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  • 1.
    Whitaker, Jonathan
    et al.
    University of Richmond, USA.
    Ekman, Peter
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Thompson, Steven
    University of Richmond, USA.
    How Multinational Corporations Use Information Technology to Manage Global Operations2017In: Journal of Computer Information Systems, ISSN 0887-4417, Vol. 57, no 2, p. 112-122Article in journal (Refereed)
    Abstract [en]

    Despite a generally acknowledged importance of information technology (IT) in enabling global strategy and a broad understanding of the manner in which IT enhances coordination and reduces cost, few studies have focused precisely on how multinational corporations (MNCs) use IT to facilitate globalization. To address this gap in the literature, we conduct a case study across four large MNCs, and use primary data to develop predictive propositions on the characteristics of products, processes, and customers that impact the ways in which MNCs use IT to manage their global operations.

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