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Missnöjeshantering i svenska banker - En fallstudie av Skandinaviska Enskilda Banken (SEB)
Mälardalen University, School of Sustainable Development of Society and Technology.
2012 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Place, publisher, year, edition, pages
2012. , 49 p.
Keyword [en]
Complaint, banks, dissatisfaction, Word of Mouth, Skandinaviska Enskilda Banken (SEB)
Keyword [sv]
Klagomål, banker, missnöje, Word of Mouth, Skandinaviska Enskilda Banken (SEB)
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-14753OAI: oai:DiVA.org:mdh-14753DiVA: diva2:533933
Subject / course
Business Administration
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Projects
Klagomålshantering i bank- och finanssektorn
Available from: 2012-06-29 Created: 2012-06-14 Last updated: 2012-06-29Bibliographically approved

Open Access in DiVA

Missnöjeshantering i svenska banker - En fallstudie av Skandinaviska Enskilda Banken (SEB)(506 kB)343 downloads
File information
File name FULLTEXT01.pdfFile size 506 kBChecksum SHA-512
eb8ddbbe38c958a40150a55f31dc39730bb67330d7ca07b909f99849660dff7cd864938e358d36d0d7016000390c7025e540b22b0801bf150e168719dda09437
Type fulltextMimetype application/pdf

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School of Sustainable Development of Society and Technology
Business Administration

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Total: 343 downloads
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Total: 453 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf