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Possible causes of experiencing problems with sick leave questions in telephone nursing
Uppsala Univ, Dept Publ Hlth & Caring Sci, Family Med & Prevent Med Sect, POB 564, SE-75122 Uppsala, Sweden.;Uppsala Univ, Ctr Clin Res Sormland, Eskilstuna, Sweden..
Mälardalen University, School of Health, Care and Social Welfare, Health and Welfare.ORCID iD: 0000-0002-4302-5529
Uppsala Univ, Dept Publ Hlth & Caring Sci, Family Med & Prevent Med Sect, POB 564, SE-75122 Uppsala, Sweden..
Uppsala Univ, Dept Publ Hlth & Caring Sci, Family Med & Prevent Med Sect, POB 564, SE-75122 Uppsala, Sweden.;Uppsala Univ, Ctr Clin Res Sormland, Eskilstuna, Sweden..
2017 (English)In: Upsala Journal of Medical Sciences, ISSN 0300-9734, E-ISSN 2000-1967, Vol. 122, no 4, p. 249-253Article in journal (Refereed) Published
Abstract [en]

Background: Registered nurses at primary health care centres in Sweden receive about 20 million telephone calls annually. Questions related to sick leave occur regularly. Previous studies conclude that those calls often are perceived as problematic. The aim of this study was to explore factors associated with problems regarding sick leave questions in telephone nursing. Methods: A questionnaire was distributed to all registered nurses (n = 185) working with telephone nursing in 26 Swedish primary health care centres, of whom 114 (61.6%) responded. Based on the results of a Spearman correlation analysis a logistic regression analysis was performed of significant exposure variables on outcome (perceived problems). Results: Significant exposure variables were: experience of telephone nursing, age, being educated in social insurance medicine, and frequency of telephone calls with sick leave questions. Young age was associated with more problems than old age. Those having education in social insurance medicine reported fewer problems than those who had not, and so did those having few telephone calls with sick leave questions as compared with those who had many. Conclusions: Young age, lack of education in insurance medicine, and high frequency of sick leave questions increased the perceived problem level in telephone nursing.

Place, publisher, year, edition, pages
TAYLOR & FRANCIS LTD , 2017. Vol. 122, no 4, p. 249-253
Keywords [en]
Nursing, primary health care, sickness certification, sick leave, sick-listing, social insurance medicine, telephone nursing
National Category
Health Sciences
Identifiers
URN: urn:nbn:se:mdh:diva-38677DOI: 10.1080/03009734.2017.1385665ISI: 000423294800007PubMedID: 29045168OAI: oai:DiVA.org:mdh-38677DiVA, id: diva2:1183270
Available from: 2018-02-16 Created: 2018-02-16 Last updated: 2018-02-16Bibliographically approved

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Holmström, Inger K.

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