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  • 1.
    Andersson, Ulf
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Ekman, Peter
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Erixon, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Internal MNC structures’ bearing on externally embedded subsidiaries’ organizational performance2015In: Handbook on International Alliance and Network Research / [ed] Larimo, J & Nummela, N, Cheltenham: Edward Elgar Publishing, 2015, p. 155-170Chapter in book (Refereed)
    Abstract [en]

    The theoretical research stream that depicts multinational companies (MNCs) as networked organizations has offered new insights on contemporary enterprises’ way of functioning. However, the majority of the research has focused on external embeddedness, that is, MNC subsidiaries’ local business relationships, and its impact on subsidiary organizational performance. This conceptual chapter addresses the lack of research focusing on internal embeddedness, that is, subsidiary relationships with headquarters and sister subsidiaries. Internal embeddedness is discussed from two dimensions: the internal production network and the MNC manager’s social network. The characteristics of each dimension and how they relate to earlier research, leads to a number of theoretical propositions. The chapter concludes with a discussion on how external and internal embeddedness relate, as well as how they may impact the subsidiary’s (organizational) performance.

  • 2.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Erixon, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Regional Differences in Board Network Structures2018Conference paper (Refereed)
  • 3.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business.
    Erixon, Cecilia
    Mälardalen University, School of Business.
    'Supra-system' - a bigger picture on information system use*2007In: Examining Langefors' Ideas from information systems, technology, business, and learning perspectives, Mälardalen University, Västerås , 2007Chapter in book (Other (popular science, discussion, etc.))
  • 4.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering.
    Erixon, Cecilia
    Mälardalen University, School of Sustainable Development of Society and Technology.
    The Interconnectedness of "Best practices": How small and midsize companies can gain from selecting the large companies' IT2009In: Handling Plurity of Relationship Forms in Networks: From Clas to Clubs, from Cliques to Communities. Theoretical and managerial Perspectives., www.impgroup.org: IMP Group , 2009Conference paper (Refereed)
    Abstract [en]

    Today’s companies can take advantage of state-of-the art information technology (IT) as enter­prise resource plan­ning (ERP) systems, business intelligence software and web-based services to facilitate their business. Many of these technologies are general in their design – i.e. they are of-the-shelf solutions available to a wider customer group. With­in the information sys­tems (IS) discip­line this has lead to the managerial advice that companies should evalu­ate the IT-vendors prevail­ing market position and the prospect of their future (taking in consideration e.g. the vendors solven­cy). This paper is empirically focusing ERP systems – company wide information systems that comes with a standard set of pre-defined procedures called ‘best practices’ – and it presents two cases that illustrates how these ERP systems inherent the best practices that the IT-provider has developed in cooperation with its prevailing customers. Following the Euro­pean theory on markets as network, i.e. an approach developed within the IMP Group, a alternative managerial advice would be to assess the vendor’s business network. Thus, this paper puts forth the later approach and discusses how a company contri­butes respectively benefits from selecting an IT-provider that develops enter­prise systems for their respectively industrial sector. The paper puts forth two cases where one illustrates how a company is involved in the deve­lop­ment of a IT-vendors best practices and the other case illustrates how a company gets best practices by looking at the IT-vendors customers. The two illustrating case studies are carried out at Kanthal AB, a company within the Sandvik Group, and at CH Industry AB, a small supplier to Volvo Construction Equipment. Whilst the larger company Kanthal had to go through a process of software custo­mization to get the adequate functions in their ERP system CH Industry has instead gone with the standard package. The customization that Kanthal required has later become one of the IT provider’s features, i.e. a new best practice, some­thing that other customers can benefit from. CH Industry has also selected the same complex and compre­hen­sive ERP system as Kanthal even if their need, as a rather small company, should be of another nature. CH Industry has though selected a competitive standard package and they motivate their choice of ERP system by relating to the IT-pro­vider’s customer base. Implicit CH Industry understands that the IT-provider’s customer network will mean that their ERP system will be offered continuous improvements and upgrades, and they will thereby getting state-of-the-art best practices even in the future. The paper concludes with discussing the interconnectedness of best practices – whilst Kanthal are an active partner in the deve­lop­ment of a set of best practices, CH Industry is a company that benefits from prevailing best practices. The implica­tion of the cases is that a company benefits from an awareness of its IT-vendor’s wider business network. Comp­anies needs to – as well as considering the IT provider’s solvency, market position, and evaluations of the technology as advised by managerial infor­ma­tion system theories – evaluate the IT-provider’s prevailing customers and their business proce­dures and preferences.

  • 5.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Erixon, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Dahlin, Peter
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    A case study of IT-based and human interaction in industrial business relationships2014In: Coping with recurring issues in BtoB research: The Sisyphus effect? or a Rolling stone syndrome?, 2014Conference paper (Refereed)
    Abstract [en]

    Consumer-oriented firms (B2C) have grasped the benefits of modern integrated information technology (IT) systems as CRM and web-shops that allow them to capture, store, and manage consumer data to fulfill their expectations and needs on an individual and customized basis. This means that firms acting on consumer markets can use ‘high tech’ for ‘high touch’, i.e. using IT to met the consumer on a personal level. Based on the findings in a large case study spanning multiple business relationships (dyads) between buying and selling industrial firms we propose that the high tech/high touch logic is different at industrial markets (B2B). Here, industrial firms strive towards an increased use of interorganizational integrated IT systems (high tech) to lower interaction costs and at the same time increase the reliance in their business relationships. This is at the same time challenged by the employees’ preference for human interaction (high touch) as a mean to uphold trust and solve what they perceive as equivocalities. While consumer market’s high tech is based on the collection of consumer behavior high tech in industrial markets is much more a two-way street were partner firms work for integrated IT systems at the same time as the interacting employees appreciate the social dimension of business. This explorative study indicate that high tech and high touch in industrial markets is more a case of ‘either or’ rather that ‘and’ as in consumer markets. The study is explorative and presents a number of propositions that can be used for further studies.

  • 6.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business.
    Erixon, Cecilia
    Mälardalen University, School of Business.
    Lind, Cecilia
    Mälardalen University, School of Business.
    Révay, Péter
    Mälardalen University, School of Business.
    Information Systems Use as a Result of External Influences2006In: microCAD 2006 International Scientific Conference: Applied Information Engineering, 2006, p. 73-78Conference paper (Other academic)
    Abstract [en]

    The use of an information system (IS) can be studied as a result of all the efforts that an organization has put on the introduction of IS, as for example change management, user training, support training and proper technical infrastructure. The description takes its starting point in the organization per se, whilst the one in this paper is external. In this paper, a complementary perspective is offered that can explain the final use of an IS, illustrated by three empirical papers. The use of an IS can be a result of the interorganizational influences as customers, suppliers or other stakeholders. The paper shows that the external environment has a direct effect on how the user experiences an IS and uses it.

  • 7.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business.
    Erixon, Cecilia
    Mälardalen University, School of Business.
    Révay, Péter
    Mälardalen University, School of Business.
    'Supra-System': A Bigger Picture on Information Systems Use2007In: microCAD 2007 International Scientific Conference: Applied Information Engineering, 2007, p. 51-56Conference paper (Other academic)
  • 8.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Erixon, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Thilenius, Peter
    Uppsala Univ, Dept Business Studies, Uppsala, Sweden.
    Information technology utilization for industrial marketing activities: The IT–marketing gap2015In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 30, no 8, p. 926-938Article in journal (Refereed)
    Abstract [en]

    Purpose – This study aims to investigates the possible gap between the logic of these information technology (IT) systems and industrial firms’ marketing practices. Industrial firms rely extensively on IT systems for their business. Design/methodology/approach – Based on the contemporary marketing practice (CMP) model, which depicts firms’ marketing practice as ranging from transactional to more relational and networked-based, the logic of IT systems and how users in industrial firms adopt them are amended to create an extended model. The extended model is used to analyze an in-depth case based on 63 interviews regarding one industrial firm’s business with customers and suppliers and how IT is utilized in this setting. Findings – Results show that industrial firms’ relationship-oriented business is poorly supported by currently used IT systems. This gap between the IT systems, which are transaction-focused, and industrial firms’ marketing practice, which is relationship-based, has severe effects on adoption and efficiency of IT systems. The marketers prefer local, non-integrated, IT with limited usefulness on an overall firm level while resisting the firms’ comprehensive IT systems. This forms an IT–marketing gap given that current IT does not match the marketing practice of relationship-oriented industrial firms. Originality/value – This study applies an extended CMP model in a novel way focusing one industrial firm, its customers and suppliers and the IT used in this setting. The study shows that all marketing practices of the CMP model can be found in one firm’s business, albeit one category, i.e. interaction marketing (a relationship approach), is dominating. The use of the CMP framework offers new and valuable insights into the fundamental cause to the industrial marketers’ limited use of integrated IT.

  • 9.
    Ekman, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Erixon, Cecilia
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Thilenius, Peter
    Uppsala Universitet.
    Information technology utilization for practical marketing activities: The IT-marketing gap2013In: BUILDING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES, 2013Conference paper (Refereed)
    Abstract [en]

    This study investigates how industrial companies’ IT infrastructure match their applied marketing approach. The supporting theoretical framework is based upon the contemporary marketing practice (CMP) model that depicts companies as spanning from transactional to more relational and networked. This is supported by theories on the logic of IT systems and how users in industrial companies adopt them. The study is based upon two longitudinal subsequent case studies of a multinational company’s business with influential customers. The analysis shows that the utilized IT systems mainly follow efficiency logic that is useful for individual business transactions. However, the form of complex industrial business that industrial companies carries out are often relationship based and sometimes even incorporating the adjacent business network. Thus, there is a IT-marketing gap given that contemporary IT does not match the need the marketing practice of a modern industrial company.

  • 10.
    Erixon, Cecilia
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Information System Providers and Business Relationships: A Study on the Impact of Connections2012Doctoral thesis, monograph (Other academic)
    Abstract [en]

    Information systems are integrated in the daily business of companies, to support the exchanges with its counterparts. To manage these information systems, companies often turn to third parties: information system providers (IS-providers). IS-providers have competences that the companies become dependent on and they are therefore important for maintaining the company’s business performance. The companies develop dependencies on their information systems and thereby also on their IS-providers. This thesis studies the connection between a company’s relationships with IS-providers and its other business relationships.

    A single case study of how a focal company’s IS-providers impact the company’s customer relationships is conducted. The applied analytical framework combines an information system’s perspective and a business relationship perspective. The analytical level is guided by the concept of connection, which has its origin in the business relationship perspective. The information system’s perspective illustrates the characteristics of the information systems that the IS-providers manage. The business relationship perspective studies each business relationship as unique, originating in different exchanges and behaviour.

    The single case study involves five customer relationships and four IS-provider relationships, creating twenty within-cases. The results show that IS-providers impact differently on the business relationships of companies. The impact on companies is contingent on the information exchanges with the IS-providers, which integrate the information systems in their customer business relationships. The impact is explained by the strength of the connection and the degree of continuity of the connection. The strength of the connection depends on how the information system is used and which of the IS-providers are connected. The impact from one IS-provider can be described as a homogenous impact on all the connected business relationships. However, different IS-providers have different types of impacts, meaning that when a company has several IS-providers, the impact is heterogeneous. The study shows that the impact is most commonly positive.

    The thesis is of interest for researchers who wish to understand the interconnectedness between business relationships, and of value for business professionals, who wish to increase their understanding of the complex situation of using IS-providers for management of their information systems and the impact they have on their other business relationships.

  • 11.
    Erixon, Cecilia
    Mälardalen University, School of Business.
    Langefors information system theory & activity theory in business relationships context2007In: Fundamental IS issues, Mälardalen University, Västerås , 2007Chapter in book (Other (popular science, discussion, etc.))
  • 12.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Dahlin, Peter
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Connectedness of Relationship Atmosphere2016Conference paper (Refereed)
  • 13.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Dahlin, Peter
    Jönköping International Business School, Sweden.
    Ekman, Peter
    Mälardalen University, School of Sustainable Development of Society and Technology.
    A Business Relationship Perspective on Information System Supplier/Client Relationships Characteristics 2009Conference paper (Refereed)
  • 14.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Ekman, Peter
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Thilenius, Peter
    Uppsala Universitet.
    Studying information system provider relationships impact on business relationships2013In: BUILDNING AND MANAGING RELATIONSHIPS IN A GLOBAL NETWORK: CHALLENGES AND NECESSARY CAPABILITIES, 2013Conference paper (Refereed)
    Abstract [en]

    Information systems are used for managing and supporting companies’ business relationships and have become an important part of companies’ exchanges with their customers. Information systems are usually managed by a third party, an information system provider (IS-provider). Companies are dependent on their information systems to maintain their business performances and are therefore also dependent on the IS-provider's competence. This paper studies the impact that a company’s IS-provider relationships have on its customer business relationships. By using the concept of connection and studying its degree of continuity and strength, the study offers insight on the impact of the IS-providers' relationships on a company's customer relationships. The study consists of a case study involving five customer relationships and four IS-provider relationships, creating twenty within-cases. The result shows that the companies' relationships are dependent on the exchanges with the IS-providers. This impact and the characteristic of the connection may vary over time, making the concept of continuity important to consider when evaluating a company's relationship with IS-providers. The study shows that it is important for companies to consider these two business relationships in relation to one another when managing the IS-provider relationship and the information systems that are used in customer relationships. Important management aspects can be missed in the evaluation of an IS-provider, if the connection between the relationships is left out of the analysis.

  • 15.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Business.
    Lindh, Cecilia
    Mälardalen University, School of Business.
    Thilenius, Peter
    Mälardalen University, School of Business.
    Révay, Péter
    Mälardalen University, School of Business.
    The impact of information technology on social interaction in business relationships2006In: microcad 2006 International Scientific Conference, 2006Conference paper (Refereed)
  • 16.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Business.
    Révay, Péter
    Mälardalen University, School of Business.
    A wider view of intranet usage: an inter-organizational perspective2005In: microCAD 2005 International Scientific Conference: Applied Information Engineering, 2005Conference paper (Refereed)
  • 17.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Révay, Péter
    Mälardalen University, School of Sustainable Development of Society and Technology.
    IT provider and client relationships: An interaction perspecitve2009Conference paper (Refereed)
  • 18.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Business.
    Révay, Péter
    Mälardalen University, School of Business.
    The role of IT providers in business relationships2008In: microCAD 2008 International Scientific Conference, 2008Conference paper (Refereed)
  • 19.
    Erixon, Cecilia
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Thilenius, P.
    Uppsala University, Uppsala, Sweden.
    Information system providers in business-relationship triads2016In: Extending the Business Network Approach: New Territories, New Technologies, New Terms / [ed] Havila, V., Pahlberg, C. & Thilenius, P, Palgrave Macmillan , 2016, p. 193-210Chapter in book (Other academic)
1 - 19 of 19
CiteExportLink to result list
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  • ieee
  • modern-language-association-8th-edition
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  • en-US
  • fi-FI
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  • asciidoc
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