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If you ask, you'll get an answer. Two opening routines and their consequences for the beginning for emergency calls
Mälardalen University, School of Education, Culture and Communication. Mälardalen University, School of Education, Culture and Communication, Educational Sciences and Mathematics.
Linköping University.
Linköping University.
Linköping University.
2012 (English)In: Språk & Stil, ISSN 1101-1165, Vol. 22, no 2, p. 127-152Article in journal (Refereed) Published
Abstract [en]

This is a conversation analytic study examining how two ways of answering emergency calls have different implications and consequences for the ensuing interaction. In an older corpus of 22 calls to a Swedish emergency center, the calls were routinely answered with an identification phrase "ninety thousand" (i.e. the telephone number 90 000) or "SOS ninety thousand", whereas the 52 calls in a recently collected corpus are routinely answered with an identification phrase followed by a question, taking the format "SOS 1-1-2, what has occurred?" The analysis shows how the different answering formats affect what is being brought up at different sequential positions during call beginnings, and also how the standardized relational pair of "help provider" and "help seeker", each with its respective rights and obligations, is constructed. The article concludes with a discussion of the benefits of the latter way of answering emergency calls, arguing that it helps making the distribution of responsibilities among the interactants clear, and that it allows for a truncation of an unnecessary sequence. In this way, the latter format enhances topical progression and promotes institutional relevance.

Place, publisher, year, edition, pages
2012. Vol. 22, no 2, p. 127-152
Keyword [en]
Conversation Analysis, Emergency calls, Ethnomethodology, Institutional interaction, Opening sequence, SOS Alarm, Swedish
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:mdh:diva-24898Scopus ID: 2-s2.0-84897670936OAI: oai:DiVA.org:mdh-24898DiVA, id: diva2:715010
Available from: 2014-04-30 Created: 2014-04-25 Last updated: 2017-12-05Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf