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Standardization and Innovation: The Janus-face of Service Innovation
KTH, Industriell ekonomi och organisation (Avd.). (KUTA - Konkurrenskraftigt tjänstearbete)
Mälardalen University, School of Business, Society and Engineering. (IEO)ORCID iD: 0000-0002-6980-3448
2011 (English)In: NFF 2011 - Nordic Academy of Management: A practice about practice, Stockholm University, 2011Conference paper, Published paper (Other academic)
Abstract [en]

This study is focused on the back-office function of service innovation, in which much service innovation work is executed. The paper shows that standardization is an important and interrelated part in service innovation.

Standardization is utilized by management at several levels of the development process as a way of organizing the courses of action. The approach utilized for the collection of empirical data is qualitative interviews as a basis for a comparative case study.

Place, publisher, year, edition, pages
Stockholm University, 2011.
Keywords [en]
Innovation management, Standardization, Service organizations
National Category
Business Administration Economics and Business
Research subject
Industrial Economics and Organisations
Identifiers
URN: urn:nbn:se:mdh:diva-23436OAI: oai:DiVA.org:mdh-23436DiVA, id: diva2:678156
Conference
21st Nordic Academy of Management, NFF 2011. Stockholm, SWE. August 22 - August 24 2011.
Projects
KUTA - Konkurrenskraftigt tjänstearbeteKUTA - Competitive service work
Note

QC 20111212

Available from: 2011-12-12 Created: 2013-12-11 Last updated: 2013-12-23Bibliographically approved

Open Access in DiVA

No full text in DiVA

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Hallin, Anette

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf