Quality management as a means for micro-level sustainability development in organizationsShow others and affiliations
2023 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274XArticle in journal (Refereed) Published
Abstract [en]
Purpose: The use of quality management (QM) to achieve the United Nations Sustainable Development Goals (UNSDGs) is a topic of growing interest in academia and industry. The IAQ (International Academy for Quality) established Quality Sustainability Award in 2020, a testament to this growing interest. This study aims to investigate how QM philosophies, methodologies and tools can be used to achieve sustainable development in organizations. Design/methodology/approach: Five large manufacturing organizations – three from India and two from China – who reported their achievements about using QM in achieving Sustainable Development Goals (SDGs) were studied using multiple sources of data collection. A detailed within-case and cross-case analysis were conducted to unearth this linkage's practical and theoretical aspects. Findings: The study finds that QM methodologies effectively met the five organizations' UNSDGs. These organizations successfully used OPEX (Operational Excellence) methodologies such as Lean, Kaizen and Six Sigma to meet UNSDGs 7, 11, 12 and 13. Moreover, UNSG 12 (Responsible Consumption and Production) is the most targeted goal across the case studies. A cross-case analysis revealed that the most frequently used quality tools were Design of Experiments (DoE), Measurement Systems Analysis (MSA), C&E analysis and Inferential statistics, among other essential tools. Research limitations/implications: The study's sample size was limited to large-scale manufacturing organizations in the two most populous countries in the world. This may limit the study's generalizability to other countries, continents, or micro-, small- and medium-sized enterprises (SMEs). Additionally, the study's conclusions would be strengthened if tested as hypotheses in a follow-up survey. Practical implications: This practical paper provides case studies on how to use QM to impact SDGs. It offers both descriptive and prescriptive solutions for practitioners. The study highlights the importance of using essential QM tools in a structured and systematic manner, with effective teams, to meet the SDGs of organizations. Social implications: The study shows how QM can be used to impact UNSDGs, and this is very important because the UNSDGs are a set of global objectives that aim to address a wide range of social and environmental issues. This study could motivate organizations to achieve the UNSDGs using essential QM tools and make the world a better place for the present and future generations. Originality/value: This case study is the first to investigate at a micro-level how QM can impact UNSDGs using live examples. It uses data from the IAQ to demonstrate how QM can be integrated into UNSDGs to ensure sustainable manufacturing.
Place, publisher, year, edition, pages
Emerald Publishing , 2023.
Keywords [en]
International academy of quality, Operational excellence, Quality management, United Nations sustainable development goals, Design of experiments, Industrial research, Philosophical aspects, Process engineering, Quality control, Systems analysis, Case analysis, Case-studies, Management philosophy, Manufacturing organizations, Micro level, Quality management tools, United nation sustainable development goal, United Nations, Sustainable development
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-64089DOI: 10.1108/TQM-06-2023-0198ISI: 001046484700001Scopus ID: 2-s2.0-85167518330OAI: oai:DiVA.org:mdh-64089DiVA, id: diva2:1790753
2023-08-232023-08-232023-08-30Bibliographically approved