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From Mars to Venus: Alteration of trust and reputation in online shopping
Södertörn Högskolan.
Lund University.
Lund University.
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation. (Marketring and Strategy)ORCID iD: 0000-0003-4604-5768
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2021 (English)In: Journal of Innovation and Knowledge, ISSN 2530-7614, E-ISSN 2444-569X, Vol. 6, no 4, p. 197-202Article in journal (Refereed) Published
Abstract [en]

How customers develop purchase intentions in online shopping has been an area of recent interest. In this study, we ask whether males and females leverage trust into and perceived reputation of online retailers differently in reporting purchase intentions. Drawing on the literature on differences in males and females in online shopping behaviors, we propose that females rely on reputation in developing purchase intentions whereas males rely on perceived trust in developing purchase intentions. In a sample of 727 respondents in Sweden, we find support for the proposed associations. Implications for online retailers are discussed. 

Place, publisher, year, edition, pages
2021. Vol. 6, no 4, p. 197-202
National Category
Business Administration
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URN: urn:nbn:se:mdh:diva-49549DOI: 10.1016/j.jik.2020.06.002ISI: 000724143000001Scopus ID: 2-s2.0-85088139977OAI: oai:DiVA.org:mdh-49549DiVA, id: diva2:1459536
Available from: 2020-08-20 Created: 2020-08-20 Last updated: 2022-10-21Bibliographically approved

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Mostaghel, Rana

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  • apa
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  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf