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The impact of critical IPTV factors on customer satisfaction: A case study of ATN Company in Sweden
Mälardalen University, School of Business, Society and Engineering.
Mälardalen University, School of Business, Society and Engineering.
2016 (English)Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
Place, publisher, year, edition, pages
2016.
Keyword [en]
Customer satisfaction, SERVQUAL, IPTV
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-32347OAI: oai:DiVA.org:mdh-32347DiVA: diva2:946782
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Available from: 2016-07-06 Created: 2016-07-05 Last updated: 2016-07-06Bibliographically approved

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fulltext(2919 kB)182 downloads
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File name FULLTEXT01.pdfFile size 2919 kBChecksum SHA-512
48dcfcef52b729f8641f296b2539330d2c4dcef41fa26242e3de2271673d1eca05101b3a15342a42f58befef77c846af77b09405eee3ab7b1b582bb418f1fcfa
Type fulltextMimetype application/pdf

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Total: 182 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf