mdh.sePublications
Change search
Refine search result
12 1 - 50 of 58
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 1.
    Abelli, Björn
    Mälardalen University, School of Business.
    Directing and Enacting the Information System2007In: Advances in Information Systems Development: New Methods and Practice for the Networked Society, Volume 2, Issue PART 2, 2007, p. 13-23Conference paper (Refereed)
  • 2.
    Abelli, Björn
    Mälardalen University, School of Business.
    Enacting the e-Society2006In: Proceedings of the IADIS International Conference e-Society 2006, 2006, p. 285-298Conference paper (Refereed)
  • 3.
    Abelli, Björn
    et al.
    Mälardalen University, School of Business.
    Révay, Péter
    Mälardalen University, School of Business.
    To Be or Not To Be Computer Based2004In: Proceedings of microCAD 2004, 2004, p. 1-8Conference paper (Refereed)
  • 4.
    Agbamuche, Joy
    Mälardalen University, School of Sustainable Development of Society and Technology.
    How does the alignment of IT to business strategy affect the organisation of the IT function?2008Student thesis
    Abstract [en]

    Date: 2008-06-04

    Purpose: The primary goal of this research is to describe the IT function and examine how its alignment to an organisations strategy affects the way it is organised.

    Method: The chosen method was a purely theoretical examination with the use of the case study of Windham International as primary resource and secondary resources such as book and literature review used for the thesis.

    Research Questions: How does the alignment of IT to business strategy affect the organisation of the IT function?

    Conclusion: One of the findings was that a few researchers seem to suggest that the centralized mode of organising IT was symbolic of the past, while outsourcing and decentralization are the modern approach to organising IT. Wyndham International shows the opposite, after the introduction of the CIO in 2002, centralization was the chosen mode of organisation because that was what would best fit the new strategic approach of the organisation. Insourcing rather than outsourcing proved to be a winning formula.

  • 5.
    Ahlström, Louise
    Mälardalen University, School of Innovation, Design and Engineering.
    Informationsmaterial till Europaskolan2008Student thesis
    Abstract [sv]

    Rapporten är resultatet av mitt examensarbete i Textdesign vid Mälardalens högskola. På uppdrag av Europaskolan i Strängnäs har ett informationsmaterial utvecklats och resulterat i en broschyr. Målgruppen är elever i årskurs nio som ska söka gymnasieutbildning. Rapporten beskriver det tillvägagångssätt som använts vid

    framtagningen av det nya informationsmaterialet. Med utgångspunkt i begreppen läsligt, läsbart och läsvärt har text, bild och layout utformats för att skapa en informativ och målgruppsanpassad broschyr. Metoder som använts är komparation, textanalys och litteraturstudier. Utprovningsmetoden som tillämpats är enskilda intervjuer med elever

    på Europaskolan. Slutsatser som dragits är att behovet av designad information ökar i dagens mediebrus och att sändarens budskap till mottagaren måste genomgå en hermeneutisk process.

  • 6.
    Altmeyer, S.
    et al.
    University of Luxembourg.
    Lisper, Björn
    Mälardalen University, School of Innovation, Design and Engineering, Embedded Systems.
    Maiza, C.
    Université Grenoble Alpes, Verimag, France.
    Reineke, J.
    Saarland University, Germany.
    Rochange, C.
    University of Toulouse, France.
    WCET and mixed-criticality: What does confidence in WCET estimations depend upon?2015In: OpenAccess Series in Informatics, 2015, p. 65-74Conference paper (Refereed)
    Abstract [en]

    Mixed-criticality systems integrate components of different criticality. Different criticality levels require different levels of confidence in the correct behavior of a component. One aspect of correctness is timing. Confidence in worst-case execution time (WCET) estimates depends on the process by which they have been obtained. A somewhat naive view is that static WCET analyses determines safe bounds in which we can have absolute confidence, while measurement-based approaches are inherently unreliable. In this paper, we refine this view by exploring sources of doubt in the correctness of both static and measurement-based WCET analysis.

  • 7.
    Andersson, Jennie
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Fridell, Niklas
    Mälardalen University, School of Sustainable Development of Society and Technology.
     E-freight Effektivisering av fraktflygbranschen genom elektronisk dokumenthantering2010Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
  • 8.
    Andersson, Pia
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Hansen, Patricia
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Abdulla, Nariman
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Användbarhet på Mälardalens Högskolas nya webbplats2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Problem: Användbarhet på akademiska webbplatser är viktigt trots att de inte är utsatta för konkurrens på samma sätt som andra typer av webbplatser. Dagens teknik underlättar utformningen av en webbplats, men bara för att tekniken finns för att enkelt göra en webbplats innebär det inte automatiskt att den blir användbar. Utvärderingar av användbarhet ur användarens synvinkel är viktiga och kan göras tidigt och kontinuerligt genom hela utvecklingsprocessen. När webbplatsen har tagits i bruk kan det vara av intresse för den som förvaltar webbplatsen att göra en ny utvärdering av vad användarna tycker om användbarheten på webbplatsen.

    Syfte: Syftet är att undersöka och analysera vad studenterna vid Mälardalens högskola anser om den nya webbplatsens användbarhet samt att ta reda på om ytterligare förbättringar kan göras.

    Metod: Undersökningen genomfördes med hjälp en enkät med 19 slutna och en öppen fråga. Frågorna i enkäten var baserade på en heuristisk utvärderingsmetod med användbarhets¬principer som utarbetats av Jakob Nielsen. I denna undersökning har principerna kompletterats med olika anpassningar, för webbplatser, för att kunna utforma en modell som kan tillämpas för att utvärdera användbarhet på Mälardalens högskola nya webbplats.

    Resultat: Resultatet i undersökningen visar att det är svårt att dra någon generell slutsats om studenterna anser att användbarheten på webbplatsen är bra eller dålig. Inom vissa principer anser studenterna att användbarheten är mycket bra och inom andra principer är användbarheten sämre, vilket gör att det är svårt att ge ett enhetligt betyg till webbplatsen med avseende på användbarhet. Av de 19 frågor som fanns med i enkäten var det 13 som översteg 67 procent positiva svar vilket vi har tolkat som ett godkänt resultat för webbplatsen.

  • 9.
    Barkskog, John
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Barkskog, Per
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Golfens IT-system: förändrade interaktioner2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Problem: Hur såg kundrelationerna ut innan det nya IT-systemet infördes och hur ser kundrelationerna ut med ett nytt IT-system? Kundrelationer som tidigare har hanterats via telefon eller på plats har ersatts av dagens lösning med ett IT-system som går att komma åt via Internet och ger mer möj-lighet till självbetjäning. Detta leder till frågorna: Vilka för-ändringar har IT-systemet medfört? Hur har interaktionen påverkats?

    Syfte: Att beskriva och förklara hur införandet av ett nytt IT-system påverkat interaktionen (relation) mellan ”kund” och leverantör vid en tidpunkt 5 år efter systemets införande. Med kund avses golfspelare och med leverantör avses golfklubb.

    Teori & Metod: Teoriavsnittet består av två delar. Avsnittet om IT-system tar upp anledningar till införande och vilka som använder systemet. Avsnitt om kundrelationer och IT tar upp Inter-net, kundrelationer med IT och självbetjäning samt nackde-lar. Empirin har sammanställts genom besöksintervju hos Svenska Golfförbundet, telefonintervju hos 10 olika golf-klubbar, samt enkäter hos 30 medlemmar från Västerås GK och 10 medlemmar från Skerike GK.

    Resultat: Kundkontakten med medlemmarna går från att vara mer personliga möten till att bli mer automatiserade med mer e-postkontakt. Medlemmarna bokar sina starttider, anmäler sig till tävlingar och ändrar handicap alltmer via Internet. Golfklubbarna har bra uppsikt över vilka som är ute och spelar.

  • 10.
    Björklund, Hanna
    et al.
    Mälardalen University, School of Innovation, Design and Engineering.
    Ayhan, Azize
    Mälardalen University, Department of Innovation, Design and Product Development.
    Studentguiden Västerås: En rapport om hur en studentguide produceras - från uppdrag till leverans2007Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Vårt examensarbete har varit att producera en studentguide om Västerås till

    företaget Västerås & Company. Västerås & Company har i uppdrag att

    marknadsföra Västerås Mälarstaden till externa kunder som en attraktiv stad för

    företagsetablering, boende, konferenser/kongresser, högskolestudier och

    fritidsturism. Västerås & Company har producerat ett antal broschyrer som är

    riktade till olika målgrupper.

    Syftet med vår studentguide är att den ska locka presumtiva studenter till Västerås

    stad men även innehålla nyttiga fakta för nyinflyttade studenter.

    För att uppnå bästa resultat med vår studentguide har riktlinjerna i

    informationsdesign använts. Vi har under arbetets gång använt oss av Rune

    Petterssons modell ”

    2001, sid.51-55

    Från uppdrag till leverans – en kreativ process” (Pettersson).

    Vid insamling av material och vid utformning av broschyren har vi vänt oss till

    vår målgrupp. De har via två webbenkäter, en fokusgrupp och en utprovning

    hjälpt oss att kunna tillfredsställa målgruppen. Vi har även gjort en textanalys av

    materialet för att få en uppfattning om dess läsbarhet.

    Våra slutsatser är att det av högsta grad är viktigt att lära känna sin målgrupp och

    att inte underskatta den tid det kan ta att lära känna den. Att använda sig av

    riktlinjerna för informationsdesign gör att materialet blir mer användaranpassat.

    Dessutom har ”meddelandet” en bättre chans att nå fram och tillfredsställa

    mottagaren. Petterssons modell ”

    sid.51-55

    Från uppdrag till leverans – en kreativ process”en passande modell att utgå från för ett arbete som detta. (Pettersson, 2001,)

  • 11.
    Bonner, Richard
    et al.
    Mälardalen University, Department of Mathematics and Physics.
    Mamchych, T.
    Can One Learn Too Much for One's Own Good?: Rational choice, learning, and their interplay2005In: Scientific Bulletin of The Wroclaw University of Economics, no 1064, p. 353-366Article in journal (Refereed)
    Abstract [en]

    Authors have considered a learning problem, which occurs when changes in the knowledge system of a firm (learning) alter its business objectives (preference). Grounds for evaluating learning may become known only after the learning. The article presents a review of current learning theories and the rational choice.

  • 12.
    Bärling, Leo
    Mälardalen University, School of Innovation, Design and Engineering.
    Katana databas 1.02009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The task to this thesis has been to create an application, Katana-databas 1.0, for analysing c-code. The generated output gets stored in a data structure which content in the end of the program run gets written in a textfile which gets used by Katana. It's a tool for reverse engineering, developed by Johan Kraft at Mälardalens institute.

    Katana-databas has got the following limitations. (1) It can only handle preprocessed files, meaning it doesn't contain any rows beginning with "#". (2) Only complete files can be handled. (3) No references to unknown functions or variables are allowed. (4) A further limitation is that the application can't handle any ADT's. It can only handle primitive types. (5) Finally the application is only written for pure c-code, and thus doesn't handle code written C++.

    The task has been solved by creating an automatically generated lexer with Flex and Bison rules in Visual Studio. There after a limited parser has been developed which purpose is to process the lexemes which the lexer generates.

    The underlying causes for the thesis is to replace Understand with Katana-databas. Katana has this far used the database in Understand, but it contains closed source code. What is seeked is open source code, which Katana-databas is based on.

  • 13.
    Dahlin, Peter
    et al.
    Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation. Jönköping International Business School, Sweden.
    Ekman, PeterMälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.
    Management and information technology: challenges for the modern organization2012Collection (editor) (Other academic)
  • 14.
    Elias, Marlene
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Wretlund, Magnus
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Business Intelligence som del i skapandet av konkurrensfördelar2010Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Problem: When business leaders around the world are about to take a decision, 40% of these decisions are based on gut rather than any rational information. This, together with the claim that “one of the biggest hinders for competitive advantage is acting solely on gut or intuition” leads to the combination of the decision support tool Business Intelligence and competitive advantage. Competitive advantage can be seen from numerous perspectives; one of these is the resource-based view, where the resources are the basic pillar for competitive advantage. From this the thesis study question is formulated; “How and why can BI, seen from a resource-based perspective, support the creation of competitive advantage, on short and long term, in large companies?

    Purpose: To explain and describe how and why BI, seen from a resource-based perspective, can support the creation of competitive advantage, on short and long term, in large companies.

    Theory: The theoretical foundation is based upon definitions on BI and what BI really is, together with a presentation and discussion on the resource-based view. Following the BI and resource-based view parts, the research model for this thesis is presented, where a modified resource-based view model for competitive advantage, and a definition collection for BI, is combined.

    Method: For this thesis, 18 companies where they have some sort of BI solution implemented, has been interviewed. The companies have been selected based from their size, where the 120 largest companies first were contacted with an interview proposal. The companies are based in industries such as media, telephone communications and insurance. On these companies, the individual that is the “BI responsible” has been interviewed, which varies from company to company. BI responsibles could be Controllers, IT Managers or specific BI Managers.

    Conclusions: In the conclusions part of this thesis the research question is divided into a how part and a why part. One conclusion from the how part, is that BI can both support and drive a so-called patching capability, which means that a company can be faster and more agile in their market adaption. One of the reasons why BI can support competitive advantages from a resource-based view is that it can help to drive efficiency, optimization and process innovation in different capabilities that can lead to competitive advantage. Another conclusion is that despite its abilities to support what drives competitive advantage through the resource-based view, the term for this is mainly short-term, due to the fact that it is not hard to imitate the information, which constitutes the basic resources that BI supports.

  • 15.
    Eriksson, Pernilla
    Mälardalen University, School of Innovation, Design and Engineering.
    Informationsmaterial till kopparverket i Riddarhyttan2008Independent thesis Basic level (degree of Bachelor), 15 points / 22,5 hpStudent thesis
    Abstract [sv]

    Den här rapporten innehåller information om hur jag har gått till väga i mitt examensarbete, som har bestått i att utforma två broschyrer och tre skyltar till ett kopparverk i Riddarhyttan. I rapporten redogör jag för hur jag har gått tillväga vid utformningen av mitt arbete, de teoretiska utgångspunkterna som ligger till grund för utformningen samt det slutgiltiga resultatet.

    Bakgrunden till uppgiften är att den befintliga broschyren är, enligt min uppdragsgivare Mona Kärner Eliasson, väldigt jobbig att läsa med svåra facktermer och dåligt utförd layout. De har även tidigare funnits ett skyltsystem som de var tvungna att ta ned för att det var i dåligt skicka och det var även svårt att förstå och hänga med i texterna.

    Vid utformningen av de nya informationsmaterialen har jag både utgått från min uppdragsgivares önskemål så väl som de teoretiska erfarenheterna som jag har fått från böcker och min utbildning inom informationsdesign. Jag började med att titta på broschyren som redan fanns på plats vid kopparverket, och därefter inledde jag mitt arbete med att söka information om och bilder på kopparverket. Jag ringde även runt till olika myndigheter för att få mer information om vilka lagar och regler jag var tvungen att följa i mitt arbete. Jag sökte i olika litteraturer för att få mer kunskap om hur man utformar lättlästa och effektiva budskap. Därefter började mitt arbete med att utforma informationsmaterialen. Under arbetets gång gjorde jag tre utprovningar, en på vardera broschyr och en på skyltarna. Därefter skedde förändringar där det behövdes, innan informationsmaterialen var färdiga.

  • 16.
    Figarola, Rudy
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Vägarna mot en integrerad IT-infrastruktur2008Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Problembakgrund:

    Företag investerar bl.a. i affärssystem (ERP-lösningar) för att dra nytta av de fördelar systemen förväntas leverera i form av bättre beslutsstöd och effektivare processer vilka är viktiga för att företag skall uppnå en högre nivå av konkurrenskraft och tillväxt. I grund och botten av alla fungerande IS (Informationssystem) ligger en nödvändig integration mellan verksamheten samt deras IT-infrastruktur, vilken är nödvändig för förverkligandet av de nyss nämnda fördelarna. Integrationen mellan verksamheters IT-infrastruktur kan vara komplex och svår att erhålla. ERP-lösningar består av moduler för verksamhetsspecifika funktioner vilka rent hypotetiskt möjliggör en fullständig integration genom standardisering. ERP-system är en lösning på detta integrationsproblem, men andra lösningar finns vilka är baserade på integrationsverktyg för integrering av befintliga arvssystem och även nya. Det är denna integrationsproblematik och ett genuint allmänt intresse för affärssystem som lett till att uppsatsens fokus lagts på att undersöka hur verksamheter uppnår en integrerad IT-infrastruktur.

    Problemspecificering:

    Hur kan verksamheter uppnå en integrerad IT-infrastruktur?

    Syfte:

    Syftet med uppsatsen är att beskriva och analysera hur verksamheter går tillväga för att uppnå en funktionellt integrerad IT-infrastruktur.

    Metod & tillvägagångssätt:

    Inledningsvis genomfördes en granskning av befintlig tidigare forskning inom området, för att ett underlag till den teoretiska referensramen som presenteras i denna uppsats skulle erhållas. Denna gav i sin tur upphov till konstruktionen av frågeformulären som användes vid insamlandet av det empiriska materialet.

    Tidigare forskning:

    Den tidigare forskningen kring integrering av IT-infrastruktur är riklig och huvuddelen av forskningen tycks fokusera på ERP-system levererade från en och samma leverantör. Detta kan vara en lösning eller metod som passar många företag, men långt ifrån alla. EAI är en metod som går ut på att arvssystem länkas samman med modernare system och därigenom hypotetiskt löser integrationsproblematiken.

    Best-of-Breed (BoB) är en lösning som i dagsläget med funktionsmässiga samspel mellan ERP och EAI har visat sig vara ett intressant integrationsalternativ. BoB innebär att moduler från olika leverantörer implementeras sida vid sida. Företag som erfordrar specifika lösningar kan med fördel vända sig mot implementering enligt BoB principen, förutsatt att en integration kan verkställas. BoB har sina fördelar och nackdelar, en fördel är bl.a. att företagen får möjlighet att forma ett system som passar just deras önskningar och behov. En nackdel är integrationssvårigheter mellan delsystemen (modulerna) som måste lösas genom exempelvis integrationsverktyg. Även dubbellagring av data kan vara ett problem då data bli utspridd på flera databaser.

    Resultat:

    I och med denna uppsats undersökning framkommer det att verksamheter med fördel kan integrera funktioner för kärnverksamheten med hjälp av ett ERP-system. Detta blir extra avgörande om företaget tillverkar varor. Tjänsteproducerande verksamheter kan däremot med sina specifika krav och behov integrera befintliga eller nya IT-lösningar via integrationsmotorer.

    Förutsatt att en öppen standard får fotfäste som byggsten för integrationsprodukter kan BoB-lösningar möjligen komma att framföras som ett bra alternativ till att uppnå en integrerad IT-infrastruktur.

  • 17.
    Fridell, Niklas
    et al.
    Mälardalen University. Mälardalen University, School of Sustainable Development of Society and Technology.
    Andersson, Jennie
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Hoxha, Visar
    Mälardalen University, School of Sustainable Development of Society and Technology.
    ERP-system i små och medelstora företag: Möjligheter och problem2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

     

    Date                   May 28, 2009

    Level                  Bachelor thesis in Business Administration/Information Technology

    Authors             Jennie Andersson, Niklas Fridell, Visar Hoxha

    Tutor                  Marie Mörndal

    Department    HST

    Title                    ERP-solutions in small to medium sized enterprises – possibilities and problems

    Summary          ERP-solutions have penetrated the market for SME: s, offering the same advantages larger enterprises have enjoyed for years. For a significantly cheaper price, SME: s can nowadays acquire ERP-solutions and become more effective and increase their profit.  The authors have examined five SME: s in both the production and service company segment and have come to the conclusion that an ERP-solution would indeed benefit these companies in many levels but also induce certain obstacles the examined companies must overcome, both financial and organizational.

    Purpose            The purpose of this thesis is to examine if and how SME: s can become more efficient and developed and increase their profit by implementing an ERP-solution. Further, the purpose is to discuss which conditions that exists for the examined SME: s in order to implement an ERP-solution.

    Method            The thesis consists of a qualitative research where the authors have interviewed either the owner or employees at management level by using semi-structured interviews. The results from the interviews have been analyzed based on the theoretical framework.

    Result                Several improvement areas have been identified, most typically the processes are lacking efficiency in some areas even if the SME already had an ERP-solution (or similar) or did not have one at all. Most SME: s did lack the financial resources required for an ERP-solution deployment.

    Conclusion      The findings show that there are development possibilities within the examined SME:s. The biggest revenue improvement would be decreased manual labor and improved processes. An ERP-solution would help the SME: s achieve that since it automates many tasks and are designed with “best practices” in mind. Despite most of the SME:s lacking financial resources for an ERP-solution, there were some exceptions which contradicted the theoretical framework, mainly because they were SME: s but acted under a larger owner/franchise chain.

     

  • 18.
    Granebring, Annika
    Mälardalen University, School of Business.
    SERVICE-ORIENTED ARCHITECTURE: AN INNOVATION PROCESS PERSPECTIVE2007Doctoral thesis, comprehensive summary (Other scientific)
    Abstract [en]

    In traditional information systems for the grocery retail trade, the different parts are strongly dependent of each other. Should one function change, the whole system must be rebuilt which is expensive and time consuming. The result is that many necessary process improvements are never done. Case company, a Nordic retail software vendor, in 2004 summarized what they regarded as a ‘cul-de-sac’. Building distributed store systems in which the same data appears in several places, creates a complexity which increases with new functions and which eventually becomes obstructive.

    The aim of this thesis is to attain a deeper understanding of service-oriented architecture (SOA) in order to increase and maintain personal treatment of the customers, while fulfilling business demands of changes and integration in enterprise systems. The aim is operationalised by one overall research question and seven sub-research questions.

    To answer the research questions, a longitudinal case study and a survey study were performed. Innovation theory is applied to the SOA adoption process.

    This thesis is composed of a series of seven articles, through different perspectives, with an innovation diffusion approach. The first offers lessons learned by a retail software provider and the role of the customer. The second article states SOA is to be a driver for personalization, i.e. different customers are treated differently. The third is about SOA being a driver for distributed decision support. The fourth describes a study on how to measure the effects certified solution architects have on business. The fifth article deals with enterprise architecture frameworks in practice. The sixth is mainly a literary study describing SOA maturity models. The sevenths article is devoted to a review of why the case company chose SOA as a foundation for their new generation of retail systems.

    SOA must show compatibility with existing mission critical systems, or the adoption may be blocked. Reinvention of the architectural framework eases SOA adoption.

    Implications for practice, is discussed, outlining, both, the great risks and the great opportunities. This thesis states that business driven SOA helps to manage full business processes and permit access to in-house and external systems.

  • 19.
    Hanna, George
    Mälardalen University, School of Innovation, Design and Engineering.
    Automated Data Visualizations  – A Modular and Extensible Approach2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Data analysis is an area that has evolved greatly in recent years where focus has been on the automation of many of its processes. Processes such as data extraction and data processing have been successfully automated using many different approaches but the process of automatically constructing informative data visualizations has not received the same attention. This thesis has been performed in cooperation with Scania AB. The purpose of the thesis is to examine how the data visualization process can be automated through the use of decision trees to convey integration test results. This was done by investigating Information Visualization principles, and developing a data analysis tool capable of performing both manual and automatic data visualization. The functionality of the tool was influenced by feedback received when conducting interviews with Scania employees experienced in data analysis, while information visualization principles were used as a basis when developing the expert system responsible for automatically generating charts. The thesis resulted in a working prototype, capable of automatically extracting, processing and visualizing data from Jira. The results of the thesis show that it is possible to automatically generate informative visualizations with the use of decision trees, and that the generated visualizations may be able to be effective at displaying integration test results. 

  • 20.
    Heder, Daniel
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Nordin, Fredrik
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Valet av affärssystem: framgångsfaktorer under upphandlingsfasen samt förväntade effekter av affärssystem2008Independent thesis Advanced level (degree of Magister), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Att införskaffa ett nytt affärssystem är en stor investering för en organisation. Den höga komplexiteten av ett affärssystemprojekt samt de kostnader, både tidsmässiga och monetära, associerade med projektet gör att många företag undviker att påbörja ett affärssystemprojekt. För att underlätta för organisationer som vill införa ett nytt affärssystem finns det konsulter som kan hjälpa till under affärssystemsprojektets alla faser. Denna uppsats fokuserar på upphandlingsfasen och de framgångsfaktorer som bör beaktas under upphandlingsfasen av ett affärssystem. Uppsatsen tar hjälp av upphandlingskonsulten Medius AB för att identifiera och utvärdera framgångsfaktorer under upphandlingsfasen. Intervjuer utföres även med kunder till Medius AB för att få deras syn på upphandlingsfasen och viktiga framgångsfaktorer däri. Förutom framgångsfaktorer under upphandlingsfasen undersöker uppsatsen även motiven till att företag väljer att införskaffa affärssystem, de effekter som kunder till Medius AB förväntar sig av det nya affärssystemet. Studien visar att det finns framgångsfaktorer som kan sägas vara extra viktiga under just upphandlingsfasen och som bör beaktas för att affärssystemsprojektet ska lyckas. Dessutom visar studien att mätbara effekter av affärssystem såsom till exempel minskade produktionskostnader inte är orsaken till varför de studerade företagen valt att införskaffa ett nytt affärssystem. Det är istället omätbara effekter såsom ökad flexibilitet inom företaget och en ökad kundnöjdhet till produkt och service som är anledningar till att de studerade företagen valt att införskaffa ett nytt affärssystem.

  • 21.
    Hoikkaniemi, Nina
    et al.
    Mälardalen University, Department of Innovation, Design and Product Development.
    Arhage, Annika
    Mälardalen University, Department of Innovation, Design and Product Development.
    Evenemangsbeskrivningar utformade enligt god informationsdesign åt Sundbyholmstravbana2007Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Vi har skapat en broschyr och evenemangsbeskrivning enligt god informationsdesign åt Sundbyholms travbana. De ska användas för att utöka deras målgrupper. I vårt framtagande av det grafiska materialet har vi följt de riktlinjer som finns för god informationsdesign. De har vi gjort genom att vi skapade texter och layout som har god läsbarhet, läslighet, läsvärde och läsbehag. Vi har även tänkt på de riktlinjer som finns för radlängd vilket innebär att det inte överstiger 70 tecken. Teckensnittsvalet har vi anpassat så att de ska vara lättläst.

    Att målgruppsanpassa varje evenemang utefter målgruppen är det som vi strävade efter. Det var svårt att genomföra i praktiken då vi hade skilda målgrupper att anpassa oss efter. Vi valde istället att göra ett material som genomgående tilltalar alla i målgruppen.

    Vi skapade en röd tråd i vårt material genom att använda färgkodning, ha samma bilder och teckensnitt i både broschyren och evenemangsbeskrivningarna.

    Genom intervjuer, enkät och utprovningar fick vi fram vad som attraherar målgruppen. Genom att följa resultaten har vi skapat ett målgruppsanpassat material som följer de riktlinjer som anses vara god informationsdesign.

  • 22.
    Iqbal, Rais
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Jarrell, Jessica
    Mälardalen University, School of Sustainable Development of Society and Technology.
    BUSINESS-TO-BUSINESS IT INTEGRATION: A study of B2B IT integration patterns for short & long-term goals2008Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Date June 12, 2008

    Program IT Management

    Authors Jessica Jarrell, 820506.

    Västerås

    Rais Iqbal, 791229.

    Västerås

    Supervisor Ole Liljefors

    Title Business-to-Business IT Integration

    Introduction

    As business world has moved into digital era, new trends in business models have been emerged to do business. Digital infrastructure provided by internet enables enterprises to extend their boundaries for new customer and trading partners. Extending the enterprise without a solid IT infrastructure is incomplete, this is the reasons that enterprises are investing more and more in IT to build an IT integrated infrastructure where all its trading partners are linked together. On the other hand, technological world provides solutions and services to build IT integration for such extended enterprises. A wide variety of IT integration solutions and patterns available for enterprise to meet their integration goals, but this often brings unclear situation where companies have to think a lot before implementing IT integration patterns. A slight mistake in this scenario could shake the equilibrium between IT and business, to keep the equilibrium steady companies need to thoroughly examine their short-term and long-term goals and then different integration patterns can be employed to meet these goals.

    Research Question

    What approaches can be helpful for companies to accomplish successful business-to-business IT integration pattern for their short-term and long-term goals?

    Purpose

    The purpose of this thesis is to describe the concept of extended enterprises and, identify and describe the existing B2B IT integration approaches employed by extended enterprises.

    Method

    The research is of qualitative type and secondary data is used to conduct this research. Books and research papers has been used to construct theoretical framework. Electronic databases available at library of Mälardalen University such as Google scholar, Emerald and interlibrary network of Sweden (Libris) are used to search for secondary data.

    Analysis Findings from the detailed literature study are analyzed to answer the research question. Integration patterns are analyzed described by the different authors of integrations patterns in three different ways. Firstly, integration patterns were analyzed in term of their advantages and disadvantages with technology and business, secondly, maturity of these integration patterns are analyzed and finally these integration patterns are analyzed for company’s short-term and long-term goals.

    Conclusion Business process oriented and method-oriented approaches are good for long-term goals due to handling of business process management in both approaches and reusability aspects of method oriented approach. For short-term goals portal-oriented approach dominating in the integration community, application interface oriented approach is also good to meet the short-term goals. However, combinations of different approaches are found feasible.

  • 23.
    Johansson, Emelie
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Pettersson, Mats
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Zielinski, Christer
    Mälardalen University, School of Sustainable Development of Society and Technology.
    CRM-systems påverkan på företag och dess kundrelationer2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

    This research is about how the usage of a CRM-system (Customer Relationship Management) affects companies and its customer relations. Other researches show that CRM-systems can give big advantages for both the customers, companies and the relations in-between. But there are many issues that affect how much a CRM-system change the relations between companies and its customers. The result from this research could be of interest for a company which is thinking about implementing a CRM-system or improve one they already use. Which leads us to our research question: How does CRM-system affect companies and their customer relations?

    The purpose of this thesis is to describe and analyze how a CRM-system affects companies and their customer relations.

    The research is based on a theory framework that gives an insight into what relations are and of what significance customer relations have for a company, also CRM-systems is discussed and their effects on companies. The collected theory concludes with a research model that begins with a CRM-system and shows how it according to the theory framework could affect a company and its customer relations. This model is used as the foundation in the collection of the empirical information.

    The study began with a literature study that resulted in a research model. We performed six interviews at four companies that use CRM-systems. Then with help from the research model we analyzed the answers from the interview and created the result and conclusions.

    In the thesis it’s established that the examined companies don’t use the CRM-systems full potential. A centralized database is one of the most important CRM-system components in a company’s strive for better customer relations. The research concludes with a list of the factors we consider being of weight for a company that wants to know how a CRM-system could affect companies and their customer relations. If a company use its CRM-system in the right way they can get both better customer service, individualized services, improved information management and increased customer loyalty which all contributes to better customer relations and gives companies competitive advantages.

  • 24.
    Jokela, Päivi
    et al.
    Högskolan i Kalmar, Sweden.
    Karlsudd, Peter
    Högskolan i Kalmar, Sweden.
    Thesis Web Dialogue2007In: European Journal of Open and Distance Learning, ISSN 1027-5207, E-ISSN 1027-5207, no 2Article in journal (Refereed)
    Abstract [en]

    This paper describes development work where an application specially adapted for essay-writing and supervision has been constructed, developed and tested. The aim of the programme development has been to create support for essay-writing and supervision. With the ambition of reinforcing important ingredients for effective supervision and essay-writing the aim and requirements for the Thesis Web Dialogue were formulated. The chief aim from the tutor's perspective was to facilitate organizing his or her supervision and efficiently follow and support the essay-writer. The essay-writers' chief aim was to find easy access to tutor support and information relevant to their essay work. The Thesis Web Dialogue was continuously developed and evaluated, a process which culminated on two evaluation occasions. The majority of the tutors and essay-writers who had tested or been introduced to the Thesis Web Dialogue are positive to its idea and function. The most positive is the student group. A few students have expressed their scepticism vis-à-vis the Thesis Web Dialogue. Some of these students feel uncertain when confronted with the technology, while some apparently want to avoid be subjected to higher demands and greater insight into their essay work. The result shows that the Thesis Web Dialogue can be of great help to many students and tutors. It is probably especially suitable for distance courses and/or essay courses where the tutor follows the essay writers for a fairly long time.

  • 25.
    Jukkola, Mathias
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Lannsjö, Markus
    Mälardalen University, School of Sustainable Development of Society and Technology.
    The Online Presence of Non-Profit Cluster Organizations: A Study on Automation Region's use of the Internet2009Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Introduction

    This paper focuses on the Internet and more specifically on how non-profit organizations can use the Internet to enhance their online presence. Our choice of research object is Automation Region (AR), a non-profit cluster organization, whose purpose is to strengthen and make the cluster of companies within industrial automation in Mälardalen visible. This cluster consists of business-to-business companies in the automation industry and AR was formed to increase the productivity, growth and profitability of these companies. The organization has two goals set up, which include: (1) increased exposure for the automation industry as well as the region wherein AR operates and (2) attracting the best competence as well as getting youths and children interested in automation. AR currently has a website (www.automationregion.com) and the overall purpose for it is to support AR's goals. However, we have a difficulty seeing how this website, as it looks and functions today, is to achieve the goals and objectives of the cluster organization and we also find it difficult to see how AR should do in order to expose its website and its brand to its target audience. The two research questions then becomes: How is Automation Region's website being used today? How can Automation Region utilize the Internet to achieve its goals?

    Purpose

    The purpose of this study is to gain a deeper understanding of how cluster organizations like Automation Region may use the Internet to achieve its goals, and by doing this also be able to give recommendations on how Automation Region can benefit from the use of the Internet as their primary channel for goal achievement.

    Method - An Action Research based study

    This paper is based on an action research approach, which contains a real world problem, a framework of ideas, and a set of methodologies. The different means of collecting data used in this paper can be categorized in four separate categories: interviews, internet analysis tool, benchmarking, and other empirical data collected.

    Framework of ideas

    Our framework of ideas consists of an introduction to the term clusters, which then explains the different actors on the cluster stage. Then the benefits of clusters are discussed, leading to a further discussion on how non-profit cluster organizations can utilize the possible benefits of a cluster. This leads to a presentation of different ways to improve an organizations online presence.

    Analysis

    The analysis is divided into two parts. The first part focuses on the results of the website analysis, where different reports from the web analysis program are analyzed. This will show how the website currently is being used and should lead to conclusions on how this usage can be improved. The second part focuses on the available Internet tools and how AR can utilize these to reach their explicit goals for the cluster organization.

    Conclusions

    The so called internal visitors are plentiful on AR's website site and we can conclude that the site is being used in an Intranet like way. Another conclusion is that AR should be able to increase the probability of achieving their goals by further enhancing the use of the Internet tools they currently have (website and e-mail), and also by expanding their online presence with the use of several other potential Internet tools.

  • 26.
    Julin, Fredrik
    Mälardalen University, School of Innovation, Design and Engineering.
    Vision based facial emotion detection using deep convolutional neural networks2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Emotion detection, also known as Facial expression recognition, is the art of mapping an emotion to some sort of input data taken from a human. This is a powerful tool to extract valuable information from individuals which can be used as data for many different purposes, ranging from medical conditions such as depression to customer feedback. To be able to solve the problem of facial expression recognition, smaller subtasks are required and all of them together form the complete system to the problem. Breaking down the bigger task at hand, one can think of these smaller subtasks in the form of a pipeline that implements the necessary steps for classification of some input to then give an output in the form of emotion. In recent time with the rise of the art of computer vision, images are often used as input for these systems and have shown great promise to assist in the task of facial expression recognition as the human face conveys the subjects emotional state and contain more information than other inputs, such as text or audio. Many of the current state-of-the-art systems utilize computer vision in combination with another rising field, namely AI, or more specifically deep learning. These proposed methods for deep learning are in many cases using a special form of neural network called convolutional neural network that specializes in extracting information from images. Then performing classification using the SoftMax function, acting as the last part before the output in the facial expression pipeline. This thesis work has explored these methods of utilizing convolutional neural networks to extract information from images and builds upon it by exploring a set of machine learning algorithms that replace the more commonly used SoftMax function as a classifier, in attempts to further increase not only the accuracy but also optimize the use of computational resources. The work also explores different techniques for the face detection subtask in the pipeline by comparing two approaches. One of these approaches is more frequently used in the state-of-the-art and is said to be more viable for possible real-time applications, namely the Viola-Jones algorithm. The other is a deep learning approach using a state-of-the-art convolutional neural network to perform the detection, in many cases speculated to be too computationally intense to run in real-time. By applying a state-of-the-art inspired new developed convolutional neural network together with the SoftMax classifier, the final performance did not reach state-of-the-art accuracy. However, the machine-learning classifiers used shows promise and bypass the SoftMax function in performance in several cases when given a massively smaller number of samples as training. Furthermore, the results given from implementing and testing a pure deep learning approach, using deep learning algorithms for both the detection and classification stages of the pipeline, shows that deep learning might outperform the classic Viola-Jones algorithm in terms of both detection rate and frames per second. 

  • 27.
    Khan, Asim
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Decision making of IT Outsourcing in three companies2008Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The thesis report investigates the important steps related to the decision making of IT

    outsourcing. Mostly organizations do not achieve their expected goals from IT outsourcing

    due to the complexity of decision making process. The main purpose of this thesis, thus, is to

    describe the necessary steps of IT outsourcing decision making, reveal both major reasons for

    taking such a decision and main risks involved with it. As secondary data source, books and

    some previous research papers on the issue have been used in order to give better

    understanding of the thesis topic. To collect relevant empirical data, a questionnaire was sent

    to a range of Swedish and Pakistani companies. The thesis report shows that, a successful and

    effective IT outsource decision requires a clear vision of the issue and of the effects that such

    a decision may bear with it.

  • 28.
    Kokkinos, Andreas - Filippos
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Stanley D'Cruze, Ricky
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Cloud Computing: a new approach for Hallstahammar’s IT companies2010Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

    Thesis Purpose

    Examine the possibility of small IT companies being benefited from a Cloud Computing transition. Through one case study of a software development company and interviews from five Hallstahmmar’s IT companies, we showed how Cloud Computing can enable organizations to decrease IT investments and related costs. Besides we critically analyzed some drawbacks of this latest concept.

     

    Methodology

    Primary and secondary data has been collected based on a qualitative method and a structured approach. The collected material of the secondary data was mainly based on latest journals. The interviewing parts have been recorded and summarized.

     

    Theoretical Perspective

    We have used theories of various aspects of business related to Cloud Computing; e.g. innovation and Cloud Computing, business model and Cloud Computing in order to acquire a complete knowledge base for analyzing our empirical data.

     

    Empirical Foundation

    A case study of TotalAssist, interview data of LifeCenter AB and interviews of four IT companies of Hallstahammar, are our empirical foundation of the reserach.

     

    Conclusion

    IT companies of Hallstahammar may adopt the Cloud Computing paradigm. Besides, yet this new concept has its risks. Security remains a concern among many CIO’s. In addition, we recommend means that a company can pursue while implementing a Cloud Computing transition.

  • 29.
    Kolkowska, Ella
    et al.
    Örebro universitet, Handelshögskolan vid Örebro Universitet.
    Kristoffersson, Annica
    Örebro universitet, Institutionen för naturvetenskap och teknik.
    Privacy by Design Principles in Design of New Generation Cognitive Assistive Technologies2016In: ICT systems security and privacy protection: 31th IFIP TC 11 International Conference, SEC 2016, Hamburg, Germany, May 30-June 1, 2016, Proceedings / [ed] Jaap-Henk Hoepman & Stefan Katzenbeisser, Springer , 2016, p. 384-397Conference paper (Refereed)
    Abstract [en]

    Today, simple analogue assistive technologies are transformed into complex and sophisticated sensor networks. This raises many new privacy issues that need to be considered. In this paper, we investigate how this new generation of assistive technology incorporates Privacy by Design (PbD) principles. The research is conducted as a case study where we use PbD principles as an analytical lens to investigate the design of the new generation of digitalized assistive technology as well as the users’ privacy preferences that arise in use of this technology in real homes. Based on the findings from the case study, we present guidelines for building in privacy in new generations of assistive technologies and in this way protect the privacy of the people using these technologies.

  • 30.
    Kristoffersson, Annica
    et al.
    Örebro universitet, Akademin för naturvetenskap och teknik.
    Loutfi, Amy
    Örebro universitet, Akademin för naturvetenskap och teknik.
    Coradeschi, Silvia
    Örebro universitet, Akademin för naturvetenskap och teknik.
    User-centered evaluation of robotic telepresence for an elderly population2010Conference paper (Refereed)
    Abstract [en]

    The goal of our studies is to iteratively refine prototypes of the robot by involving end users in development cycles of the prototype throughout the project. The evaluations will be conducted with the aim of maximizing usability across geographic, demographic and cultural boundaries, as well as diverse home environments and user preferences and attitudes. The project ExCITE focuses on end users’ perspectives when using a robotic telepresence platform, the Giraff. The Giraff system consists of a tiltable screen and web camera mounted on a moveable robotic base that can be teleoperated. Our application area is elder care. We motivate the use of telepresence in elder care as a way to ensure safety, facilitate independent living and enhance social interaction.

  • 31.
    Lagerström, Robin
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Ährlig, Fredrik
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Business Intelligence-system och deras inverkan på rationellt beslutsfattande: En studie på två företag2009Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In all kinds of organizations decisions have to be made and if an organization is to succeed, the ability to make the right decisions is of uttermost importance. When it comes to decision-making the so called rational decision model, in which decision-makers are assumed to possess the necessary information in order to make the correct decisions in accordance with the organizations overall objectives, has been one of the most popular among economists. However, this view has been criticized and said to be inadequate when real decisions in real organizations are to be made, and that the rationality is bounded. There are, however, those who are of the opinion that these limitations can be overcome by computer-based decision-support systems in order to make rational decisions, and, in addition, that these systems can provide the information necessary for making quick and accurate decisions. One such decision-support that has gained popularity during the last decade is the business intelligence system (BI system). In this thesis we want to investigate what impact BI systems may have on rational decision-making, and, in addition, how these BI systems may be composed. Hence, our research questions are:

    • How may companies' BI systems be composed?
    • What impact do BI systems have on decision-makers ability to make rational decisions?

    Hence, the purpose of this master thesis is to describe how companies' BI systems are composed and analyze the impact BI systems have on decision-makers ability to make rational decisions.

    The focus in this thesis's framework of ideas is on rational decision-making and general ideas concerning BI systems and their components. These sections are then merged into a research model which is used in order to analyze the results of the study that constitute the foundation of this thesis. The method used in this study is interviews at two companies (SNA Europe and KG Knutsson AB), and the interviewees are persons that use BI systems in their everyday work as a support in their decision-making. We have also interviewed persons from each of the companies' IT depart­ments in order to understand the structure and technical functionality of each of the companies' BI system.

    When it comes to the composition of the BI systems we have been able to come to the conclusion that they vary quite a bit, depending on the overall IT infrastructure of the company. This does not induce any differences worth mentioning regarding the two companies' use of their BI systems, since the decisions supported and the data used in order to make these decisions are practically the same regardless of company. We have also noted that the easier it is to access information the more the BI system is used. Another conclusion is that company IT infrastructures including several legacy-systems tend to have a more traditionally composed BI system. Regarding the impact on rational decision-making we have been able to come to the conclusion that BI systems improves the rationality concerning decisions based on quantifiable data that are easily measured. These more simple decisions have turned out to be, if not completely rational, at least very close to being rational. We have also seen that when the conditions in which decisions are being made are more complicated, the BI systems at least have some positive effect on the rationality of the decisions. Above all, the BI systems can provide the decision-makers with the information necessary to make more objective, informed decisions and by doing so reduce the limitations of the rationality.

  • 32.
    Lannsjö, Markus
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Jukkola, Mathias
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Ährlig, Fredrik
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Individers upplevelser av en IT-relaterad förändringsprocess: En fallstudie på Nordea2008Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Background/Problem

    The subject of change has been frequently discussed in the research field of organization theory, for instance the importance that those individuals that are outermost affected by the change in question are properly informed about it and the benefits that it will bring about, along with the involvement of these employees in the process of change in order to avoid skepticism and worry. Nordea Bank AB is introducing a new information system in all of its Swedish offices, in the shape of a new cash desk system: Teller. It is our intention to, by performing a case study at a number of Nordea offices, describe how individuals experience an information technology (IT) related change and to analyze what affects the experiences of individuals during the preparations, implementation and the work carried out after the implementation of an IT related process of change.

    Purpose

    The purpose of this study is to describe and analyze how a process of change, regarding the cash desk system of a bank, is experienced by the individuals that are outermost affected by it.

    Method/Theoretical framework/Analysis

    By studying existing theories concerning IT and organizational change, we have created an interview guide, which has been the foundation on which the empirical study has been conducted. The study in question consists of a case study which includes three Nordea offices where we have conducted interviews with members of the offices’ staff, more specifically staff members working at the cash desk and/or the customer service. The theoretical model that has been the foundation of this analysis is Lewin’s model for organizational change, where a process of change is divided into different phases for the preparations, the actual change and the work following the change. From analysis between theory and empirical results, conclusions have been drawn about how individuals experience an IT related change along with what it is that affect these individuals’ experiences through the process of change.

    Conclusions

    One conclusion that we have been able to draw is that the training has had a great impact on how individuals, in this case the users of a new cash desk system, experience an IT related change. This goes for both the training material as well as how well the local change management has followed the existing training guide lines. Furthermore it has been shown that persons acting as a support on the day of the implementation of the cash desk system, is something that was highly appreciated by the individuals. This due to the anxiety of not being able to conduct one’s work tasks as well as before the change in question, which often comes with IT related changes. When it comes to ending the change we have been able to see that, to prevent a regress to old habits and ways of thinking, it is important to see to the problems and questions that arise during the process of change.

  • 33.
    Lindahl, Camilla
    et al.
    Mälardalen University, Department of Innovation, Design and Product Development.
    Norelius, Jenny
    Mälardalen University, Department of Innovation, Design and Product Development.
    Informationsbroschyr: Från idé till trycksak2006Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Vi har som examnesarbete utformat en informationsbroschyr åt Munktell Science Park (MSP), med hjälp av god textdesign har vi förmedlat MSP:s koncept till en bred målgrupp. Vi har haft fokus på texterna då det redan fanns en grafisk manual. Genom materialinsamling och undersökningar kom vi fram till hur vi på bästa sätt kunde producera den här informatinosbroschyren.

  • 34.
    Lindström, Lena-Maria
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Karlsson, Anna
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Wretlund, Magnus
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Hantering av IT-incidenter: En fallstudie på ICAs IT-avdelning Operations2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [en]

     

    Date: 2008-10-06

    Level: Bachelor thesis within Information Technology and business economics, 15p, EIK021

    Authors: Anna Karlsson, akn05009@student.mdh.se

    Lena-Maria Lindström, llm05002@student.mdh.se

    Magnus Wretlund, mvd05001@student.se

    Tutor: Marie Mörndal

     

    Title: Managing IT-incidents, a case study at ICAs IT department                            Operations

    Keywords: IT-incident management, IT-incident management process, IT-incident, ITIL, CCTA

     

    Problem: An organization can benefit by having an established management process of handling IT-incidents. But how can this be achieved? Are there step-by-step procedures? What´s included in the management process of IT-incidents? Is the size of the organization relevant to which model is to be chosen? Can the work of the writers of this essay result in a recommendation of a specific model for IT-incident management? These questions lead to the following essay question; How are IT-incidents managed?

    Purpose: The purpose of this thesis is to describe and discuss how IT incidents can be managed.

    Method: The writers of this essay have performed a case study at ICA, a Swedish food retail company. Eleven interviews with nine different persons have been carried out. The interviews are analyzed in the chapter called Resultat och analys.

    Conclusion: Our conclusion is that there are both similarities and differences in Dept. Operations´ management process for handling IT-incidents compared to what is stated in the CCTA-model. Another conclusion is that it is of highest importance for a business to implement a standard procedure for handling IT-incidents. The lack of such a model could result in e.g. financial losses.

  • 35.
    Lindström, Mikael
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Johansson, Emelie
    Mälardalen University, School of Sustainable Development of Society and Technology.
    En studie om inköpsprocessen av IT2009Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Title: A study about the purchasing process of IT

    Level: Master thesis in Information Technology and Business Administration, 15 hp, EIK024

    Authors: Emelie Johanson and Mikael Lindström

    Tutor: Peter Ekman, Mälardalens Högskola

    Keywords: IT-investment, purchase, decision

    Problem: In the last decades the amount of IT investments increased and has become an important resource within most organizations. IT gives the ability to compete and could also be a condition for many to be able to compete. In different businesses it could vary in where they put their focus when they choose an IT investment. This thesis examines how the purchase process of IT looks. How does processes differs in a bigger company versus a smaller company? From these two perspectives this study examined these research questions: Who makes the decisions whether or not an IT solution should be purchased? What aspects decide when companies are to choose between different IT solutions? Where in the purchase process do problems usually emerge?

    Purpose: The purpose of this thesis is to describe and analyze the purchasing process of IT from a business perspective. The purpose is also to see if it differs in a bigger company versus a smaller company and where the problems usually emerge in this process.

    Method: The study is based on a theoretical framework about IT investments and how a purchasing process might look like. It all lead up to a summarizing model made by the authors of this thesis and it shows all the different steps in a purchasing process. The study contains three interviews where two of them were in big companies and one in a smaller company.

    Conclusions: This study shows that depending on the size on a company the decisions are made in one or several levels within the company and that the amounts of levels increase with the size of the company. A smaller company got better possibilities to get information from the end-users and the rest of the staff to make better requirements on the IT solution, which could increase the chance for an IT solution to satisfy their needs. The price of the IT-solution matters in the choice in what to buy and it seems like the price sensitivity increases the smaller size a company is. All company sizes wants long terming relations with a few suppliers. The problem often emerges in the progress to gather the requirements for the IT solution and also in the communication with the suppliers. The problem comes from misunderstandings between the company and the supplier because of different use of language. It also creates problems when there is lack of knowledge amongst the people making the specifications of the requirements for the IT solution.

  • 36.
    Loren, Louise
    Mälardalen University, School of Innovation, Design and Engineering.
    TRYCKT MATERIAL TILL ESKILSTUNA KONSTMUSEUM: Informationsbroschyrer om konstmuseet och om samlingen2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Syftet med arbetet har varit att skapa informationsmaterial till Eskilstuna konstmuseum som är anpassat efter målgruppen. Detta önskades eftersom inget liknande material fanns sedan tidigare på konstmuseet. Målet var att besökare och potentiella besökare snabbt skulle kunna få en överblick av vad museet hade att erbjuda. Men också för att ge besökare en möjlighet att kunna få förståelse för vad som visas och hur utställningarna är uppbyggda, utan att behöva gå en guidad tur.

    Detta har gjorts till större delen genom analyser och litteraturstudier, men utprovningar har också varit en stor del av arbetet.

    Resultatet blev två broschyrer som togs fram enligt riktlinjer för informationsdesign, en informationsbroschyr och en broschyr om samlingen.

  • 37.
    Nilsson, Magnus
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Wallin, Patrik
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Wallander, Karl
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Möjligheter och risker med IT outsourcing2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 38.
    Oduose, Godspower
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Njinko, Polycarp
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Evaluating the impact of IT outsourcing in an organisation2009Student thesis
  • 39.
    Oduose, Godspower
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Njinko, Polycarp
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Evaluating the Impact of IT Outsourcing in an Organization2009Independent thesis Advanced level (degree of Master (One Year)), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [en]

     

    ABSTRACT

    Date: 16th June 2009

    Authors: ODUOSE GODSPOWER ONORIODE (810822-T139)

    NJINKO POLYCARP NGANSI (791005-5735)

    Title: Evaluating the impact of IT Outsourcing in an Organization.

    Introduction: The continuous advancement of technology has increase the intensity of competition between organizations whose operations or core competence is based on information technology. Consequently this has force them to decide to either outsource or insource in order to survive the competition.

    Purpose: The purpose of this thesis is to describe and analyze the reason for IT outsourcing, the factors to consider before outsourcing, how to manage a successful IT outsourcing and the impact of IT outsourcing on an organization which consists of the advantages (benefits) and disadvantages (risks) of IT outsourcing.

    Research question: What are the impacts of IT outsourcing taking into consideration the reasons and factors for its successful implementation?

    Method: This thesis combines description with exploration and analysis. We used both primary data and secondary data. Due to time constraint and the importance of detail information for this research, we adopted a semi-structured interview which allows the respondent to give their thoughts and detail insight on some of the questions. Taken into consideration the time allotted to the interview in the research schedule, we were still able to work with articles, books, news release and website materials as secondary data sources.

    Conclusion: From the theoretical framework, a lot of emphasis was placed on cost saving or reduction as the reason for IT outsourcing but the empirical study and analysis indicate that the reasons for IT outsourcing is now shifting from cost saving or reduction to organization need to have access to advance technology and expertise although cost saving is still an important reason why organization adopt IT outsourcing.

    Moreover, from the theoretical framework and empirical study of this thesis we could deduced that in order to implement a successful IT outsourcing the organization needs to consider some major factors such as identifying the need to outsource (why outsource IT?), what IT activities or infrastructure to outsource, identify the various steps and processes (such as contracts) involve in IT outsourcing, identify potential risks and possible outcome, criteria for choosing the appropriate IT outsourcing vendor and evaluate the down time and time required to find the most appropriate IT outsourcing vendor. We observed that organizations which spent more time in planning the IT outsourcing experience more success rate compared to those who spent less time.

    Furthermore, from the theoretical framework and empirical study, we found that IT outsourcing has a major impact on an organization and its impact is dependent on how the factors for its success is managed. Although there are a lot of notable benefits of IT outsourcing but IT outsourcing also entails risks such as the hidden cost, security and confidentiality issues, service quality issues and system or operation disruptions just to name a few. In an attempt to mitigate risk, a company engaging in an IT outsourcing will try to protect its core activities and outsource non-core activities for security and confidentiality reasons. Though companies vary with respect to their operations, they will be optimistic to experience benefits that will outweighs any potential risks or cost in an IT outsourcing since the main objective of any company is to maximize profit and minimize cost.

     

  • 40.
    Osmonalieva, Zarina
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Rao, Laxmi
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Which factors facilitate the management of external knowledge?2008Independent thesis Advanced level (degree of Magister), 15 points / 22,5 hpStudent thesis
    Abstract [en]

    Date: 2008-06-04

    Course: EIK 034 Masters Thesis

    Authors: Laxmi Rao & Zarina Osmonalieva

    Tutor: Ole Liljefors

    Title: Which factors facilitate the management of external knowledge?

    Introduction: Today more and more organisations are realising that handling internal and external knowledge is a key issue for successful performance. Different theories describe the importance of this topic, for instance, Porter’s Five Forces model and Hedman & Kalling’s General Business Model demonstrate how organizations are strongly influenced by external forces. Hedman & Kalling’s model particularly demonstrates that organizations need to have the competence, capability and resources to effectively manage external knowledge in order to increase their competitiveness and develop and improve their long term survival.

    Purpose: Nicholas Carr highlights that for the past decade organizational investment in IT and IS has reached nearly 50% of capital expenditure, while the organizations see little or no performance improvement as a result of this investment. While IT systems are good at storing and retrieving information, the success of the systems heavily relies on the quality of the external and internal knowledge used both during development and usage. A deeper awareness of factors which facilitate the management of external knowledge is relevant to IT managers (indeed all managers) as it will help to facilitate the development and implementation of information systems and technology which are designed to facilitate knowledge management in organisations.

    Methodology: In the thesis factors related to effective management of external knowledge are identified and described. The General Business Model was used as a tool to identify and categorize the literature review into key themes.

    Conclusions One of the findings is that most published research focuses on factors internal to organizations such as activities and resources and there are few papers dealing with external factors for knowledge management. It was also found that literature which focussed on external factors mainly focused on the role of individuals as resources who cross the boundary of the organization in order to acquire and diffuse the external knowledge. In general the topic of external knowledge management is not studied in a holistic way. The acquisition and diffusion processes have been investigated as separate, but not as the whole process.

  • 41.
    Pettersson, Emanuel
    et al.
    Mälardalen University, Department of Innovation, Design and Product Development.
    Grün, Magdalena
    Mälardalen University, Department of Innovation, Design and Product Development.
    Butiksskylting på Åsby Hem & Trädgård2007Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Sammanfattning

    Åsby hem & trädgård är ett företag i Hallstahammar som huvudsakligen säljer

    växter, trädgårdstillbehör och möbler. De försöker omprofilera sig från turistmål till

    att locka regelbundna kunder. Vårt uppdrag var att ur ett informationsdesignsperspektiv

    se över skyltningen inuti butiken och ge förslag till förbättringar. När vi

    började arbeta med företaget hade de nyligen skaffat en ny grafisk profil som ännu

    inte användes fullt ut.

    Vi genomförde muntliga enkäter med 30 kunder för att se vad de tyckte om den

    befintliga informationen i butiken, och för att se hur Åsby hem & trädgårds

    kundgrupp ser ut. Det vi såg som mest intressant i resultatet var att de flesta

    kunderna är kvinnor över 40 år. De anser sig ha genomsnittlig eller något sämre än

    genomsnittlig kunskap angående växter och besöker butiken en till ett par gånger

    om året. De tyckte att informationsskyltarna om växterna var lättlästa, trots att flera

    av dem lutade sig fram för att läsa dem. Två kommentarer under enkättillfällena var

    att butiksinformationen var oöverskådlig och att det saknades en översiktskarta.

    De gamla blominformationsskyltarna hade brödtext med en teckenhöjd på endast 2

    mm med ett maximalt läsavstånd på cirka 80 cm. Vi tog därför fram ett nytt förslag

    till blominformationsskyltar i A6- och A5-format. Vi gjorde också reavarianter av

    dessa, plus ytterligare en reaskylt i A5- och A4-format. Då två kunder efterfrågade

    orienteringshjälp så tog vi fram en orienteringsskylt i 1*1 meter. Vi gick också

    igenom ytterligare skyltning, som till exempel kassaskyltar. Vi påpekade problem

    såsom bristfällig placering och dålig läslighet samt gav förslag på förbättringar.

    Under arbetets gång gjorde vi löpande mindre utprovningar och avstämde

    information och idéer med uppdragsgivaren.

  • 42.
    Pettersson, Rune
    et al.
    Mälardalen University, Department of Innovation, Design and Product Development.
    Udd, Staffan
    Mälardalen University, Department of Innovation, Design and Product Development.
    Waern, Yvonne
    Mälardalen University, Department of Innovation, Design and Product Development.
    Understanding a message - a multicontextual method2005In: IEEE International Professional Communication Conference 2005, 2005, p. 477-483Conference paper (Refereed)
    Abstract [en]

    The need for information about recycling and garbage disposal is increasingly expressed. The research perspective implemented in this study provides the Information designer with a set of questions regarding the information context. This study concerns three contexts: inner context, close context and external context. It was found that informants consider the close and the external context as the most important for promoting desired recycling behaviour.

  • 43.
    Rashidzadeh Azar, Soran
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Chaudhry, Muhammad Irfan
    Mälardalen University, School of Sustainable Development of Society and Technology.
    ERP implementation - Seeing through a lens: A comparative literature review regarding the factors that influence a successful ERP system implementation.2010Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Purpose: The purpose of this thesis is to describe and analyse the factors that contribute to the successful ERP system implementation, the stakeholders of ERP system and how these stakeholders are related to CSFs of ERP system implementation.

    Design/ methodology/ approach: The research methodology approach chosen for this research is based on reality and clear research which includes qualitative and quantitative method for collecting and analysing data. Data for this research consists of secondary data, gathered by conducting a critical literature review of research papers published by journals, magazines and books.  The content analysis and comparative study methods are used to analyse data.

    Findings: Seventeen CSFs that are considered to contribute to ERP implementation success have been identified in accordance with their prioritization where twelve of them have been described; by analyzing some widely accepted in prior researches. Three stakeholders of ERP such as “Top management, IT professionals and End-users” have been identified and their involvement in the ERP implementation has been described. The result revealed that several CSFs of ERP such as “user training and involvement, ERP teamwork and selection of ERP are directly related to End-users”.

    The findings also revealed that Top management are related to majority of CSFs such as “top management support and commitment, change management, business plan and vision, system quality, project management, effective communication plan, selection of ERP, monitoring and focused performance evaluation, project champion, and business and IT infrastructure”.

    The result from analysis also showed a correlation between IT professionals and several CSFs such as “selection of ERP, system quality, user training and involvement, post-implementation evaluation, business plan and vision, change management, ERP teamwork, effective communication plan, and business and IT infrastructure”.

     

  • 44.
    Saeed, Muhammad
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Ziauddin, Mehmood
    Mälardalen University, School of Sustainable Development of Society and Technology.
    A Structured Approach for Evaluating Risk Impacts in IT Projects2008Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Date: 12-June-2008

    Authors: Muhammad Saeed – 760721

    Västerås – Sweden

    Mehmood Ziauddin – 830730

    Västerås – Sweden

    Title: A Structured Approach for Evaluating Risk Impacts in IT Projects

    Introduction: Risk is an integral part of any project and it’s more appropriate to say for IT because it is changing with a very fast pace. Different surveys, reports and researches show astonishing statistics about the risks in IT projects. Through proper risk assessment techniques most of the uncertainties can be reduced while initiating, implementing and improving IT projects. Different authors talk about different risks and different strategies to respond to them. It becomes difficult at times to keep in check all the risks. Often risk management is over hyped, and often it’s totally neglected. Their needs to be a balanced approached in risk management.

    Problem: How a structured approach will be beneficial for an organization in assessing risk impacts on IT Projects?

    Purpose: The aim of this report is to develop and analyze a structured approach which will permit an organization in identifying & categorizing risks and measuring their impact on IT Projects.

    Method: Exploratory research approach is used and data collection is done using secondary sources. Our thesis is qualitative research based. Qualitative research is the one which is not relying on statistical data as compared to quantitative research.

    Besides our text books and study material, the main source of information was internet databases and university library from where we read different articles, thesis and books. Majority of the material studied was collected from Mälardalen University Library’s online databases like, Elin@Mälardalen, Compendex, Emerald and Ebrary. We also consulted some books which we got by inter-library loan from Mälardalen University.

    Conclusion: With the help of Remenyi’s approach for categorizing risks and Applegate’s approach of measuring risk impact, we have managed to develop a structured approach and reached a conclusion that proper identification and categorizing of risks can be very beneficial for an organization in numerous ways. This systematic way assists top management, project managers, IT & non IT Personnel is taking preemptive measures for managing risks. The benefits it brings is that it gives an equal understanding within the organization and this structured approach gives an in-depth and clear understanding of the risks associated with IT projects.

  • 45.
    Sandberg, David
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Lagerström, Robin
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Internetbank - risker och möjligheter2008Independent thesis Basic level (degree of Bachelor), 10 points / 15 hpStudent thesis
    Abstract [sv]

    Fler och fler människor får tillgång till Internet och antalet Internetbanksanvändare ökar ständigt. Internet möjliggör en ny miljö för bankärenden som kan utnyttjas för att utveckla nya erbjudanden. När bankkunderna börjar utföra sina bankärenden via Internetbanken förändras bankernas sätt att kommunicera med kunden. Om tekniken används på rätt sätt förbättras företagets möjlighet att behålla kunder. Det finns dock en osäkerhet hos vissa kunder att använda Internetbanken och högre krav ställs på kunden att kunna utnyttja den nya tekniken.

    Idag finns banker som erbjuder sina tjänster via både bankkontor och Internetbank, men även banker som enbart driver sin verksamhet genom Internetbank. I denna uppsats undersöks banker som har såväl bankkontor som tjänster genom Internetbank. Vi har valt att undersöka kundrelationen ur ett bankperspektiv för att beskriva hur banken har agerat efter införande av Internetbank. Syftet med uppsatsen är att beskriva hur Internetbanken har bidragit till att utveckla bankers erbjudande och analysera hur kundrelationerna har påverkats. Uppsatsen har genomförts genom att utföra kvalitativa intervjuer med bankpersonal som har erfarenhet och kunskap om kundrelationer och Internetbanken. Intervjuer har även gjorts på de olika bankernas kundtjänst för få en bättre uppfattning om hur kundtjänst och kassa har påverkats. Vi har valt att undersöka Nordea, SEB och Västmanlands Provinsbank. Samtliga banker är belägna i Västerås.

    Resultatet av uppsatsen är att kommunikationen mellan kunden och banken har påverkats genom införandet av Internetbanken. Tidigare var mötet mellan kund och bankpersonal vanligare. Nu satsar bankerna på kundrådgivningsmöten där de har för avsikt att bygga upp ett förtroende för kunden genom god service. Internetbanken har även medfört att kunderna till stor del kan uträtta många bankärenden själva, vilket gör att kunderna mer sällan behöver besöka sitt lokala kontor.

  • 46.
    Sandberg, Håkan
    Mälardalen University, Department of Caring and Public Health Sciences.
    University Continuing Education as Teamwork: Three Case Studies2004In: Journal of Adult and Continuing Education, ISSN 1477-9714, E-ISSN 1479-7194, Vol. 10, no 2, p. 114-134Article in journal (Refereed)
    Abstract [en]

    Previous work has identified a lack of focused research in the field of team working in university continuing education (UCE). However, teamwork could be seen as self-evident in UCE, in part because UCE is of interest to employees, employers, universities and society. The aim of this study is to describe teamwork in UCE at three universities in the UK. The main research question asks: ‘How can the organisation of UCE be described as “teamwork”?’ A case study strategy is applied for two reasons: first, this is an empirical study involving the examination of objects in their natural environment; and second, it describes a limited but complex situation entailing many relevant factors and hence multiple sources of information. There is a built-in expectation of divergence across cases, since the cases are selected to expose and analyse variation. The chosen research methods are a document study and an interview, based on the nature of the object in question, the research question being raised and the descriptive purpose of the study. The methodological frame of reference used in this study, the ‘Organisational Context’, deals with conditions as prerequisites, team processes, results of teamwork and feedback. The model is reciprocal and basic to the contextual analysis. It has been used in earlier work by Sandberg (e.g., 1997b), and could be discussed in terms of the ‘ecological’ frame of reference (Sundstromet al, 1990). The result shows that teamwork is present in many cases in UCE, but many common conditions function as obstacles to teamwork. For example, in many teams members are not permanent, furthermore, the academic system rewards individual achievement more than teamwork. The three cases in the study have significant similarities. The discussion points out that the actors in UCE have different perspectives beyond a common UCE-perspective. The difficulty in establishing the genuine teamwork necessary in UCE could be viewed as rooted in universities not having been originally created to meet the expectations of lifelong learning and continuing education.

  • 47.
    Shen, C. -Y
    et al.
    Nanhua University, Taiwan.
    Midgley, Gerald
    Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation. University of Hull, United Kingdom; Victoria University of Wellington, New Zealand; University of Canterbury, New Zealand; University of Queensland, Australia.
    Action research in a problem avoiding culture using a Buddhist systems methodology2015In: Action Research, ISSN 1476-7503, E-ISSN 1741-2617, Vol. 13, no 2, p. 170-193Article in journal (Refereed)
    Abstract [en]

    Problem avoidance can be an issue in both Eastern and Western cultures, and in some Eastern contexts it can stem from the desire to promote organizational harmony: identifying problems can lead to blame, thereby fracturing harmonious relationships. The authors have developed and applied a Buddhist systems methodology (BSM) to counteract problem avoidance in Taiwanese Buddhist organizations. Unlike many Western action research approaches, which require participants to start by identifying problems or problematic situations, the BSM uses Buddhist concepts that are closely associated with the practice of harmonious living. Thus, it reframes problem exploration as the exercise of Buddhist discipline applied to organizational life, which is likely to be viewed as a co-operative and culturally valued endeavour. In a project with a large non-profit organization, the authors tackled a significant conflict and underlying issues. An evaluation of the project demonstrated that the BSM helped overcome the culture of problem avoidance. While the BSM itself might only be relevant to Buddhist organizations, there is a wider principle at work: when problem avoidance has cultural roots, action researchers could usefully look at how problem exploration might be reframed using a way of thinking that is culturally familiar and highly valued by the participants. 

  • 48.
    Singh, Nisha
    et al.
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Elias, Marlene
    Mälardalen University, School of Sustainable Development of Society and Technology.
    Espinoza Solano, Juan
    Mälardalen University, School of Sustainable Development of Society and Technology.
    CRM-systems påverkan på tjänsteföretag och dess kundrelationer2009Independent thesis Basic level (degree of Bachelor), 15 credits / 22,5 HE creditsStudent thesis
    Abstract [sv]

    Kurs:

    Mälardalens Högskola, EIK021, Kandidatuppsats i IT-ekonomi, 15 HP

    Titel:

    Hur hanterar ett tjänsteföretag CRM-system och hur påverkar det deras kundrelationer?

    Författare:

    Västerås Västerås Västerås

    Marlene Elias Nisha Singh Juan Solano Espinoza

    Handledare:

    Marie Mörndal, Mälardalens Högskola

    Problem:

    Idag definieras CRM som affärsstrategi i företagen. Denna strategi finns för att kunna skapa en bättre samt en långvarig relation mellan kund och företag. Relationer uppstår då två parter skapar någon form av aktivitet med varandra. Relationsmarknadsföring och Customer relationship management är i stort synonymer, hur kundrelationer bör skötas. Fokusering på kundrelationer i marknaden skulle inte vara möjligt utan ett funktionellt CRM-system. CRM-system ska bidra till en underlättad hantering av kund, men bidrar CRM-systemet självmant till förbättrad kundrelation, eller erbjuder den bara en förenklad kundhantering i företagen? Därför har författarna till denna uppsats valt att ställa följande frågeställning: Hur hanterar ett tjänsteföretag CRM-system och hur påverkar det deras kundrelationer?

    Syfte:

    Syftet med denna uppsats grundar sig på att beskriva samt analysera hur ett tjänsteföretag hanterar CRM-system och hur det påverkar deras kundrelationer?

    Teori & Metod:

    Teorin beskriver olika begrepp som relationsmarknadsföring, kundrelationer som sedan leds in i begrepp som CRM-strategi och CRM-system. Det teoretiska kapitlet ger insyn om vad en relation är grundad på och vilken påverkan ett CRM-system har på kundrelationer i ett tjänsteföretag. Studier har gjorts utifrån primär- och sekundär data. Primärdata har tagits från intervjuer medan sekundärdata har tagits från Mälardalens Högskolas databaser samt litteratur som finns i Mälardalens Högskolas bibliotek.

    Analys & Slutsats:

    I analysen görs olika jämförelser av utvalda delar från uppsatsen som författarna anser vara viktiga för frågeställningen. Dessa är baserade på det teoretiska - och empiriska kapitlet som är baserat på kundrelationer och CRM-system. Författarna har kommit fram till är att det är svårt att fastställa om CRM-systemet självmant bidrar till en förbättrad kundrelation. Detta diskuteras vidare i slutsatsen och mer konkreta svar ges.

    Nyckelord:

    Relationsmarknadsföring, kundrelationer, CRM strategi, CRM- system

  • 49.
    Skärby, Kim-Richard
    Mälardalen University, School of Innovation, Design and Engineering.
    ”Kryddan i maten”: Redesign av en kokbok2009Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this project has been to redesign an already existing cook-book. The title of the book (directly translated), “Season in food – the year around with herbs and spices”, contains what the headline imposes: spices, herbs and food. But when the author tries to entwine these parts and communicate it to the reader it is not working all to well due to a poor and inconsistent graphic design.

    I have followed the theories and values of information design when I redesigned the book layout with the intent to simplify the communication between author and reader. In the progress to make a complete dummie of the book I did multiple literature studies, book analysis, tests and a vast number of drafts.

    In this report I will describe the whole process from start to finish. It is impossible to explain every aspect of every theory and still make it interesting to read. Instead I try to explain the processes in a more comprehensive way. But details are inevitable and at those times it helps to use the appendix.

  • 50.
    Tennlin, Tomas
    Mälardalen University, School of Innovation, Design and Engineering.
    Redesign av Mini-Q2010Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Detta dokument redogör för en användbarhetsundersökningav programmet Webb-MiniQ. Undersökningen innefattar eninledande fas med intervjuer och genomgångar. En fas med 6deltagare som deltog i användbarhetstest, kortsortering ochsvarade på enkätfrågor. Sista fasen utgörs av analys avresultatet samt produktion av designförslag. Analysen avmaterialet indikerade ett stort antal problem (22 unika plusaspekter som framträdde under genomgångarna) medanvändbarheten, designförslagen syftar till att komma tillrättamed majoriteten av dessa.Detta dokument redogör för en användbarhetsundersökningav programmet Webb-MiniQ. Undersökningen innefattar eninledande fas med intervjuer och genomgångar. En fas med 6deltagare som deltog i användbarhetstest, kortsortering ochsvarade på enkätfrågor. Sista fasen utgörs av analys avresultatet samt produktion av designförslag. Analysen avmaterialet indikerade ett stort antal problem (22 unika plusaspekter som framträdde under genomgångarna) medanvändbarheten, designförslagen syftar till att komma tillrättamed majoriteten av dessa.

12 1 - 50 of 58
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf