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Service transition: Finding the right position on the goods-to-services continuum
Mälardalen University, School of Innovation, Design and Engineering. (IPR)ORCID iD: 0000-0003-3187-7932
Linköping Univeristy.
Swiss Federal Institute of Aquatic Science and Technology.
2012 (English)In: International Journal of Modelling in Operations Management, ISSN 2042-4094, Vol. 2, no 1, 69-88 p.Article in journal (Refereed) Published
Abstract [en]

The aim of this paper is to describe and further develop existing models of service transition; that is, how companies position and move on the goods-to-services continuum. This study concludes that service transition can be profitable for manufacturing firms as long as they do not become stuck in a mismatch between their organisational arrangements and their offerings. The paper contributes by: providing an overview of companies’ positions on the goods-to-services continuum, introducing movements on the continuum, suggesting service development as a possible engine of renewal and providing empirical evidence on the relationship between positions on the continuum and profit margins.

Place, publisher, year, edition, pages
2012. Vol. 2, no 1, 69-88 p.
National Category
Engineering and Technology
Research subject
Innovation and Design
Identifiers
URN: urn:nbn:se:mdh:diva-17271DOI: 10.1504/IJMOM.2012.043961OAI: oai:DiVA.org:mdh-17271DiVA: diva2:579602
Funder
XPRES - Initiative for excellence in production research
Available from: 2012-12-20 Created: 2012-12-20 Last updated: 2013-12-03Bibliographically approved

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CiteExportLink to record
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