mdh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Survival strategies in social work: A study of how coping strategies affect service quality, professionalism and employee health.
Mälardalen University, School of Health, Care and Social Welfare, Health and Welfare.ORCID iD: 0000-0001-7405-0025
Stockholms Universitet, Sweden.
Uppsala Universitet, Sweden.
2014 (English)In: Nordic Social Work Research, ISSN 2156-857X, E-ISSN 2156-8588, Vol. 4, no 1, 52-66 p.Article in journal (Refereed) Published
Abstract [en]

The restructuring of human service organisations into more lean organisations has brought increased work demands for many human service professions. Social work stands out as a particularly exposed occupational group, in which high work demands are paired with a large individual responsibility to carry out the job. The objectives of the study were to identify what kind of coping strategies social workers employ to handle the imbalance between demands and resources in work and to investigate how different strategies affect outcomes regarding health, service quality and professional development. 16 individual interviews and four group interviews with another 16 social workers were conducted. The analysis identified five different main types of strategies: Compensatory, Demand-reducing, Disengagement, Voice and Exit. An extensive use of compensatory strategies was connected with negative outcomes in health. Often these compensatory strategies were replaced or combined with different means of reducing the work demands, which in turn influence performance and service quality in a negative way. The results highlight dilemmas the social workers are facing when the responsibility to deal with this imbalance are “decentralised” to the individual social worker. When resources do not match the organisational goals or quality standards, the social workers are forced into strategies that either endanger their own health or threaten the quality of service.

Place, publisher, year, edition, pages
2014. Vol. 4, no 1, 52-66 p.
Keyword [en]
social work; coping; work conditions; employee health; service quality; professionalism
National Category
Social Sciences
Research subject
Working Life Studies
Identifiers
URN: urn:nbn:se:mdh:diva-23168DOI: 10.1080/2156857X.2013.801879OAI: oai:DiVA.org:mdh-23168DiVA: diva2:676140
Projects
Strategier för hälsa och kvalitet i välfärdstjänstearbete
Funder
AFA Insurance, Dnr 060004
Available from: 2013-12-05 Created: 2013-12-05 Last updated: 2014-11-20Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Astvik, WanjaMelin, Marika
By organisation
Health and Welfare
In the same journal
Nordic Social Work Research
Social Sciences

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 183 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf