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Perception of Society's Trust in Care Robots by Public Opinion Leaders
Paderborn Univ, Fac Business Adm & Econ, Padeborn, Germany..
Lappeenranta Lahti Univ Technol LUT, Ind Engn & Management, Lahti, Finland..
Lappeenranta Lahti Univ Technol LUT, Ind Engn & Management, Lahti, Finland..
Tampere Univ Appl Sci, Tampere, Finland..
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2023 (English)In: International Journal of Human-Computer Interaction, ISSN 1044-7318, E-ISSN 1532-7590, Vol. 39, no 13, p. 2589-2605Article in journal (Refereed) Published
Abstract [en]

The rapid demographic shift toward a greater percentage of the elderly population increases the need for welfare services. Welfare technology and especially care robots can be regarded as an important measure to counteract such demographic challenges. However, when implementing new technologies, structured information is of immense importance to develop societal trust. Frequently, research addresses trust solely at the level of the end-user. However, trust at the level of opinion leaders and political decision-makers is also relevant as they are catalysts for trust. This study aims to detect the perceived trust level of users from the viewpoint of opinion leaders (politicians, insurance organizations, and media) in the Swedish, Finnish, and German society. Furthermore, this study uses qualitative expert interviews and identifies four trust categories: trust in the health care system, trust in regulations, trust in technology, and interpersonal trust. The findings stress that targeting only the end-users is not sufficient for developing technology trust in society.

Place, publisher, year, edition, pages
TAYLOR & FRANCIS INC , 2023. Vol. 39, no 13, p. 2589-2605
National Category
Medical Engineering
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URN: urn:nbn:se:mdh:diva-59051DOI: 10.1080/10447318.2022.2081283ISI: 000807072900001Scopus ID: 2-s2.0-85131601875OAI: oai:DiVA.org:mdh-59051DiVA, id: diva2:1669818
Available from: 2022-06-15 Created: 2022-06-15 Last updated: 2025-01-13Bibliographically approved

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Johansson-Pajala, Rose-MarieGustafsson, Christine

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