mdh.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Digitaliseringens inverkan på relationen mellan kunder och revisionsbyråer: En kvalitativ intervjustudie med mindre revisionsbyråer och deras kunder
Mälardalen University, School of Business, Society and Engineering.
Mälardalen University, School of Business, Society and Engineering.
Mälardalen University, School of Business, Society and Engineering.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The impact of digitization on the relationship between customer and auditingfirms : A qualitative interview study with smaller audit firms and their customers (English)
Abstract [en]

Abstract

Date: 27th May 2019

Level: Bachelor thesis in Business administration 15 hp

Institution: School of Business, Society and Engineering, Mälardalen University

Author: Jonathan Dawit Hajar Hasanpour Fuaad Mohamed(96/11/06) (95/06/24) (93/10/06)

Title: The impact of digitization on the relationship between customer and auditingfirms. A qualitative interview study with smaller audit firms and their customers.

Supervisor: Esbjörn Segelod

Keywords: Accounting, digitization, relation between customer andaccountant, B2B & B2C

Purpose: The purpose of this study is to investigate the effect digitization has had on the relationship between auditing firms and their customers. Furthermore, the aim is to investigate how smaller auditing firms can improve the relationship with their customersMethod: To get a clearer insight into the purpose of the study a qualitative method has been used to create a deeper understanding of the text. The theoretical reference framework includes information from various literature, electronic sources and scientific articles. The empirical data has been compiled using six interviews from both company and customer perspectives.

Conclusions: The impact of digitization has made it easier for auditingfirms to interact with their customers through better communication. For an improvement in customer relations, more is asked of the auditor who must engage the client and see to their needs.

Abstract [sv]

Sammanfattning

Datum: 27:e maj 2019

Nivå: Kandidatuppsats i Företagsekonomi, 15 hp

Akademi: Akademin för Ekonomi, Samhälle och Teknik, Mälardalens Högskola

Författare: Jonathan Dawit Hajar Hasanpour Fuaad Mohamed(96/11/06) (95/06/24) (93/10/06)

Titel: Digitaliseringens inverkan på relationen mellan kund och revisionsbyrå. En kvalitativ intervjustudie med mindre revisionsbyråer och deras kunder

Handledare: Esbjörn Segelod

Nyckelord: Revision, digitalisering, kundrelation och B2B & B2C

Syfte: Syftet med denna uppsats är att undersöka ifall relationen mellan kunder ochmindre revisionsbyråer har förändrats på grund av den pågående digitaliseringen samt om mindre revisionsbyråer kan förbättra relationen mellan de och deras kunder.

Metod: För att få en tydligare inblick kring studiens syfte har en kvalitativmetod använts för att skapa en djupare förståelse i texten. I den teoretiska referensramen har det använts information från olika litterära källor, elektroniska källor samt vetenskapliga artiklar. Empirin har sammanställts med hjälp av sex intervjuer från både revisionsbyrå och kundföretag.

Slutsats: Digitaliseringens inverkan har lett till att revisionsbyråer enklare kan ageramed sina kunder genom bättre kommunikationsmöjligheter somdigitaliseringen har medfört. För en förbättring inom revision mellan kund ochdess revisor bör revisorn engagera sig mer för kundens behov.

Place, publisher, year, edition, pages
2019. , p. 45
Keywords [en]
Accounting, digitization, relation between customer and accountant, B2B & B2C
Keywords [sv]
Revision, digitalisering, kundrelation, B2B & B2C
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-44045OAI: oai:DiVA.org:mdh-44045DiVA, id: diva2:1324217
Subject / course
Business Administration
Supervisors
Examiners
Available from: 2019-06-13 Created: 2019-06-13 Last updated: 2019-06-13Bibliographically approved

Open Access in DiVA

No full text in DiVA

Search in DiVA

By author/editor
Hasanpour, HajarDawit, JonathanMohamed, Fuaad
By organisation
School of Business, Society and Engineering
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric score

urn-nbn
Total: 45 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf