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Emotional bonds as promotors of it capability: A study of affective commitment in industrial business relationships
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.ORCID iD: 0000-0002-7438-2764
Mälardalen University, School of Business, Society and Engineering, Industrial Economics and Organisation.ORCID iD: 0000-0003-3737-6055
2020 (English)In: Scandinavian Journal of Information Systems, ISSN 0905-0167, E-ISSN 1901-0990, Vol. 32, no 1, p. 117-146, article id 4Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to investigate the prospective effect of affective commitment on relationship IT capability, and also investigate the role that relationship information exchange plays to support IT capability in industrial markets. Building on information systems research and business relationship research, a research model is developed and tested with LISREL on a sample of 353 customer-relationships of Swedish industrial firms. The results show that affective commitment in business relationships serves as a fundament that strengthens IT capability, when the exchange of information is important to a relationship. Interestingly enough, the LISREL-analysis provides empirical evidence that the effect of affective commitment on IT capability is mediated by information exchange in business relationships, but that the path from affective commitment to IT capability is not significant. Well-functioning information exchange systems are, thus, vital for affective commitment to impact IT capabilities in business relationship settings. This finding contributes with new knowledge about the role of emotions as prerequisites of IT capability development in the interfirm business relationships of industrial firms. The results highlight the importance of emotional bonds to support the development of interfirm IT capability.

Place, publisher, year, edition, pages
IRIS Association , 2020. Vol. 32, no 1, p. 117-146, article id 4
Keywords [en]
Affective commitment, Business relationships, Industrial markets, Informatichange, IT capability
National Category
Mathematics
Identifiers
URN: urn:nbn:se:mdh:diva-49437Scopus ID: 2-s2.0-85087354850OAI: oai:DiVA.org:mdh-49437DiVA, id: diva2:1454267
Available from: 2020-07-15 Created: 2020-07-15 Last updated: 2020-07-15Bibliographically approved

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Lindh, CeciliaRovira Nordman, Emilia

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf