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Paediatric health calls to Swedish telenurses: a descriptive study of content and outcome
Uppsala University.
Uppsala University.
Uppsala University.
Uppsala University.ORCID iD: 0000-0002-4302-5529
2010 (English)In: Journal of Telemedicine and Telecare, ISSN 1357-633X, Vol. 16, no 8, 454-457 p.Article in journal (Refereed) Published
Abstract [en]

We collected data about telephone triage calls concerning children in Sweden. A sample of 110 paediatric calls were recorded. The transcribed data were analysed regarding word count, reasons for calling, results of calls, ages and gender of children, and gender of parents. The median call length was 4.4 min and the median child's age was 3.5 years. Mothers made 73% of calls, but mothers and fathers called to the same extent about daughters and sons, and regardless of age. The most common reasons for calls were ear problems, rash/wound or fever. In nearly half the calls, the telenurses provided self-care advice. Call length, word count or caller's part of word count did not differ according to gender of parents or children. However, mothers were more likely to receive self-care advice while fathers were more often referred to other health services by the telenurses. Telenurses might need to improve their gender competence, and more male telenurses in the service would potentially be beneficial to callers.

Place, publisher, year, edition, pages
2010. Vol. 16, no 8, 454-457 p.
National Category
Nursing
Research subject
Caring Sciences w. Medical Focus
Identifiers
URN: urn:nbn:se:mdh:diva-21553DOI: 10.1258/jtt.2010.100110ISI: 000285681600007Scopus ID: 2-s2.0-78649803908OAI: oai:DiVA.org:mdh-21553DiVA: diva2:649125
Available from: 2012-08-30 Created: 2013-09-17 Last updated: 2014-01-14Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf