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Service transition: Finding the right position on the goods-to-services continuum
Mälardalen University, School of Innovation, Design and Engineering. (IPR)ORCID iD: 0000-0003-3187-7932
Linköping Univeristy.
Swiss Federal Institute of Aquatic Science and Technology.
2012 (English)In: International Journal of Modelling in Operations Management, ISSN 2042-4094, Vol. 2, no 1, p. 69-88Article in journal (Refereed) Published
Abstract [en]

The aim of this paper is to describe and further develop existing models of service transition; that is, how companies position and move on the goods-to-services continuum. This study concludes that service transition can be profitable for manufacturing firms as long as they do not become stuck in a mismatch between their organisational arrangements and their offerings. The paper contributes by: providing an overview of companies’ positions on the goods-to-services continuum, introducing movements on the continuum, suggesting service development as a possible engine of renewal and providing empirical evidence on the relationship between positions on the continuum and profit margins.

Place, publisher, year, edition, pages
2012. Vol. 2, no 1, p. 69-88
National Category
Engineering and Technology
Research subject
Innovation and Design
Identifiers
URN: urn:nbn:se:mdh:diva-17271DOI: 10.1504/IJMOM.2012.043961OAI: oai:DiVA.org:mdh-17271DiVA, id: diva2:579602
Funder
XPRES - Initiative for excellence in production researchAvailable from: 2012-12-20 Created: 2012-12-20 Last updated: 2013-12-03Bibliographically approved

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Fundin, Anders

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