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  • 1.
    Höglund, Linda
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Mårtensson, Maria
    Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO).
    Safari, Aswo
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Expectations and the performance of governance functions between a board, management and other stakeholders: the case of Robotdalen2018In: Journal of Management and Governance, ISSN 1385-3457, E-ISSN 1572-963X, Vol. 22, no 4, p. 805-827Article in journal (Refereed)
    Abstract [en]

    Previous research has called for an enhanced understanding of the dynamic and interactional aspects of board work in public sector governance. Using a longitudinal case study of Robotdalen, this paper attempts to meet this call through a processual and qualitative study of board work in public organisations. The aim of the paper is to enhance our understanding of the human side of governance and the interactions between a board, the management in the governed organisation and other stakeholders. We do this by addressing the theoretical concept of an expec- tations gap. The results demonstrated how funding regimes in uence governance functions, structures and practices at the organisational level, and how internal actors such as managers also carry out governance functions. Moreover, the results show how an expectations gap shifts and changes over time. In this way we have contributed a more nuanced theoretical understanding of how the governance func- tion is co-produced and the importance of understanding the expectations gap to further understand the dynamics of public sector board work.

  • 2.
    Höglund, Linda
    et al.
    Stockholm University, Sweden.
    Mårtensson, Maria
    Stockholm University, Sweden.
    Safari, Aswo
    Stockholm University, Sweden.
    The impact of different types of trust: Interaction between an organization and its governing board2015In: IRSPM2015, 2015Conference paper (Refereed)
    Abstract [en]

    The aim of this paper is to study the fluctuation of trust in a context of interaction between a board and a governed organization in the public sector. This paper is a response to the recent call on qualitative studies for understanding the complexity of interaction between boards and their governed organization and calls for adopting trust in this setting for understanding board efficiency and organizational performance. Based on empirical findings, we introduce and advance the fluctuation of trust in the public sector literature. This paper shows that trust is a complex and multidimensional concept. The types of trust discussed in this paper are cognitive, affective, contractual, competence and goodwill trust. The paper adds knowledge on how trust fluctuates and changes facets in the interaction process between a governing board and a governed organization. The multidimensionality of trust and its fluctuation effects captures the complexity in the interaction process and shows the importance of developing different types of trust for the benefit of organizational performance. We believe that trust fluctuation has the potential to advance our knowledge on the strength of different types of trust at different occasions in the interaction process.

  • 3.
    Höglund, Linda
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Safari, Aswo
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Mårtensson, Maria
    Stockholm University, Sweden.
    The impact of types of trust in the public sector: a case study approach2019In: International Journal of Public Sector Management, ISSN 0951-3558, E-ISSN 1758-6666, no 2, p. 247-263Article in journal (Refereed)
    Abstract [en]

    Purpose

    The purpose of this paper is to study how different types of trust develop and change over time in the collaboration between an organization and its board.

    Design/methodology/approach

    This paper is a response to a recent call to apply the concept of trust in understanding the collaboration between a public organization, its board, and other stakeholders. Here, the authors study a single case, and based on a longitudinal in-depth case study method covering the period of 2003–2015, the authors have conducted 27 interviews, including the CEO and all the board members.

    Findings

    The authors introduce and advance the concept of trust in the public sector literature on board work. This paper shows that trust is complex and multidimensional at different units of analysis. The types of trust discussed in this paper are cognitive, affective, contractual, competence, and goodwill. Different types of trust are developed to make the collaboration between a governed organization and its board to work.

    Research limitations/implications

    Because this paper uses the case study method and only studies one single case, the findings of this paper might be questioned on the issue of generalization.

    Originality/value

    The authors conceptualize and adopt trust as a multidimensional, dynamic concept, and with different units of analyses, capture the nature of the collaboration between a public organization and its board, and its complexity.

  • 4.
    Lindh, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Rovira Nordman, Emilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Melén Hånell, Sara
    Handelshögskolan i Stockholm, Sweden.
    Safari, Aswo
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Hadjikhani, Annoch Isa
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Digitalization in the global sales era: The analysis of a cross-national dataset2018Conference paper (Refereed)
    Abstract [en]

    Consumers shop increasingly on-line without thinking of national borders. This circumstancehighlights the need to increase the understanding of consumers’ cross-national purchasing and e-commerce. This study focuses on consumers’ online purchasing behaviour, studying consumers’ internet skills, website perceived ease of use and web-trust as antecedents of purchase intent. By analysing a cross-national data set of 788 consumers from different countries, the results show that consumers which make online-purchases are skilled internet- users. Moreover, the lack of trust that consumers may feel when making online-purchases, canbe lessened by a website’s perceived ease of use. The results have implications for future studiesabout e-commerce as an international phenomenon.

  • 5.
    Safari, Aswo
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Factors affecting consumers' psychic distance2014Conference paper (Refereed)
  • 6.
    Safari, Aswo
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Albaum, Gerald
    Theoretical Path for B2B Marketing: Transaction or Relational Exchange Theory?2017Conference paper (Refereed)
  • 7.
    Safari, Aswo
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation. Uppsala University.
    Chetty, S.
    Uppsala University.
    Multilevel psychic distance and its impact on SME internationalization2019In: International Business Review, ISSN 0969-5931, E-ISSN 1873-6149, Vol. 28, no 4, p. 754-765Article in journal (Refereed)
    Abstract [en]

    We expand the conceptualization of psychic distance and use a multilevel framework by studying it as a founder's psychic distance in the pre-entry phase of entering a specific foreign market, and the SMEs (firm) psychic distance in the post-entry phase of entering that specific foreign market. Based on qualitative research involving six SMEs’ with 18 internationalization events, we found that psychic distance at country and business levels causes difficulties for SMEs in the post-entry phase because of their lack of knowledge. Bridge-makers possessing knowledge about target markets help SMEs to overcome psychic distance challenges. Trust in the relationship with the bridge-maker is an important ingredient to gain knowledge that alleviates the SMEs’ psychic distance challenges. Finally, we go beyond country-business levels of psychic distance by showing that psychic distance also matters at bridge-maker level. This relates to their lack of knowledge about the target market and SMEs’ routines.

  • 8.
    Safari, Aswo
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Chetty, Sylvie
    How and When psychic distance affects SMEs internationalization?2016Conference paper (Refereed)
  • 9.
    Safari, Aswo
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Chetty, Sylvie
    Multilevel Psychic Distance and its Impact on SME Internationalization2017Conference paper (Refereed)
  • 10.
    Safari, Aswo
    et al.
    Uppsala University, Uppsala, Sweden.
    Yamin, Mo
    Alliance Manchester Business School, Manchester, UK.
    A Search and Deliberation Framework for Understanding Consumers' Foreign Online Purchasing2016In: Extending the Business Network Approach, Palgrave Macmillan UK , 2016, p. 211-225Chapter in book (Refereed)
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