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Using Kano’s theory of attractive quality to better understand customer experiences with e- services
Chalmers University of Technology, Sweden.ORCID iD: 0000-0003-3187-7932
Karlstad University, Sweden.
2003 (English)In: The Asian Journal on Quality, ISSN 1598-2688, Vol. 4, no 2, p. 32-49Article in journal (Refereed) Published
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2003. Vol. 4, no 2, p. 32-49
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Economics and Business
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URN: urn:nbn:se:mdh:diva-9009DOI: 10.1108/15982688200300018OAI: oai:DiVA.org:mdh-9009DiVA, id: diva2:301580
Available from: 2010-03-03 Created: 2010-03-03 Last updated: 2015-06-29Bibliographically approved

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Fundin, Anders

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