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Towards a Methodology for Lessons Learned Practice in Complex Product Development
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0002-7512-4425
2014 (English)In: PROCEEDINGS OF THE 15TH EUROPEAN CONFERENCE ON KNOWLEDGE MANAGEMENT (ECKM 2014), VOLS 1-3, 2014, 205-213 p.Conference paper, Published paper (Refereed)
Abstract [en]

Organisations are becoming increasingly aware that learning from experience can be a source of competitive advantage. Many manufacturing companies are not immune to this realisation and have established lessons learned practices as one of the key knowledge management efforts for the collection and dissemination of experiences in the form of lessons learned. However, identifying relevant lessons learned from past product development projects and reusing them in new situations is still an enormous task for many companies. The paper uses qualitative data collected in three case studies in the aerospace industry to investigate the potential barriers in the current lessons learned practice in a complex product development setting, and to identify the end-user’s requirements for improving this practice. A new methodology for capturing lessons learned in complex product development is then presented and discussed. The methodology represents a lesson learned in a standardized format together with guidelines, using videos as enabling media. The format comprises a seven-step representation of lesson learned, consisting of: (1) lesson learned statement, (2) working context, (3) task description, (4) what went wrong or what went well, (5) lessons learned, (6) lessons learned measures, and (7) applicability and delimitations.

Place, publisher, year, edition, pages
2014. 205-213 p.
Keyword [en]
lessons learned, experience sharing, product development, tacit knowledge, storytelling
National Category
Other Engineering and Technologies
Identifiers
URN: urn:nbn:se:mdh:diva-26422ISI: 000351503500025Scopus ID: 2-s2.0-84962822380ISBN: 9781910309346 (print)OAI: oai:DiVA.org:mdh-26422DiVA: diva2:760004
Conference
15th European Conference on Knowledge Management ECKM, 4-5 Sep 2014, Santarém, Portugal
Available from: 2014-11-02 Created: 2014-10-31 Last updated: 2016-04-28Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf