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Sjölanders Mekaniska - Konsten att behålla och utveckla industriella relationer
Mälardalen University, School of Sustainable Development of Society and Technology.
Mälardalen University, School of Sustainable Development of Society and Technology.
2009 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesisAlternative title
Sjölanders Mekaniska - The art in keeping and developing industrial relationships (English)
Abstract [sv]

Syftet med uppsatsen var att utifrån en fallstudie av ett mellanstort svenskt industriellt företag, som tillverkar kundspecifika produkter, studera etablerade kundrelationer beträffande varför de är viktiga att behålla och utveckla. En fallstudie med kvalitativa intervjuer genomfördes på Sjölanders Mekaniska samt med två av deras etablerade kunder. Frågor såsom "Vad får kunderna att bli långvariga hos Sjölanders Mekaniska?", "Hur arbetar företagen för att föra relationen framåt?" och "Vad ser företagen som viktiga faktorer i en affärsrelation?" besvarades och resultatet visade på att industriella relationer stärks och utvecklas genom att parterna för en öppen dialog och är tydliga med att framföra sina behov. Dessutom anses kvaliteten på produkterna öka då medarbetarna har lång erfarenhet av tillverkningen, vilket medför att kompetensen som finns i en etablerad relation svår och kostsam att ersätta. Vidare är det viktigt med en hållbar planeringsfunktion som aktivt håller koll på leveranssäkerheten. Slutligen kan den tillit som skapas mellan individerna i en affärsrelation ses som relationens viktigaste byggsten.

Abstract [en]

The purpose of the thesis was to perform a case study of a medium sized industrial company that produce customer specific products, and to study established customer relationships in regard of why they are important to keep and develop. The case study of Sjölanders Mekaniska and two of their established customers has been done through qualitative interviews. Questions such as "Why do the customers continue to choose Sjölanders Mekaniska?", "How do the companies work to bring their relationships forward?", and "What do the companies see as important factors in a business relationship?" were answered and the result showed that industrial relationships strengthens and develops thorough an open dialogue between the parties where clear objectives are presented. Further the quality of the products is said to increase with the employees' long experience of the production. Therefore, one can see the competence that exists within an established relationship, as difficult and expensive to replace.  Moreover, it is seen as important to maintain a sustainable planning function which actively keeps control over the reliability of delivery. Finally, the trust that is created between the individuals in a business relationship, is seen as a the most important building block of the relationship as a whole.

Place, publisher, year, edition, pages
2009. , 46 p.
Keyword [en]
Customer relationships, communication, openness, competence, subcontractor, Sjölanders Mekaniska.
Keyword [sv]
Kundrelationer, kommunikation, öppenhet, kompetens, underleverantör, Sjölanders Mekaniska.
Identifiers
URN: urn:nbn:se:mdh:diva-4880OAI: oai:DiVA.org:mdh-4880DiVA: diva2:158890
Presentation
S1-722, Högskoleplan 1, Västerås (Swedish)
Uppsok

Supervisors
Examiners
Available from: 2009-03-17 Created: 2009-02-05 Last updated: 2009-03-17Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
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Output format
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