ABSTRACT

Date: (19/05/27) (19/06/11)

Level: Bachelor Thesis in Business Administration, 15 credits

Institution: School of Business, Society and Engineering, Mälardalen University

Authors: Anna Hägg Meijer, Erna Velic

Title: Robotic Process Automation in the private and public sector – the different reasons for implementing RPA

Supervisor: Konstantin Lampou

Keywords: Robotic Process Automation, TOE model, Public sector, Private sector

Research questions: What are the different reasons to why organizations choose RPA – do the reasons    differ between organizations in the public and the private sector?

Purpose: There is a lack of research of RPA in the public and private sectors, as well as general research regarding the underlying reasons for choosing to implement RPA.

Method: Qualitative method with semi-structured interviews with public and private organizations.

Conclusion: The conclusions which can be drawn is that there are a few sub-factors in each element which affects the decision an organization takes to implement RPA.