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The indirect effect of online marketing capabilities on the international performance of e-commerce SMEs
Stockholm School of Economics, Stockholm, Sweden.
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.ORCID iD: 0000-0003-3737-6055
Stockholm School of Economics, Stockholm, Sweden.
2021 (English)In: International Business Review, ISSN 0969-5931, E-ISSN 1873-6149, article id 101946Article in journal (Refereed) Published
Abstract [en]

International e-commerce is a strong global trend pushed by a tail wind of bolstering economic policies, changing customer behaviors, and improved logistics and technologies. This study investigates the reasons for performance variations among international e-commerce SMEs. Building on the capabilities perspective and market orientation literature, a research model is developed and tested with linear regression and mediation analysis on an effective sample of 99 Swedish SMEs which use e-commerce as an international sales channel. Our study shows that online marketing capabilities are necessary but not sufficient to increase performance among these companies. Our results show that marketing ambidexterity, reflected by both market-driven and market-driving approaches, is instrumental to leverage the effect of online marketing capabilities. © 2021 The Authors

Place, publisher, year, edition, pages
Elsevier Ltd , 2021. article id 101946
Keywords [en]
Cross-border e-commerce, International e-commerce, International performance, Market orientation, Marketing ambidexterity, Online marketing capability, SMEs
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-56826DOI: 10.1016/j.ibusrev.2021.101946ISI: 000819954500005Scopus ID: 2-s2.0-85120962941OAI: oai:DiVA.org:mdh-56826DiVA, id: diva2:1622676
Available from: 2021-12-23 Created: 2021-12-23 Last updated: 2022-07-13Bibliographically approved

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Rovira Nordman, Emilia

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