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Introducing openness as part of innovation practice: How middle managers experience involvement of users and internal collaboration
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation. (Innovation och produktrealisering)ORCID iD: 0000-0001-9817-9069
Centrum för Tjänsteforskning, Karlstad Universitet, Karlstad, Sweden.
(English)Manuscript (preprint) (Other academic)
Abstract [en]

In order for a company to open up innovation processes, it is vital to foster a culture where external ideas and knowledge are appreciated. However, when external ideas meet internal innovation practices complex organizational situations appear. A systems approach provides an opportunity to study both individual and structural challenges. This qualitative case study involves two main cases and three supporting cases and aims to understand how middle managers experience open innovation processes. The results describe interactions with both users and external stakeholders as well as internal interactions within the organization. Individual aspects such as attitudes and relational issues matter, as well as organizational structures and practices. The findings of the article assist managers in their work to create conditions for open innovation.

Keyword [en]
user involvement, co-creation
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Innovation and Design
Identifiers
URN: urn:nbn:se:mdh:diva-28701OAI: oai:DiVA.org:mdh-28701DiVA: diva2:845938
Projects
KITSIMGIC
Available from: 2015-08-13 Created: 2015-08-13 Last updated: 2017-01-03Bibliographically approved
In thesis
1. User-involved service innovation: Three participating perspectives on co-creation
Open this publication in new window or tab >>User-involved service innovation: Three participating perspectives on co-creation
2015 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

The involvement of customers and other stakeholders in the innovation process is proposed to be a key success factor and something that makes companies more competitive. As a consequence, more and more organizations alter their innovation strategy accordingly. In order for a company to open up innovation processes, it is vital to foster a practice where there is openness for external ideas and knowledge. However, when external ideas meet internal innovation practices complex organizational situations appear. Creativity, for example, involves co-dependence of other persons’ strategies and actions. New roles for those involved affect hierarchies and knowledge sharing opportunities.

This thesis involves three different perspectives of the same process provides an opportunity to study both individual and structural challenges. This research aims to identify on-going challenges for an organization during the transformational processes that adjustment from a traditional product innovation structure to an open service innovation culture implies. This qualitative case study involves two main cases and three supporting cases and aims to understand how users and other external parties, top management and middle managers experience open innovation processes. The results describe interactions between organizations and users or external stakeholders as well as internal interactions within the organization. Top management were dedicated to the idea of increased openness, but detected structural issues to deal with in order to implement user involved innovation. Among middle management, some individual aspects such as attitudes and relational issues matter, as well as organizational structures and practices. Users had mixed opinions about their participation in the process. Favorable experiences, such as benevolence and deepened relationships, were balanced by un-favorable experiences such as incapability and intrusion. Different dimensions of openness regarding open innovation practice are discussed. In this work a relational focus is emphasized. The findings assist managers in their work to create conditions for open innovation. Managers can benefit from this research by getting a better understanding of how different stakeholders’ experience co-creation of value. This is relevant for innovation managers in the process of redesigning innovation processes to understand different aspects of the interactions involved.

Place, publisher, year, edition, pages
Västerås: Mälardalen University, 2015
Series
Mälardalen University Press Licentiate Theses, ISSN 1651-9256 ; 214
Keyword
open innovation; user involvement; co-creation; service logic
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Innovation and Design
Identifiers
urn:nbn:se:mdh:diva-28699 (URN)978-91-7485-223-3 (ISBN)
Presentation
2015-11-24, L348, Mälardalens högskola, Eskilstuna, 13:00 (Swedish)
Opponent
Supervisors
Projects
KITSIMGIC
Available from: 2015-11-18 Created: 2015-08-12 Last updated: 2017-01-03Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
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  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
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