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Quality 2030: quality management for the future
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation. Swedish Inst Qual, SIQ, Drakegatan 6, SE-41250 Gothenburg.ORCID iD: 0000-0003-3187-7932
Mid Sweden Univ, Dept Qual Management & Mech Engn, Ostersund, Sweden..
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0001-5545-5457
Lulea Univ Technol, Business Adm & Ind Engn, Lulea, Sweden..
(English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371Article in journal (Refereed) Epub ahead of print
Abstract [en]

Quality management (QM) has shown an impressive ability to update and evolve. The purpose of this paper is to highlight themes that have been identified as vital and important for research projects within QM during the coming decade. The paper is also an attempt to initiate research for the emerging 2030 agenda for QM, here referred to as 'Quality 2030'. This article is based on extensive data gathered during a workshop process conducted in two main steps: (1) a collaborative brainstorming workshop with 22 researchers and practitioners (spring 2019) and (2) an appreciative inquiry summit with 20 researchers and practitioners (autumn 2019). The process produced five collectively elaborated and designed future research themes for QM: (a) systems perspectives applied, (b) stability in change, (c) models for smart self-organising, (d) integrating sustainable development, and (e) higher purpose as QM booster. The process also identified a positive core of QM, defined as core values and aspects in the field and practice that need to be preserved and nurtured in the future.

Place, publisher, year, edition, pages
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD.
Keywords [en]
quality management, Agenda 2030, sustainable development, complex systems, higher purpose, self-organisation, systems theory, Quality 5, 0
National Category
Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:mdh:diva-53007DOI: 10.1080/14783363.2020.1863778ISI: 000603783100001OAI: oai:DiVA.org:mdh-53007DiVA, id: diva2:1517987
Available from: 2021-01-14 Created: 2021-01-14 Last updated: 2022-09-13Bibliographically approved

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Fundin, AndersLagrosen, Yvonne

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