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The enterprise system revisited: How well does it capture the company's business network?
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation. (IEO)ORCID iD: 0000-0001-7334-2480
2015 (English)In: The journal of business & industrial marketing, ISSN 0885-8624, E-ISSN 2052-1189, Vol. 30, no 2, 208-17 p.Article in journal (Refereed) Published
Abstract [en]

Purpose – Enterprise systems have been presented as a “dream come true” with a seamless integration of business data through a common database and software modules that can be customized to the companies’ different functions. However, research shows that companies’ utilization of enterprise systems is limited, and that internal processes are prioritized. This paper analyses how well enterprise systems capture the business network in which an industrial company is involved.   Design/methodology/approach – European multinational companies and some of their partners have been followed through case studies between 2003 and 2010. The pattern-matching analysis has been supported by a theoretical framework that depicts industrial companies as engaged in business relationships in a network setting.   Findings – The results show that the company’s relationship-oriented activities are badly captured by the enterprise system. The study highlight limitations that future enterprise systems need to address if they are to be able to offer the company a better insight into its business network.   Originality/value – The traditionally internal focus on enterprise systems means that important business information transcending inter-organizational activities will be missed. To be worthy of the name enterprise system, more customer- and supplier-oriented activities need to be supported and captured.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015. Vol. 30, no 2, 208-17 p.
Keyword [en]
Business relationship, business network, markets-as-networks, case study, enterprise system, adaptation, exchange
National Category
Business Administration
Research subject
Industrial Economics and Organisations
Identifiers
URN: urn:nbn:se:mdh:diva-27463DOI: 10.1108/JBIM-11-2012-0163ISI: 000352716200008Scopus ID: 2-s2.0-84924019801OAI: oai:DiVA.org:mdh-27463DiVA: diva2:786020
Funder
The Jan Wallander and Tom Hedelius Foundation
Available from: 2015-02-04 Created: 2015-02-04 Last updated: 2017-12-05Bibliographically approved

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Ekman, Peter

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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More languages
Output format
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