Dark patterns förekomst inom flygbranschen: En studie om dark patterns påverkan på användarupplevelsen inom bokningsprocesser av flygbiljetter
2023 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE credits
Student thesis
Abstract [en]
The Occurrence of Dark Patterns in the Airline Industry is a thesis in Information Design with a focus on Interaction Design. The purpose of this thesis is to investigate how dark patterns in airline ticket bookings affect the user experience of inexperienced users.
Dark patterns are design tricks that manipulate users into making decisions that benefit the company behind them. Although the use of dark patterns may seem like a good way to increase sales, they can harm the company's reputation in the long run. Many companies have been fined large sums of money, and more are likely to follow as rules and regulations regarding the use of dark patterns become more common.
This thesis examines how users perceive and react to the occurrence of dark patterns in the booking process of airline tickets. It does this by using methods such as interviews and scenarios. The findings serve as the basis for a design proposal to redesign two different booking processes where dark patterns occur less frequently. This proposal investigates the relationship between the occurrence of dark patterns and the user experience.
Place, publisher, year, edition, pages
2023. , p. 49
Keywords [en]
Dark patterns, Persuasive design, UX design, Ryanair, Ticket
Keywords [sv]
Interaktionsdesign, Användarupplevelse, Flygbranschen
National Category
Design
Identifiers
URN: urn:nbn:se:mdh:diva-63377OAI: oai:DiVA.org:mdh-63377DiVA, id: diva2:1769790
Subject / course
Information Design
Supervisors
Examiners
2023-06-192023-06-182023-06-19Bibliographically approved