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Kommunikation i vårdandet: Sjuksköterskors upplevelse av kommunikation i vården
Mälardalen University, School of Health, Care and Social Welfare.
Mälardalen University, School of Health, Care and Social Welfare.
2019 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Background: In each care situation, the nurse communicates with the patient. The concept of communication is more suitable to use than conversation when communication is related to caring in more ways in comparison with conversations. Previous research shows that when communicating with the nurse the patient wants the nurse to provide information, take time and listen and show openness and interest in what the patient tells. The basis for communication between caregiver and patient is based on relationship and community between the two. The Patient Act (2014: 821) strengthens that the patient should receive information about different care elements if the patient wants it. Problem: In some situations, the nurse's knowledge and experience of communication fails, and the nurse cannot therefore help the patient, resulting in the nurse's guilt and frustration. Aim: To describe nurses' experiences of communication in caring. Method: The work has been carried out as a systematic literature study according to Evans (2002) of scientific, qualitative articles Result: The nurse needed to show empathy and love to communicate with the patient but experienced shame and frustration in non-verbal communication. The nurse wanted more education and felt that more understanding is needed in communication. Conclusions: Being able to communicate with the patient as a nurse is considered one of the most important components for the patient's well-being, but the nurse was perceived to be task-centered.

Keywords: communication, experiences, nurse

Abstract [sv]

Bakgrund: I varje vårdsituation kommunicerar sjuksköterskan med patienten. Begreppet kommunikation är mer passande att använda än samtal då kommunikation relateras till vårdandet på fler sätt i jämförelse med samtal. Tidigare forskning visar att vid kommunikation med sjuksköterskan önskar patienten att sjuksköterskan ger information, tar sig tid och lyssnar och visar öppenhet samt intresse för det patienten berättar. Grunden för kommunikationen mellan vårdare och patient bygger på relation och gemenskap mellan de båda. Patientlagen (2014:821) säger att patienten ska få information om olika vårdmoment om patienten önskar det. Problem: I vissa situationer brister sjuksköterskans kunskap och erfarenheter av kommunikation och sjuksköterskan kan därför inte hjälpa patienten vilket resulterar i skuld och frustration hos sjuksköterskan. Syfte: Att beskriva sjuksköterskans upplevelse av kommunikation vid vårdande. Metod: Arbetet har genomförts som en systematisk litteraturstudie enligt Evans (2002) beskrivande syntes av vetenskapliga, kvalitativa artiklar. Resultat: Sjuksköterskan behövde visa empati och kärlek för att kommunicera med patienten men upplevde skam och frustration vid icke verbal kommunikation. Sjuksköterskan ville ha mer utbildning och kände att mer förståelse behövs i kommunikationen. Slutsats: Att som sjuksköterska kunna kommunicera med patienten anses vara en av de viktigaste komponenterna till patientens välbefinnande men sjuksköterskan upplevdes vara uppgiftcentrerad.

 

Nyckelord: kommunikation, sjuksköterska, upplevelser

Place, publisher, year, edition, pages
2019.
National Category
Medical and Health Sciences
Identifiers
URN: urn:nbn:se:mdh:diva-43013OAI: oai:DiVA.org:mdh-43013DiVA, id: diva2:1301782
Subject / course
Caring Science
Supervisors
Examiners
Available from: 2019-04-04 Created: 2019-04-02 Last updated: 2019-04-04Bibliographically approved

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CiteExportLink to record
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