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  • 1.
    Ekman, Peter
    et al.
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik.
    Lindh, Cecilia
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik.
    Melander, Maria
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik.
    The practical use of information technology in multinational enterprises2012Ingår i: Management Dilemmas int the Information Technology Era / [ed] Celina Solek, Warsawa: WAT , 2012, 1, s. 55-66Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 2.
    Erixon, Cecilia
    et al.
    Mälardalens högskola, Ekonomihögskolan.
    Lindh, Cecilia
    Mälardalens högskola, Ekonomihögskolan.
    Thilenius, Peter
    Mälardalens högskola, Ekonomihögskolan.
    Révay, Péter
    Mälardalens högskola, Ekonomihögskolan.
    The impact of information technology on social interaction in business relationships2006Ingår i: microcad 2006 International Scientific Conference, 2006Konferensbidrag (Refereegranskat)
  • 3.
    Hadjikhani, A.
    et al.
    Uppsala University.
    Lindh, Cecilia
    Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling.
    Thilenius, Peter
    Uppsala University.
    The impact of discontinuity on firms' business relationship behaviour2012Ingår i: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 24, nr 2, s. 134-150Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: With a comparative aim, the purpose of this paper is to challenge the general assumption behind relationship longevity. The question under attention is whether firms' relationship of a discontinuous nature is different from continuous relationships and if so what this diversity entails. In the essay, a conceptual view is developed and tested statistically. The ambition is to add new knowledge to the field of business relationships. Design/methodology/approach: The essay's theoretical foundation rests on relationship theory and employs the four relationship behaviour elements of trust, commitment, cooperation and adaptation. Differences/similarities in the effects among these elements are tested for two types of relationships, i.e. those of continuous and discontinuous exchange, using data from 353 Swedish firms. Findings: The results show that a firm's behaviour in continuous relationships rests on incremental change, in the sense that the relationship elements of trust, commitment, cooperation and adaptation display sequential and progressive effects. This supports the common notion of a gradual strengthening of the business relationship resulting in longevity. Contrary to this, a firm's behaviour in discontinuous relationships is guided by the level of trust, which thus forms the base for the remaining elements. The absence of incremental change in the relationship behaviour and the pivotal role of trust mean that these relationships are weaker and are faced with interruptions and interference from competitors. Thereby business firms are confronted with different marketing challenges. The differences in the relationship behaviour of the two types signify that the view of relationships indeed needs advancement. Originality/value: Falling from a continuous to a discontinuous business relationship is becoming more common due to reasons such as market crises, business or firm crisis or because of the nature of the businesses as such. While earlier research studied the relationships' continuity and discontinuity separately, this paper enriches the earlier efforts and compares the two types. Understanding the differences between the two types of relationship can enrich the knowledge, not only for researchers but also for business managers.

  • 4.
    Hadjikhani, Amjad
    et al.
    Uppsala University.
    Lindh, Cecilia
    Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling.
    Thilenius, Peter
    Uppsala University, Sweden.
    The Effect of Discontinuity in Business Relationship2010Ingår i: Proceedings from the 26th IMP-conference in Budapest, Hungary in 2010, 2010Konferensbidrag (Refereegranskat)
  • 5. Haglund, L.
    et al.
    Kovala, Tommy
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Lindh, Cecilia
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Managing complexity through business relationships: The case of the Swedish electricity market2019Ingår i: International Journal of Management and Decision Making, ISSN 1462-4621, E-ISSN 1741-5187, Vol. 18, nr 2, s. 209-227Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    In the industrial market, electricity is an essential resource for production, as a stop in its flow may cause expensive production loss and thus tremendous cost. This strong resource dependence and the inevitable competition that comes with deregulation of the market, makes the electricity business complex and relationships of long-term orientation to form. To study such relationships, a mixed method is applied to provide contextual knowledge: by four interviews and a descriptive model and a structural model with three hypotheses developed (n = 122). Managers of products that may seem simple and traded in a market where low cost prevails should think again - stable relationships are a necessity for rational decisions also in this case, particularly since interdependence is influential. 

  • 6.
    Johnstone, L.
    et al.
    School of Business, Örebro University, Örebro, Sweden.
    Lindh, Cecilia
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    The sustainability-age dilemma: A theory of (un)planned behaviour via influencers2017Ingår i: Journal of Consumer Behaviour, ISSN 1472-0817, E-ISSN 1479-1838, Vol. 1, s. E127-E139Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This study investigates the relation between age and sustainability awareness for consumers via the third, mediating variable of influencers to reduce the intention-behaviour purchase gap. It proposes that traditional theories of planned behaviour are limited as they do not account for unconscious and indirect pathways to axiological change. A structural model with the 3 constructs of age, influencers, and sustainability awareness is tested with linear structural relations on a sample of 788 consumers, complemented with focus groups and interviews to generate deeper insight into the model's constructs. The results demonstrate a relationship between age and sustainability awareness, as well as between the importance of influencers for increased sustainability awareness in younger consumers, namely, millennials. This suggests that practitioners should work with influencers perceived as trustworthy to increase sustainability awareness for the millennial subset consumer group. The methodology applies a mixed approach, interpreting both qualitative and quantitative aspects, and contributes to the ethical consumerism literature with new knowledge on age differences connected to sustainability awareness, particularly highlighting on the influence of influencers for the younger generations.

  • 7.
    Johnstone, L.
    et al.
    Örebro Universitet, Sweden.
    Svärd-Sandin, E.
    Lindh, Cecilia
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    The Scandinavian cooperative advantage?: A mixed method approach to highlight the influence of contextual conditions for environmental CSR uptake2017Ingår i: International Journal of Environment and Sustainable Development (IJESD), ISSN 1474-6778, E-ISSN 1478-7466, Vol. 16, nr 4, s. 336-358Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Multilateral actor-to-actor (A2A) networks, exhibited and commonplace in Scandinavia, are considered key to effective environmental CSR implementation and organisational success. This research investigates the proposed Scandinavian cooperative advantage within the construction industry in order to better understand: A) if the contextual conditions of a country affect environmental CSR uptake; b) if construction companies exhibit environmental CSR-practices differently in discrete contexts; c) the role of stakeholder collaborations for explicit (soft-law) environmental CSR uptake and competitive advantage. With Sweden and Scotland as representative examples of two different contexts within and beyond Scandinavia, the results indicate that the contextual conditions of a country affect the perceptions, and likelihood, of environmental CSR uptake from both organisational and customer perspectives. However, it remains unclear as to whether stakeholder collaborations and A2A networks, traditional within Scandinavian societies, actually influence environmental CSR uptake more so than in external contexts. © 2017 Inderscience Enterprises Ltd.

  • 8.
    Lindh, Cecilia
    Mälardalens högskola, Ekonomihögskolan.
    Business Relationships and Integration of Information Technology2006Doktorsavhandling, monografi (Övrigt vetenskapligt)
    Abstract [en]

    It is a well-established view that, over time, companies in a business-to-business setting develop long-lasting business relationships. The business relationship between two companies involves a wide range of exchanges on products, technical and economic issues. It also has a social content as it engages people in both companies. Business relationships are, therefore, argued to be founded on a varying extent of exchanges and content of behaviour. This thesis deals with the current and complex issue of the integration of information technology in such business relationships.

    Integration in this thesis refers to when information technology is purposefully used and inseparable from the business relationship. A special standardized questionnaire was used to collect extensive empirical data on 353 business relationships between suppliers and one of their important customers. The results of the analysis of the data in the thesis show that high information technology integration, in terms of exchanges and behaviour, increases the efficiency of information exchanges in business relationships. Integration is also connected to the importance of business relationships for the development of information technology and increases a company’s knowledge on this technology. Furthermore, the results show that what is fundamental for the integration of information technology is its combination with the strength of the business relationship. Thereby, the integration of information technology has a wider impact on business relationships than simply facilitating higher efficiency under certain circumstances. It affects the general competence in using information technology, and allows new opportunities for the business relationship and the companies.

    Through its rich empirical content, theoretical approach and proximity to current business situations, this thesis is of interest to researchers and students who wish to understand the employment of information technology in business relationships, or for business professionals who want to further understand their situation regarding information technology in order to make decisions about further employment.

  • 9.
    Lindh, Cecilia
    et al.
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik.
    Dahlin, Peter
    Jönköping International Business School, Sweden.
    Amjad, Hadjikhani
    Uppsala university, Sweden.
    How Does Information Technology Impact on Business Relationships?: The Need for Personal Meetings2008Konferensbidrag (Refereegranskat)
  • 10.
    Lindh, Cecilia
    et al.
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Ekman, Peter
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Integration of information technology in business relationships: Implications for the extended network2016Ingår i: Extending the Business Network Approach: New Territories, New Technologies, New Terms / [ed] Havila, V., Pahlberg, C. & Thilenius, P, Palgrave Macmillan, 2016, s. 177-192Kapitel i bok, del av antologi (Refereegranskat)
  • 11.
    Lindh, Cecilia
    et al.
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Rovira Nordman, Emilia
    Stockholm School of Economics, Stockholm, Sweden.
    Information technology and performance in industrial business relationships: the mediating effect of business development2017Ingår i: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 32, nr 7, s. 998-1008Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose: The study addresses a gap in research concerning the specific purpose of information technology (IT) in business relationships and how it impacts business development and relationship performance. To fill this gap, the purpose of this study is to investigate the prospective effects of IT on business development and relationship performance in the business relationships of industrial firms. Design/methodology/approach: Building on previous research from the industrial business relationship field, 353 relationships between Swedish industrial firms and their customers are analyzed with linear structural relations in LISREL. Findings: The findings show that the effect of IT on relationship performance is not direct but mediated by business development measured in terms of business creation and product development. Research limitations/implications: The study’s results imply that IT that is integrated in inter-firm operations has to be assigned a specific purpose to effectively influence relationship-specific performance. The results also indicate that more research is needed to provide additional insights about the relation between IT and performance in business relationships. Social implications: If the full potential of IT-based solutions could be reached, then this could lead to the generation of new products and technologies and more competitive companies, which in turn would create more jobs and greater wealth. Originality/value: In conclusion, this study fills a gap in research by highlighting that IT studied with a business relationship approach is particularly important under certain conditions. As such, the study contributes to the research stream seeking to understand the role of IT in industrial marketing and how IT should be used for increasing relationship performance. 

  • 12.
    Lindh, Cecilia
    et al.
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Rovira Nordman, Emilia
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration2018Ingår i: Services Marketing Quarterly, ISSN 1533-2969, E-ISSN 1533-2977, Vol. 39, nr 2, s. 108-123Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This study investigates the effects of personal interaction and information technology integration (IT integration) on new service development in business-to-business (B2B) service firms' relationships. Personal interaction, IT integration and new service development are latent variables in a structural model tested with LISREL (N = 138). The relationship between personal interaction and IT integration is strong and indicates that both these constructs are drivers for new service development. Although both these constructs represent diverse ways of interacting, they both positively impact new service development. Hence, managers should not expect IT to replace personal interaction to a great extent in B2B-service contexts.

  • 13.
    Lindh, Cecilia
    et al.
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Rovira Nordman, Emilia
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Melén Hånell, Sara
    Handelshögskolan i Stockholm, Sweden.
    Safari, Aswo
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Hadjikhani, Annoch Isa
    Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, Industriell ekonomi och organisation.
    Digitalization in the global sales era: The analysis of a cross-national dataset2018Konferensbidrag (Refereegranskat)
    Abstract [en]

    Consumers shop increasingly on-line without thinking of national borders. This circumstancehighlights the need to increase the understanding of consumers’ cross-national purchasing and e-commerce. This study focuses on consumers’ online purchasing behaviour, studying consumers’ internet skills, website perceived ease of use and web-trust as antecedents of purchase intent. By analysing a cross-national data set of 788 consumers from different countries, the results show that consumers which make online-purchases are skilled internet- users. Moreover, the lack of trust that consumers may feel when making online-purchases, canbe lessened by a website’s perceived ease of use. The results have implications for future studiesabout e-commerce as an international phenomenon.

1 - 13 av 13
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