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Enabling Organizational Changes for Development of Product-Service System Offers
GKN Aerospace Engine Systems, Sweden.
Luleå University of Technology, Sweden. (IPR (Innovation and Product Realisation))ORCID iD: 0000-0002-7512-4425
Luleå University of Technology, Sweden.
2013 (English)In: International Conference on Engineering Design 2013 ICED13, Seoul, Korea, Dem. Republic of, 2013, 11-20 p.Conference paper, Published paper (Refereed)
Abstract [en]

The manufacturing industry is going through a transition from developing of products to the provision of product-service systems (PSS). Earlier research has identified different types of PSS offers, from product offers that include services as “add-on”, to the sale of services that include tangible goods as “add-on”. This paper addresses what consequences this has on manufacturing organizations undergoing PSS transition. The purpose of the paper is to clarify key success factors for organizational changes needed in the transition process of developing different types of PSS offers. The results are based on a case study of a manufacturer in the aerospace domain; the analysis approached organizational changes from organizational theory perspective. The study identified four key areas that need to be considered in the organizational transformation to PSS development: Business strategy and decision-making, Internal organizational structure, Team composition, and External networks and customer relationship. Based on the analysis of empirical data from these four areas, the paper discusses the successful organizational changes that are required in the transition towards PSS development.

Place, publisher, year, edition, pages
Seoul, Korea, Dem. Republic of, 2013. 11-20 p.
Keyword [en]
product-service system, organizational changes, case study
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:mdh:diva-25162ISBN: 978-1-904670-46-9 (print)OAI: oai:DiVA.org:mdh-25162DiVA: diva2:722077
Conference
International Conference on Engineering Design 2013 ICED13, 19-22 Aug 2013, Seoul, Korea, Dem. Republic of
Available from: 2014-06-05 Created: 2014-06-05 Last updated: 2016-03-10Bibliographically approved

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http://www.designsociety.org/publication/34896/enabling_organizational_changes_for_development_of_product-service_system_offers

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Chirumalla, Koteshwar
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Citation style
  • apa
  • ieee
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  • Other style
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
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Output format
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  • asciidoc
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