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The work is never ending: uncovering teamwork sustainability using realistic evaluation
Karolinska Institutet, Sweden.
Karolinska Institutet, Sweden. (Hållbart arbetsliv)ORCID iD: 0000-0002-4771-8349
Uppsala Universitet, Sweden.
Karolinska Institutet, Sweden.
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2017 (English)In: Journal of Health Organisation & Management, ISSN 1477-7266, E-ISSN 1758-7247, Vol. 31, no 1, p. 64-81Article in journal (Refereed) Published
Abstract [en]

Purpose-The purpose of this paper is to uncover the mechanisms influencing the sustainability of behavior changes following the implementation of teamwork. Design/methodology/approach-Realistic evaluation was combined with a framework (DCOM®) based on applied behavior analysis to study the sustainability of behavior changes two and a half years after the initial implementation of teamworkat an emergency department. The DCOM® framework was used to categorize the mechanisms of behavior change interventions (BCIs) into the four categories of direction, competence, opportunity, and motivation. Non-participant observation and interview data were used. Findings-The teamwork behaviors were not sustained. A substantial fallback in managerial activities in combination with a complex context contributed to reduced direction, opportunity, and motivation. Reduced direction made staff members unclear about how and why they should work in teams. Deterioration of opportunity was evident from the lack of problem-solving resources resulting in accumulated barriers to teamwork. Motivation in terms of management support and feedback was reduced. Practical implications-The implementation of complex organizational changes in complex healthcare contexts requires continuous adaption and managerial activities well beyond the initial implementation period. Originality/value-By integrating the DCOM® framework with realistic evaluation, this study responds to the call for theoretically based research on behavioral mechanisms that can explain how BCIs interact with context and how this interaction influences sustainability.

Place, publisher, year, edition, pages
2017. Vol. 31, no 1, p. 64-81
National Category
Psychology Health Care Service and Management, Health Policy and Services and Health Economy
Identifiers
URN: urn:nbn:se:mdh:diva-38506DOI: 10.1108/JHOM-01-2016-0020ISI: 000398487700006Scopus ID: 2-s2.0-85014781765OAI: oai:DiVA.org:mdh-38506DiVA, id: diva2:1181788
Available from: 2018-02-09 Created: 2018-02-09 Last updated: 2018-03-28Bibliographically approved

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von Thiele Schwarz, Ulrica
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CiteExportLink to record
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Citation style
  • apa
  • ieee
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  • Other style
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  • de-DE
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More languages
Output format
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  • asciidoc
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