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  • 1.
    Elias, Marlene
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Wretlund, Magnus
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Business Intelligence som del i skapandet av konkurrensfördelar2010Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problem: When business leaders around the world are about to take a decision, 40% of these decisions are based on gut rather than any rational information. This, together with the claim that “one of the biggest hinders for competitive advantage is acting solely on gut or intuition” leads to the combination of the decision support tool Business Intelligence and competitive advantage. Competitive advantage can be seen from numerous perspectives; one of these is the resource-based view, where the resources are the basic pillar for competitive advantage. From this the thesis study question is formulated; “How and why can BI, seen from a resource-based perspective, support the creation of competitive advantage, on short and long term, in large companies?

    Purpose: To explain and describe how and why BI, seen from a resource-based perspective, can support the creation of competitive advantage, on short and long term, in large companies.

    Theory: The theoretical foundation is based upon definitions on BI and what BI really is, together with a presentation and discussion on the resource-based view. Following the BI and resource-based view parts, the research model for this thesis is presented, where a modified resource-based view model for competitive advantage, and a definition collection for BI, is combined.

    Method: For this thesis, 18 companies where they have some sort of BI solution implemented, has been interviewed. The companies have been selected based from their size, where the 120 largest companies first were contacted with an interview proposal. The companies are based in industries such as media, telephone communications and insurance. On these companies, the individual that is the “BI responsible” has been interviewed, which varies from company to company. BI responsibles could be Controllers, IT Managers or specific BI Managers.

    Conclusions: In the conclusions part of this thesis the research question is divided into a how part and a why part. One conclusion from the how part, is that BI can both support and drive a so-called patching capability, which means that a company can be faster and more agile in their market adaption. One of the reasons why BI can support competitive advantages from a resource-based view is that it can help to drive efficiency, optimization and process innovation in different capabilities that can lead to competitive advantage. Another conclusion is that despite its abilities to support what drives competitive advantage through the resource-based view, the term for this is mainly short-term, due to the fact that it is not hard to imitate the information, which constitutes the basic resources that BI supports.

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  • 2.
    Lindström, Lena-Maria
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Karlsson, Anna
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Wretlund, Magnus
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Hantering av IT-incidenter: En fallstudie på ICAs IT-avdelning Operations2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

     

    Date: 2008-10-06

    Level: Bachelor thesis within Information Technology and business economics, 15p, EIK021

    Authors: Anna Karlsson, akn05009@student.mdh.se

    Lena-Maria Lindström, llm05002@student.mdh.se

    Magnus Wretlund, mvd05001@student.se

    Tutor: Marie Mörndal

     

    Title: Managing IT-incidents, a case study at ICAs IT department                            Operations

    Keywords: IT-incident management, IT-incident management process, IT-incident, ITIL, CCTA

     

    Problem: An organization can benefit by having an established management process of handling IT-incidents. But how can this be achieved? Are there step-by-step procedures? What´s included in the management process of IT-incidents? Is the size of the organization relevant to which model is to be chosen? Can the work of the writers of this essay result in a recommendation of a specific model for IT-incident management? These questions lead to the following essay question; How are IT-incidents managed?

    Purpose: The purpose of this thesis is to describe and discuss how IT incidents can be managed.

    Method: The writers of this essay have performed a case study at ICA, a Swedish food retail company. Eleven interviews with nine different persons have been carried out. The interviews are analyzed in the chapter called Resultat och analys.

    Conclusion: Our conclusion is that there are both similarities and differences in Dept. Operations´ management process for handling IT-incidents compared to what is stated in the CCTA-model. Another conclusion is that it is of highest importance for a business to implement a standard procedure for handling IT-incidents. The lack of such a model could result in e.g. financial losses.

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    FULLTEXT01
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