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  • 1.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Lindh, Cecilia
    Mälardalen University, School of Business, Society and Engineering.
    Melander, Maria
    Mälardalen University, School of Business, Society and Engineering.
    The practical use of information technology in multinational enterprises2012In: Management Dilemmas int the Information Technology Era / [ed] Celina Solek, Warsawa: WAT , 2012, 1, p. 55-66Chapter in book (Other academic)
  • 2.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Business.
    Lindh, Cecilia
    Mälardalen University, School of Business.
    Thilenius, Peter
    Mälardalen University, School of Business.
    Révay, Péter
    Mälardalen University, School of Business.
    The impact of information technology on social interaction in business relationships2006In: microcad 2006 International Scientific Conference, 2006Conference paper (Refereed)
  • 3.
    Hadjikhani, A.
    et al.
    Uppsala University.
    Lindh, Cecilia
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Thilenius, Peter
    Uppsala University.
    The impact of discontinuity on firms' business relationship behaviour2012In: European Business Review, ISSN 0955-534X, E-ISSN 1758-7107, Vol. 24, no 2, p. 134-150Article in journal (Refereed)
    Abstract [en]

    Purpose: With a comparative aim, the purpose of this paper is to challenge the general assumption behind relationship longevity. The question under attention is whether firms' relationship of a discontinuous nature is different from continuous relationships and if so what this diversity entails. In the essay, a conceptual view is developed and tested statistically. The ambition is to add new knowledge to the field of business relationships. Design/methodology/approach: The essay's theoretical foundation rests on relationship theory and employs the four relationship behaviour elements of trust, commitment, cooperation and adaptation. Differences/similarities in the effects among these elements are tested for two types of relationships, i.e. those of continuous and discontinuous exchange, using data from 353 Swedish firms. Findings: The results show that a firm's behaviour in continuous relationships rests on incremental change, in the sense that the relationship elements of trust, commitment, cooperation and adaptation display sequential and progressive effects. This supports the common notion of a gradual strengthening of the business relationship resulting in longevity. Contrary to this, a firm's behaviour in discontinuous relationships is guided by the level of trust, which thus forms the base for the remaining elements. The absence of incremental change in the relationship behaviour and the pivotal role of trust mean that these relationships are weaker and are faced with interruptions and interference from competitors. Thereby business firms are confronted with different marketing challenges. The differences in the relationship behaviour of the two types signify that the view of relationships indeed needs advancement. Originality/value: Falling from a continuous to a discontinuous business relationship is becoming more common due to reasons such as market crises, business or firm crisis or because of the nature of the businesses as such. While earlier research studied the relationships' continuity and discontinuity separately, this paper enriches the earlier efforts and compares the two types. Understanding the differences between the two types of relationship can enrich the knowledge, not only for researchers but also for business managers.

  • 4.
    Hadjikhani, Amjad
    et al.
    Uppsala Universitet.
    Lindh, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation. Mälardalen University.
    Pourmand Hilmersson, Firouze
    Linneaus University.
    Thilenius, Peter
    Uppsala Universitet.
    Direct and indirect impact of political activities on business performance – the case of the European Union and Swedish small firms2016In: International Journal of Business Environment, ISSN 1740-0589, E-ISSN 1740-0597, Vol. 19, no 0739565156, p. 173-191Article in journal (Refereed)
  • 5.
    Hadjikhani, Amjad
    et al.
    Uppsala University.
    Lindh, Cecilia
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Thilenius, Peter
    Uppsala University, Sweden.
    The Effect of Discontinuity in Business Relationship2010In: Proceedings from the 26th IMP-conference in Budapest, Hungary in 2010, 2010Conference paper (Refereed)
  • 6.
    Johnstone, L.
    et al.
    School of Business, Örebro University, Örebro, Sweden.
    Lindh, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    The sustainability-age dilemma: A theory of (un)planned behaviour via influencers2017In: Journal of Consumer Behaviour, ISSN 1472-0817, E-ISSN 1479-1838, Vol. 1, p. E127-E139Article in journal (Refereed)
    Abstract [en]

    This study investigates the relation between age and sustainability awareness for consumers via the third, mediating variable of influencers to reduce the intention-behaviour purchase gap. It proposes that traditional theories of planned behaviour are limited as they do not account for unconscious and indirect pathways to axiological change. A structural model with the 3 constructs of age, influencers, and sustainability awareness is tested with linear structural relations on a sample of 788 consumers, complemented with focus groups and interviews to generate deeper insight into the model's constructs. The results demonstrate a relationship between age and sustainability awareness, as well as between the importance of influencers for increased sustainability awareness in younger consumers, namely, millennials. This suggests that practitioners should work with influencers perceived as trustworthy to increase sustainability awareness for the millennial subset consumer group. The methodology applies a mixed approach, interpreting both qualitative and quantitative aspects, and contributes to the ethical consumerism literature with new knowledge on age differences connected to sustainability awareness, particularly highlighting on the influence of influencers for the younger generations.

  • 7.
    Johnstone, L.
    et al.
    Örebro Universitet, Sweden.
    Svärd-Sandin, E.
    Lindh, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    The Scandinavian cooperative advantage?: A mixed method approach to highlight the influence of contextual conditions for environmental CSR uptake2017In: International Journal of Environment and Sustainable Development (IJESD), ISSN 1474-6778, E-ISSN 1478-7466, Vol. 16, no 4, p. 336-358Article in journal (Refereed)
    Abstract [en]

    Multilateral actor-to-actor (A2A) networks, exhibited and commonplace in Scandinavia, are considered key to effective environmental CSR implementation and organisational success. This research investigates the proposed Scandinavian cooperative advantage within the construction industry in order to better understand: A) if the contextual conditions of a country affect environmental CSR uptake; b) if construction companies exhibit environmental CSR-practices differently in discrete contexts; c) the role of stakeholder collaborations for explicit (soft-law) environmental CSR uptake and competitive advantage. With Sweden and Scotland as representative examples of two different contexts within and beyond Scandinavia, the results indicate that the contextual conditions of a country affect the perceptions, and likelihood, of environmental CSR uptake from both organisational and customer perspectives. However, it remains unclear as to whether stakeholder collaborations and A2A networks, traditional within Scandinavian societies, actually influence environmental CSR uptake more so than in external contexts. © 2017 Inderscience Enterprises Ltd.

  • 8.
    Lindh, Cecilia
    Mälardalen University, School of Business.
    Business Relationships and Integration of Information Technology2006Doctoral thesis, monograph (Other scientific)
    Abstract [en]

    It is a well-established view that, over time, companies in a business-to-business setting develop long-lasting business relationships. The business relationship between two companies involves a wide range of exchanges on products, technical and economic issues. It also has a social content as it engages people in both companies. Business relationships are, therefore, argued to be founded on a varying extent of exchanges and content of behaviour. This thesis deals with the current and complex issue of the integration of information technology in such business relationships.

    Integration in this thesis refers to when information technology is purposefully used and inseparable from the business relationship. A special standardized questionnaire was used to collect extensive empirical data on 353 business relationships between suppliers and one of their important customers. The results of the analysis of the data in the thesis show that high information technology integration, in terms of exchanges and behaviour, increases the efficiency of information exchanges in business relationships. Integration is also connected to the importance of business relationships for the development of information technology and increases a company’s knowledge on this technology. Furthermore, the results show that what is fundamental for the integration of information technology is its combination with the strength of the business relationship. Thereby, the integration of information technology has a wider impact on business relationships than simply facilitating higher efficiency under certain circumstances. It affects the general competence in using information technology, and allows new opportunities for the business relationship and the companies.

    Through its rich empirical content, theoretical approach and proximity to current business situations, this thesis is of interest to researchers and students who wish to understand the employment of information technology in business relationships, or for business professionals who want to further understand their situation regarding information technology in order to make decisions about further employment.

  • 9.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Dahlin, Peter
    Jönköping International Business School, Sweden.
    Amjad, Hadjikhani
    Uppsala university, Sweden.
    How Does Information Technology Impact on Business Relationships?: The Need for Personal Meetings2008Conference paper (Refereed)
  • 10.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Ekman, Peter
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Integration of information technology in business relationships: Implications for the extended network2016In: Extending the Business Network Approach: New Territories, New Technologies, New Terms / [ed] Havila, V., Pahlberg, C. & Thilenius, P, Palgrave Macmillan, 2016, p. 177-192Chapter in book (Refereed)
  • 11.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Rovira Nordman, Emilia
    Stockholm School of Economics, Stockholm, Sweden.
    Information technology and performance in industrial business relationships: the mediating effect of business development2017In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 32, no 7, p. 998-1008Article in journal (Refereed)
    Abstract [en]

    Purpose: The study addresses a gap in research concerning the specific purpose of information technology (IT) in business relationships and how it impacts business development and relationship performance. To fill this gap, the purpose of this study is to investigate the prospective effects of IT on business development and relationship performance in the business relationships of industrial firms. Design/methodology/approach: Building on previous research from the industrial business relationship field, 353 relationships between Swedish industrial firms and their customers are analyzed with linear structural relations in LISREL. Findings: The findings show that the effect of IT on relationship performance is not direct but mediated by business development measured in terms of business creation and product development. Research limitations/implications: The study’s results imply that IT that is integrated in inter-firm operations has to be assigned a specific purpose to effectively influence relationship-specific performance. The results also indicate that more research is needed to provide additional insights about the relation between IT and performance in business relationships. Social implications: If the full potential of IT-based solutions could be reached, then this could lead to the generation of new products and technologies and more competitive companies, which in turn would create more jobs and greater wealth. Originality/value: In conclusion, this study fills a gap in research by highlighting that IT studied with a business relationship approach is particularly important under certain conditions. As such, the study contributes to the research stream seeking to understand the role of IT in industrial marketing and how IT should be used for increasing relationship performance. 

  • 12.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Rovira Nordman, Emilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    New Service Development and Digitalization: Synergies of Personal Interaction and IT Integration2018In: Services Marketing Quarterly, ISSN 1533-2969, E-ISSN 1533-2977, Vol. 39, no 2, p. 108-123Article in journal (Refereed)
    Abstract [en]

    This study investigates the effects of personal interaction and information technology integration (IT integration) on new service development in business-to-business (B2B) service firms' relationships. Personal interaction, IT integration and new service development are latent variables in a structural model tested with LISREL (N = 138). The relationship between personal interaction and IT integration is strong and indicates that both these constructs are drivers for new service development. Although both these constructs represent diverse ways of interacting, they both positively impact new service development. Hence, managers should not expect IT to replace personal interaction to a great extent in B2B-service contexts.

  • 13.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Rovira Nordman, Emilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Melén Hånell, Sara
    Handelshögskolan i Stockholm, Sweden.
    Safari, Aswo
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Hadjikhani, Annoch Isa
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Digitalization in the global sales era: The analysis of a cross-national dataset2018Conference paper (Refereed)
    Abstract [en]

    Consumers shop increasingly on-line without thinking of national borders. This circumstancehighlights the need to increase the understanding of consumers’ cross-national purchasing and e-commerce. This study focuses on consumers’ online purchasing behaviour, studying consumers’ internet skills, website perceived ease of use and web-trust as antecedents of purchase intent. By analysing a cross-national data set of 788 consumers from different countries, the results show that consumers which make online-purchases are skilled internet- users. Moreover, the lack of trust that consumers may feel when making online-purchases, canbe lessened by a website’s perceived ease of use. The results have implications for future studiesabout e-commerce as an international phenomenon.

  • 14.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Thilenius, Peter
    Uppsala Universitet, Sweden.
    Hadjikhani, Amjad
    Uppsala universitet, Sweden.
    Distrust online in the financial services market: the relevance of experiential knowledge and information exchange2016In: Journal of Customer Behavior, ISSN 1475-3928, E-ISSN 1477-6421, Vol. 15, no 2, p. 173-191, article id 6421Article in journal (Refereed)
  • 15.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Öberg, Hans
    Students going from ‘knowing that’ to knowing-in-practice: A case study of teacher-centred to student-centred learning in marketing education at a Swedish university2015In: Proceedings of The 5th MAC 2015, Prague: MAC Prague Consulting , 2015Conference paper (Refereed)
1 - 15 of 15
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