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Experience Feedback Using Social Media: From the Product Lifecycle Phases to the Design Practices
Luleå University of Technology. (IPR (Innovation and Product Realisation))ORCID iD: 0000-0002-7512-4425
Luleå University of Technology.
Luleå University of Technology.
2013 (English)In: Product-Service Integration for Sustainable Solutions: Proceedings of the 5th CIRP International Conference on Industrial Product-Service Systems, Bochum, Germany, March 14th - 15th, 2013 / [ed] Horst Meier, Bochum, Germany: Lecture Notes in Production Engineering. Springer, Berlin. , 2013, p. 459-471Conference paper, Published paper (Refereed)
Abstract [en]

Many companies have been using lessons learned practices as one of their key knowledge management initiatives to capitalize on past experiences. For product development companies, learning from product lifecycle phases gives a true competitive advantage to improve the next generation of products. However, companies are still struggling in capturing and sharing lessons learned and applying them in new situations. Based on this consideration, the paper proposes a video-based approach–using social media technologies–as a way to leverage continuous capturing and sharing lessons learned from product lifecycle phases to design practices. The paper presents the findings of a case study within the aerospace industry, which investigates the current industrial practices with regard to experience feedback, and illustrates the implementation of a video-based approach. Further, the conceptual mock-up of video-based lessons learned sharing portal and its social platform that are aimed to support the design practices are illustrated.

Place, publisher, year, edition, pages
Bochum, Germany: Lecture Notes in Production Engineering. Springer, Berlin. , 2013. p. 459-471
Series
Lecture Notes in Production Engineering, ISSN 2194-0525
Keywords [en]
Experience Feedback, Design Practice, Product-Service Systems, Experience Sharing, Lessons Learned, Web 2.0, Social Media, Video Sharing.
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:mdh:diva-25167DOI: 10.1007/978-3-642-30820-8_39ISBN: 978-3-642-30820-8 (print)OAI: oai:DiVA.org:mdh-25167DiVA, id: diva2:722071
Conference
5th CIRP International Conference on Industrial Product-Service Systems IPS2'13, 14-15 Mar 2013, Bochum, Germany
Available from: 2014-06-05 Created: 2014-06-05 Last updated: 2015-04-16Bibliographically approved

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Chirumalla, Koteshwar

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf