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Facilitating disclosures of violence in child maintenance cases
Uppsala universitet, Centrum för socialt arbete - CESAR, Sweden.ORCID iD: 0000-0002-6410-1332
Uppsala universitet, Centrum för socialt arbete - CESAR, Sweden.
Uppsala universitet, Centrum för socialt arbete - CESAR, Sweden.
2021 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]

This paper uses conversation analysis to examine 671 calls to the Swedish Social Insurance Agency (SSIA), where separated parents raise concerns related to child maintenance. Parents in Sweden must sort out maintenance themselves but the SSIA can intervene if there is a history of domestic violence that make contact problematic. Where this is the case, the abused parent must disclose it to the SSIA officer. Our analysis shows that parents’ descriptions tend to be implicit and non-specific, which confirms what previous research in other institutional settings has found (Tennent & Weatherall 2019). In our data, orientations to violence are built in a step-wise manner, incrementally adding information that makes violence inferentially available. In most cases, however, call-takers respond minimally and do not treat violence as relevant, and callers must do considerable work to establish it as such. In the few instances where call-takers ask about violence, it is done with a preference for denial, placing additional burden on callers. Our findings highlight the need for training, both in recognizing variations of domestic violence and for developing communication skills relevant for facilitating disclosures.

References

Tennent, E. & Weatherall, A. (2019), Disclosing violence in calls for help. Gender & Language 13(2): 270-288.

Place, publisher, year, edition, pages
2021.
National Category
Social Work
Identifiers
URN: urn:nbn:se:mdh:diva-64318OAI: oai:DiVA.org:mdh-64318DiVA, id: diva2:1799065
Conference
Conversation Analysis and Social Work (CASW), 2021
Available from: 2022-09-06 Created: 2023-09-21 Last updated: 2023-12-11Bibliographically approved

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Tegler, Helena

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