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Exploring the emergent quality management paradigm
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0003-3187-7932
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0002-1277-4877
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation.ORCID iD: 0000-0002-6229-2673
(English)In: Total Quality Management and Business Excellence, ISSN 1478-3363, E-ISSN 1478-3371Article in journal (Refereed) Epub ahead of print
Abstract [en]

The development of successful production systems is affected by conflicting forces, that is, initiatives seemingly conducive for one line of work can be a constraint for another. Consequently, this paper presents an alternative perspective on how these issues could be managed in organisations. There are a number of key challenges in terms of the involved dichotomies for future innovative quality improvements in operations. These dichotomies are part of four interrelated processes that are the central elements of a production system. As such, aiming for stability or change is a production process dilemma in terms of the production and distribution of offerings and solutions. Control and creativity are the main dilemmas of the innovation process, that is, the creation and implementation of new offerings and solutions, while exploitation and exploration are the dilemmas of the knowledge creation process and efficiency and effectiveness of the value creation process. As the simultaneous existence of both parts of the dichotomy seems to be a paradox, this paper suggests the emergent quality management paradigm as an alternative perspective providing the guidance, examples, and practical solutions necessary to solve these dilemmas by recognising the dichotomies as mutually dependent.

Place, publisher, year, edition, pages
United Kingdom.
Keywords [en]
ambidexterity, emergence, quality management, innovation, production system, operations management
National Category
Engineering and Technology Production Engineering, Human Work Science and Ergonomics
Identifiers
URN: urn:nbn:se:mdh:diva-43928DOI: 10.1080/14783363.2019.1591946OAI: oai:DiVA.org:mdh-43928DiVA, id: diva2:1323156
Projects
XPRES - Excellence in Production ResearchAvailable from: 2019-06-11 Created: 2019-06-11 Last updated: 2019-06-11Bibliographically approved

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Fundin, AndersBackström, TomasJohansson, Peter E.

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Total Quality Management and Business Excellence
Engineering and TechnologyProduction Engineering, Human Work Science and Ergonomics

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