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Services quality in a Turkish pension Company
Mälardalen University, School of Sustainable Development of Society and Technology.
Mälardalen University, School of Sustainable Development of Society and Technology.
Mälardalen University, School of Sustainable Development of Society and Technology.
2008 (English)Independent thesis Advanced level (degree of Magister)Student thesis
Abstract [en]

A study on a Turkish Pension Company to find out customers' perception about services quality regarding to five dimensions in Rater model (reliablitity, assurance, tangibility, sympathy and responsiveness); from result of this study, the company can improve its services quality.

Place, publisher, year, edition, pages
Akademin för hållbar samhälls- och teknikutveckling , 2008. , 104 p.
Keyword [en]
private pension, service quality
National Category
Business Administration
Identifiers
URN: urn:nbn:se:mdh:diva-799OAI: oai:DiVA.org:mdh-799DiVA: diva2:121434
Uppsok
samhälle/juridik
Supervisors
Available from: 2008-06-24 Created: 2008-06-24

Open Access in DiVA

fulltext(678 kB)822 downloads
File information
File name FULLTEXT01.pdfFile size 678 kBChecksum MD5
3467804c21785352501aa0cabd18fd6ae1202dbe495768c0c22b592cc772347314e96965
Type fulltextMimetype application/pdf

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School of Sustainable Development of Society and Technology
Business Administration

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf