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Missnöjeshantering i svenska banker - En fallstudie av Skandinaviska Enskilda Banken (SEB)
Díaz Zamora, Lorenzo
Mälardalen University, School of Sustainable Development of Society and Technology.
2012 (Swedish)
Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE credits
Student thesis
Place, publisher, year, edition, pages
2012. , p. 49
Keywords [en]
Complaint, banks, dissatisfaction, Word of Mouth, Skandinaviska Enskilda Banken (SEB)
Keywords [sv]
Klagomål, banker, missnöje, Word of Mouth, Skandinaviska Enskilda Banken (SEB)
National Category
Business Administration
Identifiers
URN:
urn:nbn:se:mdh:diva-14753
OAI: oai:DiVA.org:mdh-14753
DiVA, id:
diva2:533933
Subject / course
Business Administration
Uppsok
Social and Behavioural Science, Law
Supervisors
Thunman, Carl G, Docent
Mälardalen University, School of Sustainable Development of Society and Technology.
Examiners
Liljefors, Ole
Mälardalen University, School of Sustainable Development of Society and Technology.
Projects
Klagomålshantering i bank- och finanssektorn
Available from:
2012-06-29
Created:
2012-06-14
Last updated:
2012-06-29
Bibliographically approved
Open Access in DiVA
Missnöjeshantering i svenska banker - En fallstudie av Skandinaviska Enskilda Banken (SEB)
(506 kB)
710 downloads
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FULLTEXT01.pdf
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eb8ddbbe38c958a40150a55f31dc39730bb67330d7ca07b909f99849660dff7cd864938e358d36d0d7016000390c7025e540b22b0801bf150e168719dda09437
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School of Sustainable Development of Society and Technology
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Business Administration
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Total: 710 downloads
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Total: 715 hits
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Permanent link
https://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-14753
Direct link
http://mdh.diva-portal.org/smash/record.jsf?pid=diva2:533933
Cite
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apa
ieee
modern-language-association-8th-edition
vancouver
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apa
ieee
modern-language-association-8th-edition
vancouver
Other style
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Language
de-DE
en-GB
en-US
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nn-NB
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en-GB
en-US
fi-FI
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