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Using the Kano model and technology readiness index to better understand customer satisfaction with e-services
Mälardalen University, School of Innovation, Design and Engineering.ORCID iD: 0000-0003-3187-7932
2003 (English)In: Proceedings of, the 6th International Conference, Quality Management and Organizational Development (QMOD), Paris, 2003Conference paper, Published paper (Refereed)
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Paris, 2003.
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Other Social Sciences
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URN: urn:nbn:se:mdh:diva-9014OAI: oai:DiVA.org:mdh-9014DiVA, id: diva2:301585
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th International Conference, Quality Management and Organizational Development (QMOD)
Note

Co author: Dr. Lars Witell Service Research Center Karlstad University, Sweden

Available from: 2010-03-03 Created: 2010-03-03 Last updated: 2017-03-06Bibliographically approved

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Fundin, Anders

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