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Systemic Lean Intervention: Enhancing Lean with Community Operational Research
Covenant Univ, Dept Business Management, Coll Business & Social Sci, Idiroko Rd, Ota, Ogun State, Nigeria..
Univ Kent, Kent Business Sch, Chatham ME4 4TE, Kent, England..
Mälardalen University, School of Innovation, Design and Engineering, Innovation and Product Realisation. Univ Hull, Ctr Syst Studies, Sch Business, Cottingham Rd, Kingston Upon Hull HU6 7RX, N Humberside, England.;Malardalen Univ, Sch Innovat Design & Engn, Box 325, S-63105 Eskilstuna, Sweden.;Victoria Univ Wellington, Victoria Business Sch, POB 600, Wellington 6140, New Zealand.;Univ Canterbury, Sch Polit & Social Sci, Private Bag 4800, Christchurch 8140, New Zealand.;Univ Queensland, Sch Agr & Food Sci, Brisbane, Qld 4072, Australia..
2018 (English)In: European Journal of Operational Research, ISSN 0377-2217, E-ISSN 1872-6860, Vol. 268, no 3, p. 1134-1148Article in journal (Refereed) Published
Abstract [en]

This paper explores how theory and methodology from Community Operational Research (Community OR) can enhance Lean initiatives. We are driven by the paucity of the literature discussing the involvement of non-obvious stakeholders, particularly local communities, in the adoption of Lean. We present a project undertaken with a food production company in the Niger Delta Region of Nigeria, where we employed a Systemic Intervention methodology to integrate theory and methods from Community OR with those from Lean. Based on this example, we argue that the inclusion of community representatives is necessary if Lean waste-reduction initiatives are to benefit both organizations and their local communities. Our only proviso is that, in the spirit of Community OR, the involvement of community representatives must be meaningful, so change is agreed through stakeholder engagements that respect their inputs and framings, and do not result in organizations imposing unwanted 'solutions' on communities. The paper ends with some reflections on the added value that Community OR can offer Lean practitioners. 

Place, publisher, year, edition, pages
ELSEVIER SCIENCE BV , 2018. Vol. 268, no 3, p. 1134-1148
Keywords [en]
Community operational research, Lean, Operational research in developing countries, Problem structuring methods, Systems thinking
National Category
Other Social Sciences
Identifiers
URN: urn:nbn:se:mdh:diva-39200DOI: 10.1016/j.ejor.2017.08.004ISI: 000431164000029OAI: oai:DiVA.org:mdh-39200DiVA, id: diva2:1205216
Available from: 2018-05-11 Created: 2018-05-11 Last updated: 2018-05-11Bibliographically approved

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Midgley, Gerald

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