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Decision aid software programs in telenursing: Tot used as intended? Experiences of Swedish telenurses
Uppsala universitet, Sweden. (Health Services Research)ORCID iD: 0000-0002-4302-5529
2007 (English)In: Nursing and Health Sciences, ISSN 1441-0745, E-ISSN 1442-2018, Vol. 9, no 1, 23-28 p.Article in journal (Refereed) Published
Abstract [en]

Telenurses at call centers use decision aid software programs to offer triage recommendations and self-care advice to the general public. Decision aid programs are intended to support medical safety but were suggested by telenurses to be a hindrance to the dialogue. The aim of this study was to explore the use of decision aid software programs for telenursing, from the perspective of the users. A qualitative, descriptive approach was used. Twelve telenurses in Sweden were interviewed twice. The interviews were transcribed and analyzed thematically. Four themes were found: support for assessment but not for the decision; inconsistency between actual practice and the decision aid software; limited support for learning and information; and communication challenges and software programs. The software programs were a support for assessment, rather than decision-making, assuring the nurses that the relevant questions were asked. They were not fully adapted to current clinical practice, focusing mainly on acute conditions. Nurses worked to a large extent with self-care advice, often over-riding the recommendations made.

Place, publisher, year, edition, pages
2007. Vol. 9, no 1, 23-28 p.
Keyword [en]
decision aid, qualitative methods, telenursing, triage, software programs
National Category
Medical and Health Sciences
Research subject
Health Care Research
Identifiers
URN: urn:nbn:se:mdh:diva-21570DOI: 10.1111/j.1442-2018.2007.00299.xISI: 000253711100005PubMedID: 17300541Scopus ID: 2-s2.0-33846890443OAI: oai:DiVA.org:mdh-21570DiVA: diva2:649106
Available from: 2007-03-22 Created: 2013-09-17 Last updated: 2015-06-30Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf