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Exploring modes of service innovation in manufacturing firms
Mälardalen University, School of Innovation, Design and Engineering.ORCID iD: 0000-0003-3187-7932
2010 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Abstract Manufacturing companies differentiating their offerings with new services need to combine both product and service innovation. We study how service development is influenced by the choice of (1) separation or integration of service development and (2) the modes of innovation. Our results show that service development often is more structured if services are developed separately. Furthermore, service innovations often follow a sequence of innovation modes different from those of product innovations. Since different innovation modes benefit from varying degree of structure in the development process, many companies find it hard to develop products and services within the same development project.

Place, publisher, year, edition, pages
2010.
Keywords [en]
Service development, Service Innovation, Innovation Modes, Multiple Case Study, Manufacturing Firms
National Category
Engineering and Technology
Research subject
Innovation and Design
Identifiers
URN: urn:nbn:se:mdh:diva-13126OAI: oai:DiVA.org:mdh-13126DiVA, id: diva2:447986
Conference
2nd CIRP Industrial Product-Service Systems (IPS2) Conference
Projects
xpres
Funder
XPRES - Initiative for excellence in production researchAvailable from: 2011-10-13 Created: 2011-10-13 Last updated: 2013-12-04Bibliographically approved

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Fundin, Anders

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CiteExportLink to record
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Citation style
  • apa
  • ieee
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