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Services quality in a Turkish pension Company
Mälardalen University, School of Sustainable Development of Society and Technology.
Mälardalen University, School of Sustainable Development of Society and Technology.
Mälardalen University, School of Sustainable Development of Society and Technology.
2008 (English)Independent thesis Advanced level (degree of Magister)Student thesis
Abstract [en]

A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality.
Place, publisher, year, edition, pages
Akademin för hållbar samhälls- och teknikutveckling , 2008. , p. 104
Keywords [en]
private pension, service quality
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-799OAI: oai:DiVA.org:mdh-799DiVA, id: diva2:121434
Uppsok
samhälle/juridik
Supervisors
Available from: 2008-06-24 Created: 2008-06-24

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fulltext(678 kB)1257 downloads
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3467804c21785352501aa0cabd18fd6ae1202dbe495768c0c22b592cc772347314e96965
Type fulltextMimetype application/pdf

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CiteExportLink to record
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Citation style
  • apa
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