As information technologies evolve quickly, the convergence between the technology platform of the firm and changes in business ecosystems raises the need for continuous renewal. This study explores how technology-based corporations’ drives renewal with new business areas, coping with organizational tensions invited by rapid change. Prominent theories assume that renewal-associated tension obstructs the renewal process and should consequently be eliminated. This assumption, however, is problematic since tension is also a source of firm growth, and eliminating it reduces strategic renewal to a zero-sum game. Therefore, a theory of strategic renewal needs to stress the properties of tensions and how these can drive growth. The dissertation approaches the problem of theory development, asking how the renewal process is sustained in technology-based corporations exposed to rapidly changing environments.
Using the extended case method, the study addresses prominent theorizing about dynamic capabilities and examines new business development in three firms, ABB, Ericsson, and Saab, considering how they sustained the renewal process in the face of technological change, crises, and other tension-laden events in the first decade of the 21st century. The empirical study reveals how properties of tension constitute an inherent, socially constructed force that becomes a latent impetus underlying the renewal process. This feature can be termed paradoxical tension because its social dimensions appear irrational and absurd when juxtaposed to technological change and growth creation in the firm. Because paradoxical tension may develop as imperceptibly latent it challenges those who manage renewal across changeable environment. However, too frequent reorganizations of the division of units between existing and new businesses can be devastating for innovation and growth throughout the renewal process.
In sum, a theory is developed that explains how actors in evolutionary systems of dynamic capabilities handle various types of paradoxical tension that ensures a firms prosperity and continuous renewal. This theory improves our knowledge of whether the firm possesses adequate entrepreneurial management capacity to generate new business areas that continuously renew the firm. Paradoxical tension is a reality that affects firm growth, and strategy theorists as well as executives need to address this problem of learning.