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At a Crossroads: Case Study Analysis of the Organizational Challenges within the Transformation Path to an IPS2
Ericsson AB, Sweden.
Ericsson AB, Sweden.
Ruhr University Bochum, Germany.
Ruhr University Bochum, Germany.
2014 (English)In: Procedia CIRP, ISSN 2212-8271, E-ISSN 2212-8271, Vol. 16, p. 326-331Article in journal (Refereed) Published
Abstract [en]

Many ICT companies are transforming, going from a product focus towards more service focused business approaches. This transformation process has been on-going for a couple of decades now and places high demands, not only on the technological development and business models but also on the companies ability to mature and transform the organizational setup, leadership capabilities, and the need for different types of competencies. This paper analyzes the servitization process within the ICT industry by presenting a case study that addresses the organizational challenges and gives tentative answers on how to cope with them.

Place, publisher, year, edition, pages
2014. Vol. 16, p. 326-331
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:mdh:diva-27175DOI: 10.1016/j.procir.2014.01.031Scopus ID: 2-s2.0-84905370216OAI: oai:DiVA.org:mdh-27175DiVA, id: diva2:774131
Conference
6th CIRP Conference on Industrial Product-Service Systems CIRP, 14 May 2014, Windsor, Canada
Available from: 2014-12-22 Created: 2014-12-19 Last updated: 2017-12-05Bibliographically approved

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Elfving, Sofi W
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