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Performance Measurement Framework for Product–Service Systems Development: A Balanced Scorecard Approach
Luleå University of Technology. (IPR (Innovation and Product Realisation))ORCID iD: 0000-0002-7512-4425
Luleå University of Technology.
Luleå University of Technology,.
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2013 (English)In: International Journal of Technology Intelligence and Planning (IJTIP), ISSN 1740-2832, E-ISSN 1740-2840, Vol. 9, no 2, p. 146-164Article in journal (Refereed) Published
Abstract [en]

The paper proposes a framework for analysing the performances of product-service systems (PSSs) development processes using a balanced scorecard (BSC) as an instrument to guide the implementation and the evaluation of new methods and tools. Emerging from a case study in the aerospace industry, the paper discusses the main challenges in PSS development and proposes a performance measurement framework for PSS development based on multi-criteria indicators. Finally, the benefits of a framework for PSS development performance measurement are discussed.

Place, publisher, year, edition, pages
Switzerland: Inderscience Publishers , 2013. Vol. 9, no 2, p. 146-164
Keyword [en]
PSS, product-service systems, performance measurement, balanced scorecard, performance indicators, product development, cross-functional teams, aerospace industry.
National Category
Engineering and Technology
Identifiers
URN: urn:nbn:se:mdh:diva-25161DOI: 10.1504/IJTIP.2013.058135OAI: oai:DiVA.org:mdh-25161DiVA, id: diva2:721980
Available from: 2014-06-05 Created: 2014-06-05 Last updated: 2017-12-05Bibliographically approved

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Publisher's full texthttp://www.inderscience.com/info/inarticle.php?artid=58135

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Chirumalla, Koteshwar

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