The preliminary argument used by most organizations that choose to source their software from other organizations is the perceived cost savings. The nature of the relationship between the customer and supplier has to necessarily evolve in order for it to remain mutually beneficial over the long run, i.e., the 'arms-length' relationship becomes one of strategic partnering. Studying this evolving relationship requires a set of methods that capture the context within which these organizations exist, make explicit the gap (if any) between the actual and articulated nature of the relationship between the two organizations, and can be used to create some useful constructs for managing/ evolving the relationship. This paper illustrates how the paradigm of engaged scholarship has been applied to studying the EuroTel-IndiaCo relationshi