera på ett företag kunde vi få en djupare förståelse för uppfattningarna inom ett specifikt företag, men även hur de kan skilja sig åt kunderna emellan. Det långa och nära samarbetet mellan parterna kunde vidare bidra till en mer kritisk men samtidigt tydligare uppfattning om varumärket.

    Undersökningen visar att det finns både likheter och skillnader mellan ABB:s identitet och image, vilket tyder på att det inte finns en enhetlig bild av varumärket bland de intervjuade kunderna. Att kundernas varumärkesimage till stor del baseras på andra värden än det som ABB kommunicerar ut kan förklaras i att de utvalda kunderna påverkas av egna upplevelser och erfarenheter i större utsträckning än den externa marknadskommunikationen. En lång affärsrelation kan därför innebära att kundens image av varumärket istället påverkas mer av hur ABB hanterar olika situationer, som exempelvis klagomål. Budskapen i den externa kommunikationen kan på så sätt innebära en större effekt i nyetablerade relationer.

  • 379.
    der Nederlanden, Oliver
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Solaka, Revand
    Jag kund(e) inte bry mig mindre: En studie om ledningens motivation av frontlinepersonal2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract:                          ”How bank management works with motivation of frontline employees”

    Date:                                  2015-05-28

    Level:                                Bachelor thesis in Business Administration, 15 ECTS

    Institution:                       School of Business, Society and Engineering EST, Mälardalens University

    Authors:                           Oliver der Nederlanden 891025   Revand Solaka 881127

    Title:                                  ”I could not care less – A study about management motivation of frontline employee”

    Tutor:                                Angelina Sundström

    Keywords:                       Motivation, frontline employee, management, empowerment, communication, education, intern marketing.

    Research question:       How does the management in Sparbanken Rekarne in Eskilstuna work to motivate their frontline employees?

                                               How does the frontline employees perceive the motivation work?        

    Purpose:                          The aim of the study is to describe how a bank management works to motivate their frontline employees to give a better customer service.

    Method:                            This paper has studied Sparbanken Rekarnes motivational work. The study was based on a qualitative research method. Theories have been collected from scientific articles and literature to create a scientific base. The theories have been tested by an empirical collection of six interviews.

    Conclusion:                     The study shows us a good communication between management and frontline employees, but managers could pay attention to frontline employees. Sparbanken Rekarne could also work to coordinate their education and increase the product training. The study shows that frontline employees gets motivated by praise, opportunity for promotion, reduced administration work and increased empowerment.

  • 380.
    Der Nercessian, Philip
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Jeangey, Michel
    Mälardalen University, School of Business, Society and Engineering.
    Betalningssystemets alarmerande tillstånd: En litteraturstudie kring det nuvarande monetära betalningssystemet i Sverige, och Bitcoin som ett alternativt betalningssystem2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose:      The purpose of this study is to investigate what risks the current monetary payment system used in Sweden is exposed to, as well as to which alternative solutions can be applied, and to investigate whether Bitcoin can be part of the solution. Furthermore, a detailed review will be made of the various payment systems currently used in Sweden and its various components in order to thereby draw some conclusions. 

    Method:        This study is a literature study based on four factors, full reserve banking, fractional reserve banking, current payment system and Bitcoin. By examining these depths to gain a broader understanding of the different components influence on each other, and thereby being able to draw the conclusion generated by the work. For this study, we have used a qualitative method, more specifically a content analysis with inductive approach. 

    Conclusion:                    Based on the information gathered during the course of the work, we can conclude that the payment systems exposure to risk is linked to the risks that the banks take through their money lending activities, and that all payment systems are provided as public services by the banks infrastructure. The conclusion we can draw from this literature study can be summarized in that the current payment system lacks two attributes in order to be considered long-term sustainable. These attributes consist of a separated payment system, and implementation of full reserve banking. Bitcoin fulfills both of these attributes.

  • 381.
    Deshpande, sheila
    et al.
    Mälardalen University, School of Business.
    Lidgren, Johanna
    Mälardalen University, School of Business.
    "Effektiva säljverktyg leder till ökad kommunikation": En studie av SSAB Tunnplåts säljverktyg2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Denna uppsats behandlar SSAB Tunnplåt och deras önskan att öka försäljningen av tunnplåt. Detta antas kunna uppnås genom att förbättra kommunikationen genom säljverktygen. Säljverktygen innefattar telefonsamtal, personliga möten, broschyrer, videokonferenser, branschtidningar, e-post samt SSAB Tunnplåts hemsida. Eftersom företaget inte erhåller tillräcklig kunskap om säljverktygen medför detta att företaget inte kan förändra eller förbättra säljverktygen för att effektivisera kommunikationen. Syftet med undersökningen är därmed att tillhandahålla uppdragsgivaren med förslag och förbättringar gällande säljverktygen samt redovisa deras användning.

  • 382.
    Diaby, Fatou Célie
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Agrali, Adem
    Mälardalen University, School of Business, Society and Engineering.
    Tumturk, Roni Ferhat
    Mälardalen University, School of Business, Society and Engineering.
    Redovisningskonsultens arbetssätt     : - En studie om egenföretagares kundnöjdhet gällande redovisningskonsultens arbetssätt2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 383. Diedrich, Andreas
    et al.
    Eriksson-Zetterkvist, Ulla
    Ewertsson, Lena
    Hagberg, Johan
    Hallin, Anette
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Lavén, Fredrik
    Lindberg, Kajsa
    Raviola, Elena
    Rindzeviciute, Egle
    Walter, Lars
    Exploring the Performativity Turn in Management studies2013Report (Other academic)
  • 384.
    Dobers, Peter
    Mälardalen University, School of Business, Society and Engineering.
    Aesthetic consumption: A dilemma for sustainable development2010In: Corporate social responsibility: Challenges and practices / [ed] Dobers, P., Stockholm: Santérus Academic Press , 2010, p. 147-162Chapter in book (Other academic)
  • 385.
    Dobers, Peter
    Mälardalen University, School of Business, Society and Engineering.
    Corporate social responsibility: Challenges and practices2010Collection (editor) (Other academic)
  • 386.
    Dobers, Peter
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Corporate Social Responsibility: Management and Methods2009In: Corporate Social Responsibility and Environmental Management, ISSN 1535-3958, E-ISSN 1535-3966, Vol. 16, no 4, p. 185-191Article in journal (Refereed)
    Abstract [en]

    This article gives an overview of recent Corporate Social Responsibility (CSR) handbooks to illustrate that the fi eld is of immediate interest and relevance for scholars and practitio- ners. It gives a background to CSR and how the fi eld relates to management and methods and introduces the four articles of this special issue.

  • 387.
    Dobers, Peter
    Mälardalen University, School of Business, Society and Engineering.
    The many faces of corporate social responsibility2010In: Corporate social responsibility: Challenges and practices / [ed] Dobers, P., Stockholm: Santérus Academic Press Sweden, 2010, p. 7-18Chapter in book (Other academic)
  • 388.
    Dobers, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Hallin, Anette
    The use of internet in building the brand of 'Stockholm - the capital of Scandinavia'2009In: Information communication technologies and city marketing: Digital opportunities for cities around the world / [ed] Gascó-Hernández, M & Torres-Coronas, T., Hershey, USA: Idea Group Publishing, 2009, p. 264-293Chapter in book (Other academic)
  • 389.
    Dobers, Peter
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Halme, Minna
    Aalto Univ, Helsinki Sch Econ, Helsinki, Finland.
    Corporate Social Responsibility and Developing Countries2009In: Corporate Social Responsibility and Environmental Management, ISSN 1535-3958, E-ISSN 1535-3966, Vol. 16, no 5, p. 237-249Article in journal (Refereed)
    Abstract [en]

    This paper draws attention to several corporate social responsibility (CSR) questions in developing countries. (1) Illustrations from, for example, South America and Africa, includ- ing African voices critical to foreign aid, show that societies are different in many respects. This implies different capacities of organizations and their managers to understand and address pressing CSR issues in different cultural contexts. (2) Weak institutional environ- ments, such as in developing countries, often harbor illicit fi nancial outfl ow from poor countries to rich ones. This strips developing nations of critical resources and contributes to failed states, a point hardly ever discussed in the CSR literature. We argue for corporate actions in areas such as enhancing capacity in detecting tax fraud, antitrust and the unveil- ing of corruption cases. Obviously, legislation is a task of politicians, governments and international governmental bodies. However, if business enterprises can ‘legally misuse’ the system, then the matter should be seen as a CSR issue also. There is thus an urgency for concerted efforts by the private sector, public sector and non-governmental organiza- tions to develop structures and institutions that contribute to social justice, environmental protection and poverty eradication.

  • 390.
    Dobers, Peter
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Linderström, Magnus
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Mobjörk, Malin
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Institutional entrepreneurship in an academic organisation: sustainability at Malardalen University2008In: International Journal of Innovation and Sustainable Development, ISSN 1740-8822, E-ISSN 1740-8830, Vol. 3, no 3/4, p. 201-216Article in journal (Refereed)
    Abstract [en]

    This article describes and elaborates on a case of institutional entrepreneurship for sustainable development in higher education and research collaboration in a Swedish academic milieu. We argue, much in line with the contemporary international policy debate about climate change, that universities can and should have a leading role in producing new knowledge and innovation for the promotion of sustainable development. We consider that higher education and the whole university organisation, rather than just research, should be analysed regarding institutionalising sustainable development, which is not emphasised in the policy debate. In our conceptualisation of sustainable development, we argue that entrepreneurship and, more specifically, institutional entrepreneurship, can be used as an interesting normative and theoretical model. By drawing upon the concept of institutional entrepreneurship, we try to open up for the reflective exploration of three projects that illustrate the institutionalisation of sustainable development. While doing so, we identify the critical areas for further theoretical and empirical research from the perspective of institutional entrepreneurship.

  • 391.
    Dobers, Peter
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Springett, Delyse
    Massey University, Palmerston North, New Zealand.
    Corporate Social Responsibility: Discourse, Narratives and Communication2010In: Corporate Social Responsibility and Environmental Management, ISSN 1535-3958, E-ISSN 1535-3966, Vol. 17, no 2, p. 63-69Article in journal (Refereed)
    Abstract [en]

    The problematic and contestable nature of discourses on corporate social responsibility (CSR) has driven the commissioning of this special issue on discourses, narratives, and communication about CSR. While CSR may be seen as sharing normative goals with the concept of sustainable development, there are fundamental questions to be asked about the nature and purpose of CSR, how it has been constructed and framed, and whether it promotes the normative goals of sustainable development in order to effect change to the business-as-usual model. The teasing out of the different discourses of CSR has become an important theme in academic research in recent years. In this issue, that discourse is developed. The authors discover gaps between CSR as understood by civil society groups and radical non-governmental organizations (NGOs) and the CSR norms promoted at corporate level. The latter fail to impact on business-as-usual, even though the same lan- guage may be used. The link between Global Reporting Initiative (GRI) reporting and market-value is explored; and CSR principles and actions promoted by business are cri- tiqued from the perspective of the norms of sustainable development, one conclusion being that the parameters of sustainable development as a concept need to be extended to include the dimension of culture.

  • 392.
    Dobers, Peter
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Strannegård, Lars
    Design for unsustainability2009In: Research Design Journal, ISSN 2000-3080, Vol. 1, no 1Article in journal (Other academic)
  • 393.
    Dobers, Peter
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Strannegård, Lars
    Uppsala universitet.
    Design, lifestyles and sustainability: Aesthetic consumption in a world of abundance2008In: Contemporary Research at Swedish Graduate School of Business: Business Change and Renewal / [ed] C. Hultman & J. Löwstedt, Västerås: Mälardalens högskola och Örebro universitet , 2008, p. 249-270Chapter in book (Other academic)
    Abstract [en]

    This paper strives for a conceptualization of sustainability, design and contemporary consumption. By sketching out how effective production systems have created an abundance of products, the paper links this development to the aestheticization of society and an increased interest in design. In market economies characterized by profusion, corporations engage in activities filling their offerings with aura, aesthetics, symbols and meaning. In such lands of plenty, conspicuous consumption becomes a thoroughly expressive activity and highly problematic for actors with ambitions to design a sustainable future. Our conclusion is that sustainability must ultimately be seen as intertwined with social processes such as fashion, identity and identity construction.

  • 394.
    Dobers, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Strannegård, Lars
    Stockholms universitet.
    Ohållbar design2009In: Research Design Journal, ISSN 2000-639X, Vol. 1, no 1, p. 15-19Article in journal (Other academic)
  • 395.
    Dobers, Peter
    et al.
    Royal Institute of Technology, Sweden.
    Strannegård, Lars
    Stockholm School of Economics, Sweden .
    Wolff, Rolf
    Chalmers University of Technology, Sweden.
    Knowledge Interests in Corporate Environmental Management2001In: Business Strategy and the Environment, ISSN 0964-4733, Vol. 10, no 6, p. 335-343Article in journal (Refereed)
    Abstract [en]

    We know from earlier studies that corporate environmental management is a young discipline, not yet integrated in general management and organization studies, but that researchers take an increasing part in the ongoing scientific conversation. However, the underlying knowledge interests characterizing the field of corporate environmental management is yet empirically unsubstantiated. One way to find out what elements make up the field is to analyse the contents of the most influential writings in the field. The present article identifies the 10 most cited works in Business Strategy and the Environment in 1992–2000 and explores the content of these texts. We conceptualise a typology for analysing corporate environmental management theory and formulate a characterization of the dominating knowledge interests. Our findings show that the theoretical fundament of corporate environmental management lacks a hermeneutic knowledge interest.

  • 396.
    Dobers, Peter
    et al.
    Gothenburg Research Institute, Sweden.
    Strannegård, Lars
    Stockholm School of Economics, Sweden.
    Wolff, Rolf
    Copenhagen Business School, Denmark.
    Union-Jacking the research agenda. A study of the frontstage and backstage of Business Strategy and the Environment 1992-19982000In: Business Strategy and the Environment, ISSN 0964-4733, E-ISSN 1099-0836, Vol. 9, no 1, p. 49-61Article in journal (Refereed)
    Abstract [en]

    The purpose of this discussion article is to show some descriptive characteristics of research carried out in environmental management. Thus, it is an invitation for reflection on environment-related research in management. To start this reflection, we use data from Business Strategy and the Environment (BSE) in the years from 1992 to 1998. BSE is a journal that is to a great extent dedicated to research on environment-related management issues. To identify characteristics of environment-related research in management, we utilize data from the frontstage of the journal (published articles and their authors) and from the backstage (references used in these articles). The database includes the titles and authors of 150 articles and their 4297 references. We present descriptive data on key terminology, country origins of the articles, number of references used per article over time, age changes of the stock of references, most cited authors and most cited works. Based on these observations we draw conclusions concerning power structures and formulate research questions that will contribute to a better understanding of the research in strategic environmental management.

  • 397.
    Dobers, Peter
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Söderholm, Anders
    Mittuniversitetet.
    Translation and inscription in development projects: Understanding environmental and health care-related organizational change2009In: Journal of Organizational Change Management, ISSN 0953-4814, E-ISSN 1758-7816, Vol. 22, no 5, p. 480-493Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to argue that the interface between projects is of particular interest when organizing development projects. It offers a theoretical discussion of translation and inscription phases, not only because they are important to the understanding of mobilizing action in development projects, but also because they are crucial in a chain of sequential projects that are organized as responses to new situations. Design/methodology/approach – The paper uses illustrations of development projects in public management in Sweden to discuss a fundamental organizing problem of projects: how project delimitation and formation take place. Findings – The paper has focused on organizational change and development projects regarding environmental and health care organization renewal projects. It has analyzed how such projects are organized and linked to context. Development problems and their solutions cannot be divided into a functional structure since they overlap and demand attention by a multitude of perspectives during translation. Research limitations/implications – It is theoretically interesting to highlight certain slices of the organizational reality in projects. The paper has chosen a project perspective and focus at the beginning and end of projects. In theoretical terms, it has chosen to call these phases translation and inscription. Practical implications – Projects are different compared with permanent organizations due to the existence of beginnings and endings. On the one hand, permanent organizations are normally “going concerns” where the start is back in history and the end is clouded in a distant future. On the other hand, in a project, translation and inscription phases are unavoidable as they are triggered by the specific conditions underlying beginnings and endings. Originality/value – Projects with clear boundary-overlapping character cannot be judged with concepts stemming from the methods of construction project management. In contrary, the paper argues that there are two other concepts that can better explain the special organizing problems invoked by the cases cited here: translation and inscription.

  • 398.
    Drakulic, Dejana
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Kasljevic, Kristina
    Mälardalen University, School of Business, Society and Engineering.
    CUSTOMER LOYALTY - A customer loyalty comparison within a niche bank and a traditional bank.: A comparative empirical study of Länsförsäkringar Bank and Swedbank.2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 399.
    Dreifaldt, Nathalie
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Drennan, Todd
    Mälardalen University, School of Business, Society and Engineering.
    DOES YOUR BRAND NEED ONLINE INFLUENCER MARKETING? IT DEPENDS: A mixed method approach to country of origin, brand image, and online influencer marketing on consumers’ purchase intention online.2019Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study is to further explore the modern phenomenon of COO, brand image, and online influencer marketing as they relate to consumer's purchase intention online. This empirical study employs a mixed method approach with quantitative exploratory factor analysis through a survey as well as qualitative exploration through focus groups and in-depth interviews. Quantitative data analysis revealed that online influencers have a significant effect on consumers’ purchase intent as well as their perception of COO or brand image. Qualitative data analysis further revealed that when consumers do not follow online influencers, they have a less than significant effect on the consumers’ perception of COO. However, if consumers actively follow online influencers, the probability of them adhering to the recommendations of purchasing from an unfamiliar COO is high. This results in the recognition of the need for further research, as well as some insightful avenues to investigate.

  • 400.
    Dreifaldt, Nathalie
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Scott, Amanda
    Mälardalen University, School of Business, Society and Engineering.
    Gindahl, Frida
    Mälardalen University, School of Business, Society and Engineering.
    Relationmarknadsföring ur ett företagsperspektiv: En kvalitativ undersökning om relationer mellan företag och Generation Z på sociala medier2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Syfte: Syftet med denna studie är att undersöka hur detaljhandelsföretag kan påverka sin relation till kunder från Generation Z på sociala medier.

    Forskningsfråga: Hur påverkar olika faktorer av ett företags relationsmarknadsföring samt kommunikation på sociala medier dess relation till kunder från Generation Z?

    Metod: En kvalitativ undersökning i form av semistrukturerade intervjuer

    Slutsats: Studien kom fram till att sociala medier har en betydande roll företagets relation till Generation Z då dessa medier utgör ett verktyg där information om generationen lättare kan insamlas och där företaget kan bli uppmärksammade av åldersgruppen. Det framkom även att val av rätt kanal, vilket i detta fall är Instagram, är essentiellt för att interagera med generationen. Undersökningen visar att sex faktorer är av betydelse för ett företags relation med kunder från Generation Z. Dessa faktorer är Transparens, Engagemang, Anpassning, Kommunikationsinnehåll, Interaktion och Val av Mediekanal.

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