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Consumer’s Perception of Firm’s Responses to Apparent Environmental and Social Issues within the Fashion Industry: A quantitative study investigating the impact of CSR activities in the fashion industry on consumer perception and purchase intention.
Mälardalen University, School of Business, Society and Engineering.
Mälardalen University, School of Business, Society and Engineering.
2022 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Research Question: How does the consumer perception of firm behavior towards environmental and social issues affect consumer purchase intention?  

Purpose: The purpose of this study is to describe the perception consumers have developed about issues companies in the fashion industry are facing, the CSR activities they are implementing, and the effect these have on the consumer's purchase intent. 

Method: The method applied in this empirical study is the quantitative research method with the utilization of an online questionnaire. 

Conclusion: CSR practices are introduced voluntarily by companies with the purpose to contribute to the well-being of the community by utilizing corporate resources to achieve that goal. The authors discovered that CSR activities of companies within the fashion industry and the increased visibility of firms´ response to misbehavior do not show a positive effect on the perception of the consumer. Furthermore, the consumers' purchase intention is neither positively influenced by firms´ CSR practices nor is the pricing of a fashion garment demonstrating a favorable impact.

Place, publisher, year, edition, pages
2022. , p. 65
Keywords [en]
Corporate Social Responsibility, Purchase Intent, Consumer Perception, Fashion Industry, Consumer Behavior, Firms´ Actions
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-58436OAI: oai:DiVA.org:mdh-58436DiVA, id: diva2:1663329
Subject / course
Economics
Presentation
2022-06-01, R2-043, Högskoleplan 1, Västerås, 14:00 (English)
Supervisors
Examiners
Available from: 2022-06-13 Created: 2022-06-02 Last updated: 2022-06-13Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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