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Assessment of interaction quality in mobile robotic telepresence: an elderly perspective
Örebro universitet, Institutionen för naturvetenskap och teknik.ORCID iD: 0000-0002-4368-4751
Örebro universitet, Institutionen för naturvetenskap och teknik.
Örebro universitet, Institutionen för naturvetenskap och teknik.ORCID iD: 0000-0002-3122-693X
School of Computer Science and Communication, KTH, Stockholm, Sweden.
2014 (English)In: Interaction Studies: Social Behaviour and Communication in Biological and Artificial Systems, ISSN 1572-0373, E-ISSN 1572-0381, Vol. 15, no 2, p. 343-357Article in journal (Refereed) Published
Abstract [en]

In this paper, we focus on spatial formations when interacting via mobile robotic telepresence (MRP) systems. Previous research has found that those who used a MRP system to make a remote visit (pilot users) tended to use different spatial formations from what is typical in human-human interaction. In this paper, we present the results of a study where a pilot user interacted with ten elderly via a MRP system. Intentional deviations from known accepted spatial formations were made in order to study their effect on interaction quality from the local user perspective. Using a retrospective interviews technique, the elderly commented on the interaction and confirmed the importance of adhering to acceptable spatial configurations. The results show that there is a mismatch between pilot user behaviour and local user preference and that it is important to evaluate a MRP system from two perspectives, the pilot user’s and the local user’s.

Place, publisher, year, edition, pages
2014. Vol. 15, no 2, p. 343-357
Keywords [en]
F-formations, Mobile Robotic Telepresence, MRP systems, Quality of Interaction, Retrospective Interview, Spatial Formations, Spatial Configurations
National Category
Computer Sciences
Research subject
Computer Science
Identifiers
URN: urn:nbn:se:mdh:diva-43395DOI: 10.1075/is.15.2.16kriISI: 000341815000016OAI: oai:DiVA.org:mdh-43395DiVA, id: diva2:1314687
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ExCITEAvailable from: 2019-05-09 Created: 2019-05-09 Last updated: 2019-05-09Bibliographically approved

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Publisher's full textPDFhttp://oru.diva-portal.org/smash/get/diva2:739941/FULLTEXT01.pdf

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Kristoffersson, AnnicaCoradeschi, SilviaLoutfi, Amy

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